PureCloud

1 to 50 of 2600 threads (9.5K total posts)
Thread Subject Replies Last Post
Search feature not working on PureCloud Resource center
1 19 hours ago by George Ganahl
Original post by Rasko Radojevic
Cant wait for the next episode
2 20 hours ago by George Ganahl
Original post by Matthew Calton
open mailto link without https append
6 20 hours ago by George Ganahl
Original post by Rafael Kaufmann
Chat widget 1.1 throws exception: 'No agent info found' 2 yesterday by Lucie DeCristofaro
Original post by Colin Padget
Outbound Call through campaign not consistent
0 yesterday by Pradeep Joshi
Inboud emails no sound
0 yesterday by Donny Willems
Options for 1 DID that supports both Voice and SMS
3 yesterday by George Ganahl
Original post by Paul Dittrich
Interactions Recording
1 yesterday by George Ganahl
Original post by Michael Schimento
Unexplained inbound call alert notification
7 yesterday by Emily Kammerer
deep call stack
9 2 days ago by Melissa Bailey
Original post by Jordan Miller
Getting the conversation ID for agent's current call
4 2 days ago by George Ganahl
Original post by Mike Hardie
Flagged as non-responsive
4 2 days ago by George Ganahl
Original post by Ben Marthin
New color scheme for PureCloud
13 2 days ago by Darlene Oordt
Original post by Clay Tison
Agents cannot transfer/see an internal queue 1 2 days ago by George Ganahl
Original post by Robert Brown
Dashboards
5 2 days ago by Darlene Oordt
Original post by Charaf Eddine Chemlal
Route Incoming Calls - Area Code to State Lookup
1 3 days ago by Melissa Bailey
Original post by Jeremy Lee
Setting Caller ID for non agent
4 3 days ago by Matthew Calton
Original post by Greg Barrett
PureCloud Weekly Release Notes - 9/18/19 0 3 days ago by Cole Callahan
Queue Prioritization
2 3 days ago by Asha Gopal
Prevent supervisors deactivate/activate agents from queues
0 3 days ago by Edward Wu
data action to search PureCloud user by phone number
3 3 days ago by Becky Powell
Original post by Edward Wu
PureCloud Data Action Timeout 0 3 days ago by Charaf Eddine Chemlal
First Contact Resolution Reporting 2 4 days ago by Jasmin Jenkinson
Make Callers Anonymous
0 4 days ago by Angelia Harper
Availability checking for a specific ACD Skill
7 4 days ago by George Ganahl
Original post by Charaf Eddine Chemlal
IVR Self-Service Phone Order
1 4 days ago by George Ganahl
Original post by Raul Gonzalez
Report with combined metrics for multiple queues
7 4 days ago by Todd Varden
Generating Custom Action authorization code
3 4 days ago by George Ganahl
Original post by Sven Schiller
Manual outbound calls reset ACD Counter 3 4 days ago by George Ganahl
Original post by Bryan De La Cruz
Campaign Dialer exclusions of duplicate numbers
1 4 days ago by Cole Callahan
Original post by Darryn Chang
Hiding Queue email when sending outbound
2 4 days ago by Cole Callahan
Original post by Erin Neufeld
Ports and services to configure
2 4 days ago by Cole Callahan
Original post by Nicolas Urgin
SBC ports
4 4 days ago by Cole Callahan
Original post by Charaf Eddine Chemlal
General Question 2 4 days ago by Bryan De La Cruz
Customer satisfaction survey
1 4 days ago by George Ganahl
Original post by Chad Hardison
Enable the use of FindUser/FindQueue in Inbound Call Flows 12 5 days ago by Melissa Bailey
Original post by Christopher Kelly
In Queue - Prompt for value and wait 10 seconds
4 5 days ago by George Ganahl
Original post by Jeremy Lee
WhatsApp: Own Aggregator 5 5 days ago by George Ganahl
Original post by Karl Reed
Option To Enable Secure Pause For DID interactions
1 5 days ago by George Ganahl
Original post by Bessy Medina
DIvisions - How does your company use/advantages?
4 5 days ago by Michael Schimento
Report/export of agents and their skills 2 7 days ago by George Ganahl
Original post by sam spicer
Agents only able to see their interactions?
6 8 days ago by George Ganahl
Original post by Michael Schimento
Certification
5 8 days ago by Matt Lawson
Original post by Rajath Kumar
Agent cannot receive queue call
1 8 days ago by George Ganahl
Original post by Peter Leong
Agent to update outbound campaign contact phone number
3 8 days ago by George Ganahl
Original post by Dimitri Spiropoulos
Call Backs-Number of rings
1 8 days ago by Tomas Vadinsky
Original post by Goodell Curtis
Filtering by role for Purecloud Supervisor does not work
2 8 days ago by Sven Schiller
Contact List with more of 50 columns or headings?
2 8 days ago by MINNELLY LUCERO
permission for agents 1 9 days ago by George Ganahl
Original post by David Maged
DNC List failing to Block numbers
4 9 days ago by Tyler Barley
Original post by Darryn Chang