Discussion

  Thread Subject Replies Last Post Status
Genesys Cloud CX Release Notes - March 25 2024
17 an hour ago by Sharadkumar Pujari
Original post by Antwuan Rencher
Get Conversation Attribute - Data Action
0 2 hours ago by Dietrich Van Horn
Genesys DX (Bold360) EOL and EOS Announcement
7 4 hours ago by Kevin Brown
Original post by Coty Smith
Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
0 4 hours ago by Andrea Rushfeldt
Genesys Cloud Desktop App "Away" status
0 4 hours ago by Katia Miezza
Are you able to copy and paste and entire week of shifts for an agent.
1 5 hours ago by Jay Langsford
Original post by Nathan Gould
Genesys Forecast FTE needs
1 5 hours ago by Daniel Chapdelaine
Original post by Cody Herr
Adding an ad-hoc activity to a schedule
3 6 hours ago by Gina Palmer
Original post by David Branigan
Adherence Exceptions
5 6 hours ago by Gina Palmer
New Community Video Series - meet one of our own members
0 6 hours ago by Tracy Vickers
New Community Spotlight Video Series: Meet Jacquie Turner 0 7 hours ago by Nicole Milliken
Determining which role (or users) have certain Permission
2 7 hours ago by Paul Simpson
Original post by Anna Jhane Mulinyawe
What User data does CIC get from Active Directory when creating a User in IA?
1 7 hours ago by Paul Simpson
Original post by Paul Bonin
Chat Bot Launcher
5 8 hours ago by Kevin Brown
Original post by Rechelle McConnell
Content Search In Different Languages
0 8 hours ago by Tommy Oudavanh
Help on Utilization
8 8 hours ago by Rechelle McConnell
Colour coding for fixed lunches
4 10 hours ago by Andy Boland
Original post by Aafreen Khan
March Question of the Month: Are You Competitive?
59 11 hours ago by Najah Murad
Original post by Nicole Milliken
Genesys Audio Connector 22 11 hours ago by Toshiyuki Koyama
Original post by Alejandra Santiago
date taken in charge callback 2 11 hours ago by Rihab BEN MALEK
Upcoming Agent UI Changes - New email component 18 12 hours ago by Mate Janos Foldi
Add a percentage Matching Criteria for recording policies 0 13 hours ago by Rihab BEN MALEK
How to play an account balance (stored in a variable) in TTS?
1 14 hours ago by Vineet Kakroo
Original post by Dinesh Akkera
Agent Script (Screen Pop) not working on specific Outbound Calls
6 15 hours ago by damien collard
Original post by Art Tumanik
Reference Data Table using Contact List data within a Script
0 18 hours ago by Tom Moore
Email Script - Input variable from Participant Data or Transfer to another emaiil flow
1 yesterday by Anton Vroon
Original post by Tom Mullen
SLA in Agent Performance View
3 yesterday by Anton Vroon
Original post by Datta Rajdeep
Genesys Cloud and AWS Polly TTS Gov Cloud 0 yesterday by Shane Jenkins
Logitech Headset 390
0 yesterday by Rakesh Kumar Jha
did "Google Chrome - 3rd party cookie blocking" will be impact on web messenger deploy scripts?
2 yesterday by Luca Assandro
Agentless Outbound Callflow
2 yesterday by Paul Reininger
Original post by Rae Jensen
Agent to Agent Chat APIs
1 yesterday by Jim Crespino
Original post by Matthew Aubin
Block Call Per User 2 yesterday by Steven Alix
Original post by Tommy Oudavanh
How to get variables (participant data) from Website -> to Widget -> to Flow -> to Message
2 yesterday by Rui Tomás
Wrap up Not shown in Interactions
1 yesterday by Bill Gleeson
Original post by Waiz Ahmed
Getting started with WebRTC sample demo on git hub
0 yesterday by garima balodi
Beta Announcement: Allow Native Headset Controls In Embedded Clients
2 yesterday by Thomas Prendergast
Architect data tables user interface updates
36 yesterday by Dan Wong
Original post by Amelie Wisniak
Question Related to Operating Schedule (Holiday)
4 yesterday by Jason Botea
Email Queue Activity
1 yesterday by Anton Vroon
Original post by Joy Shewmake
Route emails back to agent
1 yesterday by Lawrence Drayton
Original post by Nick Argeson
Consult transfer with skill 4 2 days ago by Anton Vroon
Original post by Paul Simpson
Bot Flow in Chinese, Chinese (Hong Kong) and Korean 3 2 days ago by Patrick Donnellan
Original post by Serena Spaccesi
error data action
3 2 days ago by Jose Albor
Original post by Rihab BEN MALEK
Task Work Item Routing
11 2 days ago by Chris Bohlin
Original post by Martin Bunting
zoom integration between agent and customer
6 2 days ago by Jason Wolfgang
Original post by garima balodi
Secondary Status Codes 1 2 days ago by Breno Canyggia Ferreira Marreco
Original post by Aaron Buckley
Feedback requested: Potential change to routing status logic
0 2 days ago by David Farrell
Forecasting for chat concurrency
33 2 days ago by Steven Johnson
Original post by Shannon Hellner
In some cases our emails cannot be answered right away. Is there a way to put an email "on hold" or schedule follow-up for an email? 3 2 days ago by Andrea Boisvert
Original post by Scott Schleisman