Discussion

  Thread Subject Replies Last Post Status
Removing the Aggregate Data on Subscription / Billing & Usage UI
 
Archive PureCloud Billing Genesys Cloud Topics Unsure/Other User Created   Billing&Usage
0 33 minutes ago by Scott A Thomas
SSO with MFA currently integrated with Genesys Cloud
 
Genesys Cloud Topics Security
11 44 minutes ago by Richard Schott
Original post by Carlos Celestial
Determine call connect event on a script.
 
Genesys Cloud Topics Integrations Unsure/Other
0 an hour ago by Eric Berkshire
Queue Details 5 an hour ago by Isaac Denegri
Calls transfered
 
Workforce Engagement Management Forecasting
0 2 hours ago by ANA BELEN ALONSO VIDALES
Beta - Data Tables User Interface Update 13 2 hours ago by Brian Jones
Original post by Amelie Wisniak
Upcoming New Feature - Dictionary Management in UI
 
Genesys Cloud Topics Roadmap/New Features
2 3 hours ago by Leor Grebler
Bulk update delete date of recordings not in-scope of any policies
 
Genesys Cloud Topics Quality Management
0 3 hours ago by Anna Jhane Mulinyawe
Reporting 503 Error Message > Queue Performance Report
 
Archive PureCloud Error Reporting Genesys Cloud Topics Reporting/Analytics
0 3 hours ago by Elizabeth Guthrie
Historical Shrinkage - Idle Status
 
Workforce Engagement Management Workforce Management Reports
5 4 hours ago by Adrian Rodriguez
Time off manager- Auto approvals outside of an agents shift
 
Workforce Engagement Management Workforce Management Time Off/HRIS
4 4 hours ago by Pablo Flores
Upcoming Beta - Direct Routing
 
Genesys Cloud CX - Beta HQ Beta Announcement
79 4 hours ago by David Farrell
Original post by trey buck
Transcription in Programs versus Agent Asisst.
 
Genesys Cloud Topics Conversational AI ...
0 5 hours ago by Aaron Montanari
A NEW Genesys Cloud Q&A Show: Outbound Email Campaigns!
 
Genesys Cloud Topics Community Videos ...
3 6 hours ago by Egill Pálsson
Original post by Nicole Milliken
How to create POST data action for adding roles and division to users. API: /api/v2/authorization/subjects/{subjectId}/bulkadd 2 6 hours ago by Khurshid Ali
Outbound Email - Delivery Status Details
 
Genesys Cloud Topics Digital Channels Outbound
5 7 hours ago by Egill Pálsson
Original post by Peter Stoltenberg
Displaying multiple pages of Script in Agent window
 
Genesys Cloud Topics Architecture and Design
1 7 hours ago by Jan Heinonen
Original post by Hanumantha Rao
đź“Ł Announcing Advanced Architect Execution Data and Replay Mode! 1 9 hours ago by James Dunn
Original post by Amelie Wisniak
Identify Participants of a Conference Call when Calling from a Queue
 
Genesys Cloud Topics Roadmap/New Features
1 13 hours ago by Robert Wakefield-Carl
Original post by Nick Ambrose
Call Recording Encryption in Transit and Rest
 
Genesys Cloud Topics Security
10 13 hours ago by Hammed Lawal
Original post by Muhammad Zubair
10 digit ANI/DNIS are converted to US E.164 numbers - In a SAE Org, with Sites/Location on other countries
 
Genesys Cloud Topics Reporting/Analytics Telephony
1 15 hours ago by Robert Wakefield-Carl
Original post by Facundo Nowicky
Websurvey language 1 16 hours ago by Robert Wakefield-Carl
Original post by Simon Noel
BYOC EDGE Configuration
 
Genesys Cloud Topics Implementation
1 16 hours ago by Robert Wakefield-Carl
Original post by Maguitte Christopher
Genesys Speech Recognition - Auto Attendant
 
Genesys Cloud Topics Architecture and Design
1 16 hours ago by Robert Wakefield-Carl
Original post by Ramamoorthy Shanmugam
Callback data clean up (GDPR) 1 16 hours ago by Robert Wakefield-Carl
Original post by Gregyor Visser
Viewing canned responses permissions
 
Genesys Cloud Topics Platform Administration
3 17 hours ago by Annie Woerner
Original post by Karl Beal
Has any one tried monitoring the Edge device for HPE device using SNMP.
 
