Genesys Cloud CX

1 to 50 of 5398 threads (20.9K total posts)
  Thread Subject Replies Last Post Status
API to modify / create Dashboards?
1 15 hours ago by Vaun McCarthy
Original post by Houssemeddine Firane
Architect Integration with Cognigy AI bot
3 yesterday by Robert Wakefield-Carl
Original post by Wen Gu
Performance Dashboard Data Limits
4 yesterday by Vincent Sabolboro
Original post by bruce anderson
Genesys Cloud and SAP C4C Integration
0 yesterday by Sizo Ndlovu
Message Routing Scheduling 1 yesterday by Vaun McCarthy
Original post by Katie Brassell
Alerting on Agents
3 yesterday by Vaun McCarthy
Original post by Andy Jackson
Bulk archive old recordings 12 2 days ago by Vincent Sabolboro
Original post by Benny Martinez
Genesys Cloud Login with MFA (Multi Factor Authentication) 6 2 days ago by Ratnarajah Rajkumar
Disconnected metrics 2 2 days ago by Sara Calle Abad
Original post by Emily Thomas
Reverse Bullseye Routing
9 2 days ago by Anton Vroon
Original post by Greg von dem Bach
Scheduled exports no longer working?
2 2 days ago by Andrew Doller
Need skill to follow voicemail
2 3 days ago by Tina Yocum
Assign a value to an attribute from a script 8 3 days ago by Louis DAMbrosio
Common Module limitations in flows
14 3 days ago by Lewis Cooper
Original post by Brendan Binns
Genesys Release Notes
0 3 days ago by Cory King
Open Schedule Evaluation 7 3 days ago by Paul Simpson
Original post by Matthew Raleigh
Web Messaging - HyperLink
1 3 days ago by Taras Buha
Original post by Sébastien Arpin
After Call Work
6 3 days ago by Paul Simpson
Original post by Ben Marthin
Genesys Cloud Campaign Status doesn't change when activating or deactivation campaign in salesforce
0 3 days ago by Ismail Zniber
Transfer from Flow to Flow 2 3 days ago by Emily Kammerer
Unable to make a call from PureCloud SIP Softphone due to "Protocol Timeout"
0 3 days ago by Tetsuro Fujisawa
Automation of Contact list upload to Genesys Cloud Dialer
3 3 days ago by Paul Simpson
Original post by Praveen Kumar
How to reset a campaign sequence daily 6 3 days ago by Paul Simpson
Original post by Bryan De La Cruz
RPA for DSS PCI 1 3 days ago by Paul Simpson
Original post by David Valledor Pellicer
Agent knowledge search
1 3 days ago by Taras Buha
Original post by Paul Cox
Division level filtering with Canned Responses
2 4 days ago by Taras Buha
Original post by Satish Pallapotu
No Telephony on new Android App and Communicate is not allowing to set outbound calls
1 4 days ago by Vaun McCarthy
Original post by Giovanni Venturella
Dialog Engine masking customer input 0 4 days ago by Martin Bunting
How to link scheduled callback outbound call with original inbound call?
2 4 days ago by Irina Milstein
Agents automatically being placed on hold during call with customers
8 4 days ago by Vincent Sabolboro
Original post by Arsen Bababekov
Determine when a call disconnects/exits 1 4 days ago by Jackie Maher
Original post by Dianne Gabriel
Bulk Import Email Templates 0 4 days ago by Ratnarajah Rajkumar
Desktop App vs Web App 0 4 days ago by Cory King
Is there a way to auto initiate web messenger 6 4 days ago by Martin Bunting
Original post by Sathish Mohanakrishnan
Is there a way to assign a WebRTC phone a DID number?
3 4 days ago by Jean Lam
Original post by Jean Lam
Wrap Up Codes API 0 5 days ago by Regina Arocha
Email scheduling Stopped working 1 5 days ago by Tina Yocum
Original post by Mark Elliott
SalesForce integration with Multiple SalesForce Org's
8 5 days ago by Richard Schott
Original post by Samuel Polgar
Can we use Regular expression Wild chracter under Architeture function contains 3 5 days ago by Melissa Bailey
Original post by Shrikant Shevade
Temporary Roll Back of French Sentiment
0 5 days ago by Rakesh Tailor
PureCloud Weekly Release Notes - User Status Aggregate query filter limits
1 5 days ago by Regina Arocha
Original post by Matt Lawson
Where did the Log in and Log out data go?
0 5 days ago by Blair Lawson
mssql
5 7 days ago by Paul Simpson
Original post by Martin Bunting
API or code command to export (then import) data (settings, users, skills, pretty much everything)
6 8 days ago by Taras Buha
Original post by Dianne Gabriel
Web service data action -- collection nested in input contract
5 8 days ago by Taras Buha
Original post by AdAM Rubin
Email Auto Response
1 8 days ago by Taras Buha
Original post by Sizo Ndlovu
Home Grown CRM integration with Genesys Cloud 2 8 days ago by Taras Buha
Original post by Rakesh Singh
Interaction Timeline 2 8 days ago by Laurie Nelson
Original post by Bruno Silva
How to assign a skill to a call back scheduled during an interaction
2 8 days ago by Chris Bohlin
Original post by Daniel Mooney
routing queue voicemail to external contact
5 9 days ago by Angel Rodriguez
Original post by Tonna Winkers