Genesys Cloud (formerly PureCloud)

1 to 50 of 4275 threads (16.5K total posts)
Thread Subject Replies Last Post
MS Teams Integration
25 2 hours ago by Tatjana Knezevic
Original post by Martin Bunting
MS Teams Integration - Groups Sync - Assigning licenses to contacts
5 8 hours ago by Kelly Lewis
conversation > call > accept 2 11 hours ago by Chip Sharp
Genesys Cloud Weekly Release Notes - 1/27/2021  
0 16 hours ago by Matt Lawson
Convert second in minute seconde 6 16 hours ago by Craig Stevenson
Original post by Jeremy Monzo
Script Used to Transfer Calls 2 17 hours ago by Louis D'Ambrosio
Passing attached data (user data) from "on prem" to Genesys Cloud.
4 yesterday by Vaun McCarthy
Original post by Stavros Vossos
Network Tools for GC Edges 3 yesterday by Vaun McCarthy
Original post by Nathan Kaden
Email Routing information needed 2 yesterday by Tilly Ramachandran
Handle Time Variance
4 yesterday by Chrissy Vining
Q&A Show on Genesys Cloud Metrics! 2 yesterday by Matt Lawson
Is it possible to bulk Export External Contacts from GenesysCloud
2 yesterday by Jerome Saint-Marc
Original post by Santhosh Koroth
Sentiment analysis for digital interactions 9 yesterday by Rakesh Tailor
Original post by Armands Bunkovskis
Support for Email Subaddressing in Genesys Cloud 2 yesterday by Samuel Kling
BYOC Cloud Troubleshooting
18 2 days ago by Anurag Gusain
Original post by Dean Thames
API to Upload Contact List
0 2 days ago by Daniel Rizete
BYOC
0 2 days ago by Anurag Gusain
Edge and Edgeless Device in same organization
3 2 days ago by Phil Whitener
Original post by Rajnish Roy
PureCloud Softphone 10 2 days ago by Robert Wakefield-Carl
Original post by Gennaro Montanino
URLs to Whitlist for Web and Desktop Apps...
0 2 days ago by Steve Terrell
Route a call percentage ?
4 2 days ago by Reginald Sheraton
Original post by Alexandre Brenne
SMS setup in Ireland
0 2 days ago by Con Finucane
Impact of renaming a queue? 6 2 days ago by RICHARD CHANDLER
Original post by Vaun McCarthy
Hold or Delay email messages in flow? 1 3 days ago by Robert Wakefield-Carl
Original post by Kristal Kravik
Salesforce Integration - where to set the region for the org login? 1 3 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Postpone email responses 1 3 days ago by Robert Wakefield-Carl
Original post by Barbora Malkovska
Salesforce Lightning Multiple ACD on multiple windows
1 3 days ago by Robert Wakefield-Carl
Original post by Heena Patel
Email, Chat and WFM? 3 3 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Integration to Apache Kafka 1 3 days ago by Robert Wakefield-Carl
Original post by Jin Huey Boey
Detect Voicemail while Transfering to an external number in Architect. 1 3 days ago by Robert Wakefield-Carl
Original post by Mostafa Oudderhem
Sandox/Testing Environment
1 3 days ago by Robert Wakefield-Carl
Original post by Samuel Effange
Agent Statuses Long Duration
1 3 days ago by Robert Wakefield-Carl
Original post by Joe Anderson
Concurrent Calls - Trunk/Edge - History 1 3 days ago by Robert Wakefield-Carl
Original post by Ali Aljohani
Agents randomly going "not responding" during a call while on queue ?
32 3 days ago by Patrick Rada
Original post by Ramsey Miller
Cloud Media Services CIDR IP address range
6 5 days ago by Phil Whitener
Original post by Dean Thames
Exporting Data
4 5 days ago by Chris Bohlin
Original post by Ben Marthin
GC architecture in AWS
2 5 days ago by Dawid Kacprzak
Authorized Orgs
2 5 days ago by Reginald Sheraton
Roles/Permissions - Integration 1 5 days ago by Piotr Danielewski
Original post by Conrad Lemos
recording stored
1 6 days ago by Charaf Eddine Chemlal
Original post by Sajed Salah
chat / predicitive engagement demo with chrome demo extension or tampermonkey 4 6 days ago by Gurwan Duplenne
Original post by Tommy Braes
Cloud Voice and Screen Recording
6 7 days ago by Reginald Sheraton
Alerts when reaching license limitation
6 7 days ago by Reginald Sheraton
Salesforce email 3 7 days ago by Richard Schott
Original post by Vaun McCarthy
Display Time Zone Next to User Location
1 7 days ago by Robert Wakefield-Carl
Original post by Mark Kastner
Salesforce default screen pops 1 7 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Does WFM rescheduling pick up work plan rotation changes? 3 7 days ago by Robert Wakefield-Carl
Original post by Vaun McCarthy
Start Script on Ringing
1 7 days ago by Robert Wakefield-Carl
Original post by Gennaro Montanino
"Stop Time" to make Calls
1 7 days ago by Robert Wakefield-Carl
Original post by Cauê Antonacci
CCPA compliance Request
5 7 days ago by Robert Wakefield-Carl
Original post by Anurag Gusain