Genesys Cloud Topics Telephony
2 18 hours ago by Vaun McCarthy
Original post by Anush Shetty
Follow-up Response Timeout- VOICE side - in Dialogflow CX
 
Genesys Cloud Topics Conversational AI ...
2 22 hours ago by Nichole Conway
Original post by Serena Spaccesi
Topic triggered by phrase not included in the phrase
 
Workforce Engagement Management Speech and Text Analytics
2 yesterday by Anik Dey
Original post by Shelby Cronk
Phrase marked with negative sentiment once but not every time
 
Workforce Engagement Management Speech and Text Analytics
2 yesterday by Anik Dey
Original post by Shelby Cronk
Export Transcripts
 
Genesys Cloud Topics Roadmap/New Features
2 yesterday by Anik Dey
Original post by Shauna Gibson
Genesys Audio Connector
 
Archive PureCloud GA Genesys Cloud Architect Integrations User Created   AudioConnector   BYOTConnectors Genesys Cloud CX - Beta HQ Beta Announcement
28 yesterday by Alejandra Santiago
Upcoming Agent UI Changes - New email component 30 yesterday by John Greer
Original post by Mate Janos Foldi
Post Call Surveys 32 yesterday by Warren Smith
Original post by Nicole Dehn
Genesys Audio Connector Configuration
 
Genesys Cloud CX - Beta HQ Beta Announcement
1 yesterday by Leonardo Xavier
Original post by Devanand Gawande
COMING SOON !!! Beta Multi-Contextual Panel
 
Genesys Cloud CX - Beta HQ Beta Announcement Beta Update
10 yesterday by Nicholas Robinson
Chatbot identify url/page customer is on?
 
Genesys Cloud Topics Conversational AI ...
6 yesterday by Marian OConnell
Original post by Robert Schwanke
Images in messagenr are attached files 4 yesterday by Catherine DUPIRE
Bulk disable "Continue voice recording during queue wait" in the queue voice settings
 
Genesys Cloud Topics System Administration
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Prakash Talapaneni
Nuance Recognizer ASR
 
Archive PureCloud GA Genesys Cloud Integrations Genesys Cloud CX Self-Service Community General Announcements User Created   BYOTConnectors   NuanceRecognizerASR   SSA Genesys Cloud CX - Beta HQ Beta Announcement
20 yesterday by Alejandra Santiago
token.rate.per.minute in Operational Console 2 yesterday by Christoph Domaschke
ACD Web Chat - improved behavior on Custom Attributes updates via Flow
 
Genesys Cloud Topics Digital Channels
0 yesterday by Angelo Cicchitto
Genesys Cloud Integration with Mulesoft (Web Service data intergration)
 
Genesys Cloud Topics Integrations
6 yesterday by Adesh Jadhav
BYOC Premise - Customer Hardware Solution Edge for our enviornment.
 
Genesys Cloud Topics Implementation
22 yesterday by Maguitte Christopher
Original post by Subhash Srivastava
Proactive Monitoring of Edge Devices
 
Genesys Cloud Topics System Administration Telephony
3 yesterday by Anush Shetty
Original post by LeRoy Leach
How to get the Current UTC time in same iteration in in-queue flow
 
Genesys Cloud Topics Routing (ACD/IVR)
1 yesterday by Robert Wakefield-Carl
Original post by Lakshmanakumar Krishnasamy
Chatbot interactions analyze (more than 10 days in Optimization Dashboard - Utterance History) 1 yesterday by Robert Wakefield-Carl
Original post by Michal Wojcik
ACW is currently not timing out
 
Genesys Cloud Topics Quality Management
1 yesterday by Robert Wakefield-Carl
Original post by Phi Nguyen
Agent UI - New Email view feedback/issue 1 yesterday by Robert Wakefield-Carl
Original post by Robert Niblock
End Interactions Automatically when Agents Logoff
 
Genesys Cloud Topics Platform Administration
1 yesterday by Robert Wakefield-Carl
Original post by Mark Pierson