Genesys Cloud CX

1 to 50 of 5424 threads (21.1K total posts)
  Thread Subject Replies Last Post Status
Import CSV for External Contacts with custom fields.
2 a minute ago by Mostafa Oudderhem
Original post by Mostafa Oudderhem
Reporting / Metrics for Topics Matched in Interactions
0 12 minutes ago by Monica Michaud
Coaching/Barging
10 an hour ago by Nitin Jadva
Original post by Roger Medina
Skill based routing for Outbound calls
1 4 hours ago by Robert Wakefield-Carl
Original post by Praveen Kumar
Web Messenger- Is there a way to pass data from one state to another state in Message Flow 0 8 hours ago by Sathish Mohanakrishnan
📣 Authenticated Web Messaging - Beta Release 🚀
0 8 hours ago by Angelo Cicchitto
Is there a way to pass data from a web page to web messager before speaking with a customer
3 8 hours ago by Sathish Mohanakrishnan
Web Messaging - HyperLink
3 8 hours ago by Sébastien Arpin
Customers hear a brief music before connecting to an agent for outbound calls
2 9 hours ago by Praveen Kumar
Web Messenger 2 11 hours ago by Angelo Cicchitto
Original post by Daniel Butel
Disabling Automatic Updates on Hardware Edges 3 21 hours ago by Mariano Martinez
Original post by Malcolm Green
Integrating third party task lists as queues in Genesys Cloud
9 yesterday by Rene Perez Solis
Original post by Carl-Petter Udvang
How to reset a campaign sequence daily 12 yesterday by George Ganahl
Original post by Bryan De La Cruz
Utilization max capacity
5 yesterday by Chris Bohlin
Original post by Greg von dem Bach
SalesForce Screen Pop Issues
0 yesterday by Tina Yocum
Home Grown CRM integration with Genesys Cloud 6 yesterday by Rakesh Singh
Need skill to follow voicemail
8 yesterday by Tina Yocum
Time Off Limits
11 yesterday by Sanjana Seetharam
Original post by Gaelyn Wanek
Is there a way to auto initiate web messenger 9 yesterday by Philip Thys
Original post by Sathish Mohanakrishnan
Script input validation
7 yesterday by Jacques Tiberghien
Monitor Interaction Priorities - Real Time
4 yesterday by Penny Petrie
Original post by Philip Penn
Agent performace filter on skill
1 yesterday by Maisey Harris
Original post by Andy Jackson
Get external contact per ID within externalSystemUrl 0 yesterday by Mostafa Oudderhem
You're Invited to the Community Ugly Sweater Zoom Party!
0 2 days ago by Melissa Ly
Route a call percentage ?
12 2 days ago by Shwetha Chandavar
Original post by Alexandre Brenne
Skills - Which agents have a specific skill assigned? 4 2 days ago by Andy Jackson
Original post by Brenda Wynne
Disregard Language Skill when routing 3 4 days ago by Robert Wakefield-Carl
Original post by kellyn DuBois
Genesys Cloud and SAP C4C Integration
1 4 days ago by Robert Wakefield-Carl
Original post by Sizo Ndlovu
Interaction view permission
7 5 days ago by Whitney Sandene
Original post by annie Ng
Callbacks
2 5 days ago by Brenda Wynne
Original post by Quishara Benson
Where are Genesys Cloud Audio Profile Configurations Stored
1 5 days ago by Robert Wakefield-Carl
Original post by Nichlas Simmons
Remove the default greeting ''Please stay on the line while we connect you to..."
6 5 days ago by Prem Venkatesh
Original post by Mostafa Oudderhem
Lex Integration Error : failed to validate amazon-lex integration feature not enabled 3 5 days ago by SURESHKUMAR MAHALINGAM
QA Episode - Above Average Joes
4 6 days ago by Vaun McCarthy
Original post by Matt Lawson
Deselecting Phone
0 6 days ago by Elaine Lim
Remote access to Voicemail
9 7 days ago by Anurag Gusain
Original post by Martin Bunting
Workforce Engagement Management 2 7 days ago by Audrey Kielbasa
NEW in Gamification - Multiple custom profiles 0 7 days ago by Sara Vallejo
When changing a Schedule that is used by several Schedule Groups, is there a way to show all the affected Groups? 4 7 days ago by Jackie Maher
Original post by Jean Lam
Transfer a call on behalf of a Queue 11 7 days ago by Robert Wakefield-Carl
Original post by Martin Bunting
Genesys Cloud CX Weekly Release Notes - 12/1/2021
0 7 days ago by Matt Lawson
Login Expiration 0 7 days ago by Ruud Reinold
Architect Create Callback
1 7 days ago by Milos Perovic
Filter Interactions by NUL value
2 7 days ago by Laurie Nelson
Original post by David Sullivan
Routing IVR/Wave File
2 8 days ago by Vaun McCarthy
Original post by David Harring
Is it possible to block users/ip addresses from using our web chat?
7 8 days ago by Dan Ross
Original post by RC
Temporary Roll Back of French Sentiment
1 8 days ago by Rakesh Tailor
DID Porting - Location Blank
0 8 days ago by Steve Parsons
BCS Client for Network Readiness Assessment
1 8 days ago by Rajeev Srikant
Salesforce Call Center Settings Disappear in Setup
2 8 days ago by Rick Heron