Genesys Cloud (formerly PureCloud)

1 to 50 of 4151 threads (15.9K total posts)
Thread Subject Replies Last Post
Optimize breaks and reschedule in WFM after changes? 2 2 hours ago by Vaun McCarthy
WFM Forecasted Staffing and Planning Groups
6 11 hours ago by Jay Langsford
Original post by Will Bellerby
About the Contract Output of DataAction
0 11 hours ago by 誠人 永井
Route Call to Voicemail when Agent is On-Queue 5 12 hours ago by Chris Bohlin
Original post by Malcolm Green
Hold/Wait music Change
6 12 hours ago by Angel Rodriguez
Original post by Sajid Abbas
Can you change the hold music that plays when an agent places a customer on hold? 6 12 hours ago by Angel Rodriguez
Original post by Jordan Robinson-Rucker
iframe gone when changing tabs in Chrome
0 12 hours ago by Thomas Karlshoj
Discussing METRICS on the Q&A Show 14 13 hours ago by Jason Earle-Henson
Original post by Matt Lawson
⚠️ [IMPORTANT] ⚠️ New Estimated Wait Time Algorithm Coming Dec. 9th!
0 13 hours ago by Marcela Areiza
Plantronics Hub
6 21 hours ago by Vaun McCarthy
Original post by Daniel Cheng
Hold or Delay email messages in flow? 0 yesterday by Kristal Kravik
Recordings
0 yesterday by Stephen Ward
Bulk organization uploads 0 yesterday by Mariano Martinez
Outbound SMS Campaign with third party SMS provider
3 yesterday by Sean Carter
Original post by Valentin Yaroshinsky
AWS Lex integration
0 yesterday by Ragavi Kanagalingam
Call diverting to voicemail after 70 minutes in queue 6 yesterday by Paul Hrynkiw
Original post by Ann Wright
Disabling Inbound Call Greeting
1 2 days ago by Gennaro Montanino
Original post by Malcolm Green
How to get custom attibute configured from a web calback? 0 3 days ago by Roberto Vallejo Hernandez
Visual Indication of Call Direction 1 3 days ago by Vaun McCarthy
Original post by Malcolm Green
WebChat: inform "position in queue" and "Estimated Wait time" by routing to a chat flow 5 5 days ago by Jorge Negri
Formatted Canned Respones
0 5 days ago by Florian Pickert
Users login to no status/unavailable 1 5 days ago by Vaun McCarthy
Original post by Mark Kastner
Problems with WebRTC connections
2 5 days ago by Greg Caballero
Original post by Samuel Effange
Facebook Integration 5 6 days ago by Carlos Celestial
Original post by Daniel Ondiviela
Team roster view
4 7 days ago by Andrew Doller
Original post by Heather Walton
Routing of Salesforce Emails? 0 7 days ago by Vaun McCarthy
Bulk email sending
1 7 days ago by Vaun McCarthy
Original post by Sergio Rota
Voice Route To last Agent
7 7 days ago by George Ganahl
Original post by Reginald Sheraton
Scripting - Change Page action on call Disconnect 2 8 days ago by Marian OConnell
Unable to listen to call
0 8 days ago by Patrick Murdaugh
Holiday Schedule Reminder 0 8 days ago by Mike Castro
Report that includes Interaction ID
2 8 days ago by Julie Green
Use DTMF on Transfer to number action for ext selection 2 8 days ago by Brandon Wilch
Voicemail History
0 8 days ago by Joe Anderson
[Voice] Internal Redirection Voice Line
1 8 days ago by Phil Whitener
Original post by Florian Pickert
QoS tagging when using WebRTC through Desktop application 3 9 days ago by Jeff Hoogkamer
Monitored appearances equivalent? 2 9 days ago by Jeff Hoogkamer
WFM schedules and updated forecasts
7 9 days ago by Will Bellerby
Need Clarification for Agent Metric Report
0 10 days ago by Md Nadeem Anwar
Industry Standard Call Service Level
1 11 days ago by Penny Petrie
Original post by Ly Lim
In-Queue Call Flow assignment
2 11 days ago by Joe Anderson
Add agent information to E-Mail 3 11 days ago by Ratnarajah Rajkumar
Original post by Rafael Kaufmann
How to do 3 call attempts per customer using Preview mode
0 12 days ago by Joel Hellman
Exclude users from Speech Reco Dial by name directory 0 12 days ago by Kleid G
Data Extraction
0 12 days ago by Anand Kumar
Australian (UK & NZ) Date Format
1 12 days ago by Angus Huckle
Original post by Michael Boyd
Live Agent Monitoring - Audio Only?? 3 12 days ago by Thomas Jackson
PureCloud data retention for reports
4 12 days ago by Nathan Smith
Original post by Giuseppina Casalaro
Data Action Code
0 12 days ago by Louis D'Ambrosio
Language skills and Best available skills evaluation
6 12 days ago by Sven Schiller