Genesys Cloud (formerly PureCloud)

1 to 50 of 3139 threads (11.9K total posts)
Thread Subject Replies Last Post
Holiday Management 5 an hour ago by Darren Leahy
PII data Encryption
1 an hour ago by Robert Wakefield-Carl
Original post by Anurag Gusain
Disclaimer Message over Chat Window for Co-browse
1 2 hours ago by George Ganahl
Original post by Anurag Gusain
Any PureCloud customer integrated with Lex?
2 2 hours ago by Kymberli O'Hagan
Chat Web Form Customizatio
0 2 hours ago by Michael McQuaid
Get Facebook id 2 4 hours ago by Jorge Negri
About activation of Virtual Edge
0 11 hours ago by Yuichi Enomoto
About IVR function when Edge can not connect to the cloud
2 12 hours ago by Yuichi Enomoto
Architect Loop Function Assistance
3 19 hours ago by Katie Brassell
Sending Canned SMS in Architect
4 yesterday by Carson Weaver
Genesys Cloud Community Q&A Show - Episode 3 👀 1 yesterday by Ethan Jarrell
Original post by Cole Callahan
Historical Data skewed by agents forgetting to logout 5 yesterday by Cole Callahan
Original post by Paul Soulodre
Access to recent Roadmap webinar
1 yesterday by Cole Callahan
Original post by Greg Barrett
Download All audios /api/v2/recording/batchrequests
7 yesterday by Cole Callahan
Original post by victor soares
Short Abandons - Included in SLA but should not be...
3 yesterday by George Ganahl
Original post by Michael McQuaid
Sticky Configurable Caller ID
0 yesterday by Dean Thames
Reports run in Divisions
5 yesterday by Erin Neufeld
Wrap Up time for Chat
3 yesterday by Chris Bohlin
Original post by Steven Moore
Options for Wallboards 3 yesterday by Darlene Oordt
Original post by Melissa Callender
New Wallboard User
2 yesterday by Phill Purnell
Original post by Brianna Pierce
Prioritizing inbound Voice Over CallBacks
3 yesterday by George Ganahl
Original post by Erin Neufeld
Voice & Email Priority Weighting
2 yesterday by George Ganahl
Original post by Katie Brassell
Genesys Cloud Community Q&A Show - Episode 2 💖 2 2 days ago by Richard Schott
Original post by Cole Callahan
ANy info on WFM scheduling processes?
4 2 days ago by Jay Langsford
Original post by Will Bellerby
Genesys Cloud (PureCloud) Chat Widget
12 3 days ago by Michael McQuaid
"Average POS Staffed"
3 3 days ago by Dan Fontaine
Original post by Matt Keleshian
Sending Calls to External IP
0 3 days ago by Benjamin Winter
Chat Widget Not Laucnhing Chat
6 3 days ago by Michael McQuaid
Prioritize Screen Pop Script In Agent Interaction View When Answering a Call 6 5 days ago by George Ganahl
Original post by Naveen Rajan
Call Recording including customer through IVR 8 5 days ago by Blair Wilkinson
Original post by Marian OConnell
Configuring Polycom VVX phones for at home agents with Local Edges 3 6 days ago by Daniel McLeod
Calling Party Number not working
15 6 days ago by Anurag Gusain
Original post by Andrew Adel
WFM Scheduling
6 6 days ago by Karen M Hicks
Disconnect Interaction
1 7 days ago by Paulo Mesquita
Original post by Noufal Ibrahim
Polycom Fimware 7 7 days ago by Paulo Mesquita
Genesys Cloud Release Notes - 2/19/2020 0 7 days ago by Cole Callahan
Facebook Integration 2 7 days ago by Daniel Ondiviela
Consult transfer automatically taking customer off hold. 4 7 days ago by George Ganahl
Original post by Robert Brown
Answering the Voice Interactions
5 7 days ago by Altaf Gosla
Original post by Mahmoud Kamal
Inbound Fax Routing to a Queue 0 7 days ago by Gary Lieberman
BYOC Cloud Media Information 0 7 days ago by Luke Mitchell
About calls when Edge loses connection to the cloud
0 7 days ago by Yuichi Enomoto
Evaluate Schedule action - timezone 0 7 days ago by Mei Jane Lim
Changing the Call.Ani
0 7 days ago by Greg Caballero
Data contents to sent newrelic.
0 7 days ago by Taku Iizuka
Custom conversation header
6 7 days ago by Tatjana Knezevic
Post Call Coaching
0 7 days ago by Rakesh Tailor
Is UUI Data Supported with BYOC Cloud? 0 7 days ago by Dan Fontaine
Share calls with Agent without evaluating
1 7 days ago by Rakesh Tailor
Original post by Darryn Chang
Rotating workplans 3 8 days ago by Darren Leahy