Genesys Cloud CX (formerly PureCloud)

1 to 50 of 5244 threads (20.3K total posts)
  Thread Subject Replies Last Post Status
Outbound SMS text 4 42 minutes ago by Sandra Kakasova
Looking for detailed configuration guide for setting up on-prem edge with a internal PBX 2 an hour ago by Yvgeni Liberman
Original post by Derek Cooke
Genesys BYOC - IP Address Range
0 3 hours ago by Rajeev Srikant
Call quality
3 7 hours ago by Rajeev Srikant
Core Services + DNS
1 7 hours ago by Rajeev Srikant
Interactions Voice vs Chat
1 11 hours ago by Heather Higginbotham
Original post by Brian Searle
Changing From in email response
0 11 hours ago by Heather Higginbotham
Email Signature
0 11 hours ago by Heather Higginbotham
Contact List API 0 13 hours ago by Bryan De La Cruz
Communicate user calls being auto answered
6 16 hours ago by Vincent Sabolboro
Original post by Harpal Dhillon
Genesys Single Sign On
2 23 hours ago by Peter Grothauzen
Original post by Rajeev Srikant
Queue Performance Display Option to Hide empty rows
2 yesterday by Gareth James
Original post by Wendy Sachen
APIs for showing detailed report for the selection of the evaluation forms
0 yesterday by Hazem Saeed
Enable shift start time variance from week to week 0 yesterday by Rukshan Tennakoon
Sharing reports and performance views
2 yesterday by Anton Vroon
Original post by Daniel Ondiviela
Genesys Cloud Custom Data Action to Check a users Active Queue Assignment
9 yesterday by Carlos Camacho Jimenez
Original post by Kimberly Schlese
Saving emails
2 2 days ago by Alan Mcintosh
Original post by Heather Higginbotham
Prompt not playing the desired value 1 2 days ago by Robert Wakefield-Carl
Original post by Sreekand Muthukrishnan
Web Messenger - Automatically send connected agent details
1 2 days ago by Robert Wakefield-Carl
Original post by Gareth James
Agents automatically being placed on hold during call with customers
4 3 days ago by Arsen Bababekov
Emergency Groups for Chat Questions 0 3 days ago by Louis DAMbrosio
Chat 2.0 Widget - Customizations: Language and Customer logo or add Company Name 7 3 days ago by Jim Crespino
Original post by Jorge Negri
API Question 0 3 days ago by Bryan De La Cruz
Create Closed message audio sequence based on schedule 6 3 days ago by Melissa Bailey
Original post by Alastair Pitt
Simulate a Genesys Cloud chat button on any website 4 4 days ago by Vaun McCarthy
Original post by Jaime Perez
Time off planning 8 4 days ago by Sanjana SeetharAM
Original post by Darren Leahy
Faxing with an Audiocodes FXS gateway 3 5 days ago by Mark Volodarskiy
Original post by Craig Gillett
Any of you found a way to record a prompt on the fly through a call flow? 15 5 days ago by Jim Crespino
Original post by Vaun McCarthy
Release Link Transfer issue 0 5 days ago by Henry ZAMbrano
Show Real time Transcription on Genesys cloud desktop agent 10 5 days ago by Jim Crespino
Original post by Rakesh Singh
Call Data Action 0 5 days ago by Matthew Raleigh
Dialog Engine Voice Channel TTS requirement
4 5 days ago by Melissa Bailey
Original post by David Stein
Out of hours voicemail to on call agent 0 5 days ago by Steve Wright
HTML canned response 4 5 days ago by Benny Martinez
Common Module limitations in flows
11 5 days ago by Melissa Bailey
Original post by Brendan Binns
Azure Token OATH Time Duration
2 5 days ago by Janice Jahnsen
Genesys Cloud CX Weekly Release Notes - 10/13/2021
0 5 days ago by Matt Lawson
Blank Performance View Screens
12 6 days ago by Benjamin PIROUX
Original post by Bruce Lambert
Questions 0 6 days ago by Sajed Salah
Transfer FAX to EMAIL
0 6 days ago by Arul ThomasAntonyPillai
Re: Zero out (Transfering out) of Voicemail
7 6 days ago by BHARAT RUDRAKSHALA
Original post by Ronak Shah
Unable to edit OAuth Client after specifying Divisions on a Role
6 6 days ago by Angus Huckle
Original post by Matthew Karlowsky
Parse customer details to WebMessaging 1 6 days ago by Jim Crespino
Original post by Daniel Buxton
Agent Queue Assignment Report
0 6 days ago by Juan Foreman
chat / predicitive engagement demo with chrome demo extension or tampermonkey 10 6 days ago by Jaime Perez
Original post by Tommy Braes
Prevent transcripts until Agent enters phone transaction 5 6 days ago by Rakesh Tailor
Original post by Gregory Barrett
Azure Active Directory Questions
4 6 days ago by Janice Jahnsen
Original post by Dimitri Spiro
OAuth Client Credential - Token Duration 2 6 days ago by Janice Jahnsen
Original post by Stefano Pucci
Flagged Conversations got Un-flagged after few days?
1 6 days ago by Taras Buha
Original post by Judy Faye Dela Serna
Chat queue
0 6 days ago by eilidh bennett