Discussion

  Thread Subject Replies Last Post Status
Evaluation Form: Multiple Choice Question w/Multiple Selections
 
Genesys Cloud Topics Quality Management
0 36 minutes ago by Jessica Planalp
DNIS reporting query
 
Genesys Cloud Topics Architecture and Design
5 an hour ago by Dean Thames
Original post by Adam Kim
Beta - Data Tables User Interface Update 17 an hour ago by Gerard McGlynn
Original post by Amelie Wisniak
Dynamically calling a task within a flow
 
Genesys Cloud Topics Routing (ACD/IVR)
2 an hour ago by Vikki Papesh
Integrating Genesys Cloud with M365.
 
Genesys Cloud Topics Digital Channels
1 an hour ago by Robert Wakefield-Carl
Original post by Rakesh Shringi
Finding out how long someone takes on an IVR callback interaction before attempting to make the call back
 
PureConnect Topics Reporting/Analytics
0 an hour ago by Emmitt McCurdy
How To Populate Radio Button With Content From String Variable
 
Genesys Cloud Topics Omni-Channel ... Unsure/Other
3 2 hours ago by Robert Wakefield-Carl
Original post by Catelyn Hearne
Estimated wait time/Position In Queue/Agents On Queue 4 2 hours ago by Melissa Bailey
Original post by Stefano Pucci
"You have alerting interactions" notification pop up fading out too fast
 
Genesys Cloud Topics Omni-Channel ... Unsure/Other
0 2 hours ago by Jason Tran
Bulk update delete date of recordings not in-scope of any policies
 
Genesys Cloud Topics Quality Management
1 3 hours ago by Daniel Ho
Original post by Anna Jhane Mulinyawe
"End Interactions Automatically when Agents Logoff" organization-level setting - Fails to work 5 7 hours ago by Suren Nathan
Chat Messages showing "Error in Delivery" from agent side 2 7 hours ago by Nicole VanWie
Upcoming New Feature - Dictionary Management in UI
 
Genesys Cloud Topics Roadmap/New Features
4 8 hours ago by Leor Grebler
Reporting 503 Error Message > Queue Performance Report
 
Archive PureCloud Error Reporting Genesys Cloud Topics Reporting/Analytics
2 8 hours ago by Ryan Legner
Original post by Elizabeth Guthrie
Time off manager- Auto approvals outside of an agents shift
 
Workforce Engagement Management Workforce Management Time Off/HRIS
7 8 hours ago by Shannon Hellner
Original post by Pablo Flores
WEMay is just around the corner.... 4 12 hours ago by Tracy Vickers
COMING SOON !!! Beta Multi-Contextual Panel
 
Genesys Cloud CX - Beta HQ Beta Announcement Beta Update
11 13 hours ago by Sumant Barik
Original post by Nicholas Robinson
Calls transfered
 
Workforce Engagement Management Forecasting
2 14 hours ago by ANA BELEN ALONSO VIDALES
Email History / Enabling Auto-Include
 
Genesys Cloud Topics Roadmap/New Features
3 15 hours ago by Dennies Salenga
Original post by Steve Parsons
Has any one tried monitoring the Edge device for HPE device using SNMP.
 
Genesys Cloud Topics Telephony
5 16 hours ago by Vaun McCarthy
Original post by Anush Shetty
Displaying multiple pages of Script in Agent window
 
Genesys Cloud Topics Architecture and Design
2 16 hours ago by Hanumantha Rao
Usingo URS Strategy to route call to GAAP Application
 
Genesys Multicloud On-Premises Topics Routing and ... Self-Service
8 17 hours ago by Aruna Devi Gyanmotay
Original post by Pedro Antunes
Reporting: Interaction Metrics - Overtalk, Silence
 
Genesys Cloud Topics Reporting/Analytics
8 19 hours ago by Brian Jones
Original post by James Bray
Can you share or give others access to evaluation template questions you have created?
 
Genesys Cloud Topics Quality Management
0 yesterday by Lisa Johnson
If an users calls on behalf of a queue and calls another queue is that still a Internal Call so no recording?
 
