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Genesys Cloud CX Release Notes - March 25 2024
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17
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an hour ago
by
Sharadkumar Pujari
Original post by
Antwuan Rencher
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Get Conversation Attribute - Data Action
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0
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2 hours ago
by
Dietrich Van Horn
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Genesys DX (Bold360) EOL and EOS Announcement
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7
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4 hours ago
by
Kevin Brown
Original post by
Coty Smith
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Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
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0
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4 hours ago
by
Andrea Rushfeldt
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Genesys Cloud Desktop App "Away" status
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0
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4 hours ago
by
Katia Miezza
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Are you able to copy and paste and entire week of shifts for an agent.
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1
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5 hours ago
by
Jay Langsford
Original post by
Nathan Gould
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Genesys Forecast FTE needs
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1
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5 hours ago
by
Daniel Chapdelaine
Original post by
Cody Herr
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Adding an ad-hoc activity to a schedule
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3
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6 hours ago
by
Gina Palmer
Original post by
David Branigan
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Adherence Exceptions
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5
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6 hours ago
by
Gina Palmer
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New Community Video Series - meet one of our own members
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0
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6 hours ago
by
Tracy Vickers
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New Community Spotlight Video Series: Meet Jacquie Turner
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0
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7 hours ago
by
Nicole Milliken
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Determining which role (or users) have certain Permission
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2
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7 hours ago
by
Paul Simpson
Original post by
Anna Jhane Mulinyawe
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What User data does CIC get from Active Directory when creating a User in IA?
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1
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7 hours ago
by
Paul Simpson
Original post by
Paul Bonin
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Chat Bot Launcher
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5
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8 hours ago
by
Kevin Brown
Original post by
Rechelle McConnell
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Content Search In Different Languages
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0
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8 hours ago
by
Tommy Oudavanh
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Help on Utilization
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8
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8 hours ago
by
Rechelle McConnell
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Colour coding for fixed lunches
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4
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10 hours ago
by
Andy Boland
Original post by
Aafreen Khan
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March Question of the Month: Are You Competitive?
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59
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11 hours ago
by
Najah Murad
Original post by
Nicole Milliken
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Genesys Audio Connector
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22
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11 hours ago
by
Toshiyuki Koyama
Original post by
Alejandra Santiago
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date taken in charge callback
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2
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11 hours ago
by
Rihab BEN MALEK
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Upcoming Agent UI Changes - New email component
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18
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12 hours ago
by
Mate Janos Foldi
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Add a percentage Matching Criteria for recording policies
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0
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13 hours ago
by
Rihab BEN MALEK
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How to play an account balance (stored in a variable) in TTS?
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1
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14 hours ago
by
Vineet Kakroo
Original post by
Dinesh Akkera
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Agent Script (Screen Pop) not working on specific Outbound Calls
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6
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15 hours ago
by
damien collard
Original post by
Art Tumanik
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Reference Data Table using Contact List data within a Script
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0
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18 hours ago
by
Tom Moore
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Email Script - Input variable from Participant Data or Transfer to another emaiil flow
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1
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yesterday
by
Anton Vroon
Original post by
Tom Mullen
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SLA in Agent Performance View
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3
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yesterday
by
Anton Vroon
Original post by
Datta Rajdeep
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Genesys Cloud and AWS Polly TTS Gov Cloud
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0
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yesterday
by
Shane Jenkins
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Logitech Headset 390
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0
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yesterday
by
Rakesh Kumar Jha
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did "Google Chrome - 3rd party cookie blocking" will be impact on web messenger deploy scripts?
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2
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yesterday
by
Luca Assandro
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Agentless Outbound Callflow
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2
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yesterday
by
Paul Reininger
Original post by
Rae Jensen
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Agent to Agent Chat APIs
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1
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yesterday
by
Jim Crespino
Original post by
Matthew Aubin
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Block Call Per User
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2
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yesterday
by
Steven Alix
Original post by
Tommy Oudavanh
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How to get variables (participant data) from Website -> to Widget -> to Flow -> to Message
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2
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yesterday
by
Rui Tomás
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Wrap up Not shown in Interactions
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1
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yesterday
by
Bill Gleeson
Original post by
Waiz Ahmed
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Getting started with WebRTC sample demo on git hub
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0
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yesterday
by
garima balodi
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Beta Announcement: Allow Native Headset Controls In Embedded Clients
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2
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yesterday
by
Thomas Prendergast
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Architect data tables user interface updates
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36
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yesterday
by
Dan Wong
Original post by
Amelie Wisniak
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Question Related to Operating Schedule (Holiday)
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4
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yesterday
by
Jason Botea
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Email Queue Activity
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1
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yesterday
by
Anton Vroon
Original post by
Joy Shewmake
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Route emails back to agent
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1
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yesterday
by
Lawrence Drayton
Original post by
Nick Argeson
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Consult transfer with skill
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4
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2 days ago
by
Anton Vroon
Original post by
Paul Simpson
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Bot Flow in Chinese, Chinese (Hong Kong) and Korean
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3
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2 days ago
by
Patrick Donnellan
Original post by
Serena Spaccesi
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error data action
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3
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2 days ago
by
Jose Albor
Original post by
Rihab BEN MALEK
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Task Work Item Routing
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11
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2 days ago
by
Chris Bohlin
Original post by
Martin Bunting
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zoom integration between agent and customer
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6
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2 days ago
by
Jason Wolfgang
Original post by
garima balodi
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Secondary Status Codes
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1
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2 days ago
by
Breno Canyggia Ferreira Marreco
Original post by
Aaron Buckley
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Feedback requested: Potential change to routing status logic
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0
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2 days ago
by
David Farrell
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Forecasting for chat concurrency
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33
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2 days ago
by
Steven Johnson
Original post by
Shannon Hellner
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In some cases our emails cannot be answered right away. Is there a way to put an email "on hold" or schedule follow-up for an email?
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3
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2 days ago
by
Andrea Boisvert
Original post by
Scott Schleisman
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