Genesys Cloud Topics Outbound Telephony
2 yesterday by Jason Tran
Holiday Scheduling
23 yesterday by Vanessa Ramirez
Original post by Ben Marthin
Removing the Aggregate Data on Subscription / Billing & Usage UI
 
Archive PureCloud Billing Genesys Cloud Topics Unsure/Other User Created   Billing&Usage
0 yesterday by Scott A Thomas
SSO with MFA currently integrated with Genesys Cloud
 
Genesys Cloud Topics Security
11 yesterday by Richard Schott
Original post by Carlos Celestial
Determine call connect event on a script.
 
Genesys Cloud Topics Integrations Unsure/Other
0 yesterday by Eric Berkshire
Queue Details 5 yesterday by Isaac Denegri
Historical Shrinkage - Idle Status
 
Workforce Engagement Management Workforce Management Reports
5 yesterday by Adrian Rodriguez
Upcoming Beta - Direct Routing
 
Genesys Cloud CX - Beta HQ Beta Announcement
79 yesterday by David Farrell
Original post by trey buck
Transcription in Programs versus Agent Asisst.
 
Genesys Cloud Topics Conversational AI ...
0 yesterday by Aaron Montanari
A NEW Genesys Cloud Q&A Show: Outbound Email Campaigns!
 
Genesys Cloud Topics Community Videos ...
3 yesterday by Egill Pálsson
Original post by Nicole Milliken
How to create POST data action for adding roles and division to users. API: /api/v2/authorization/subjects/{subjectId}/bulkadd 2 yesterday by Khurshid Ali
Outbound Email - Delivery Status Details
 
Genesys Cloud Topics Digital Channels Outbound
5 yesterday by Egill Pálsson
Original post by Peter Stoltenberg
đź“Ł Announcing Advanced Architect Execution Data and Replay Mode! 1 yesterday by James Dunn
Original post by Amelie Wisniak
Identify Participants of a Conference Call when Calling from a Queue
 
Genesys Cloud Topics Roadmap/New Features
1 yesterday by Robert Wakefield-Carl
Original post by Nick Ambrose
Call Recording Encryption in Transit and Rest
 
Genesys Cloud Topics Security
10 yesterday by Hammed Lawal
Original post by Muhammad Zubair
10 digit ANI/DNIS are converted to US E.164 numbers - In a SAE Org, with Sites/Location on other countries
 
Genesys Cloud Topics Reporting/Analytics Telephony
1 yesterday by Robert Wakefield-Carl
Original post by Facundo Nowicky
Websurvey language 1 yesterday by Robert Wakefield-Carl
Original post by Simon Noel
BYOC EDGE Configuration
 
Genesys Cloud Topics Implementation
1 yesterday by Robert Wakefield-Carl
Original post by Maguitte Christopher
Genesys Speech Recognition - Auto Attendant
 
Genesys Cloud Topics Architecture and Design
1 yesterday by Robert Wakefield-Carl
Original post by Ramamoorthy Shanmugam
Callback data clean up (GDPR) 1 yesterday by Robert Wakefield-Carl
Original post by Gregyor Visser
Viewing canned responses permissions
 
Genesys Cloud Topics Platform Administration
3 yesterday by Annie Woerner
Original post by Karl Beal
Follow-up Response Timeout- VOICE side - in Dialogflow CX
 
Genesys Cloud Topics Conversational AI ...
2 2 days ago by Nichole Conway
Original post by Serena Spaccesi
Topic triggered by phrase not included in the phrase
 
Workforce Engagement Management Speech and Text Analytics
2 2 days ago by Anik Dey
Original post by Shelby Cronk
Phrase marked with negative sentiment once but not every time
 
Workforce Engagement Management Speech and Text Analytics
2 2 days ago by Anik Dey
Original post by Shelby Cronk
Export Transcripts
 
Genesys Cloud Topics Roadmap/New Features
2 2 days ago by Anik Dey
Original post by Shauna Gibson
Genesys Audio Connector
 
Archive PureCloud GA Genesys Cloud Architect Integrations User Created   AudioConnector   BYOTConnectors Genesys Cloud CX - Beta HQ Beta Announcement
28 2 days ago by Alejandra Santiago