Discussion

  Thread Subject Replies Last Post Status
Time off manager- Auto approvals outside of an agents shift
 
Workforce Engagement Management Workforce Management Time Off/HRIS
0 4 minutes ago by Pablo Flores
Images in messagenr are attached files 4 26 minutes ago by Catherine DUPIRE
Bulk disable "Continue voice recording during queue wait" in the queue voice settings
 
Genesys Cloud Topics System Administration
1 an hour ago by Breno Canyggia Ferreira Marreco
Original post by Prakash Talapaneni
Nuance Recognizer ASR
 
Archive PureCloud GA Genesys Cloud Integrations Genesys Cloud CX Self-Service Community General Announcements User Created   BYOTConnectors   NuanceRecognizerASR   SSA Genesys Cloud CX - Beta HQ Beta Announcement
20 2 hours ago by Alejandra Santiago
token.rate.per.minute in Operational Console 2 3 hours ago by Christoph Domaschke
ACD Web Chat - improved behavior on Custom Attributes updates via Flow
 
Genesys Cloud Topics Digital Channels
0 4 hours ago by Angelo Cicchitto
Historical Shrinkage - Idle Status
 
Workforce Engagement Management Workforce Management Reports
0 4 hours ago by Adrian Rodriguez
Genesys Cloud Integration with Mulesoft (Web Service data intergration)
 
Genesys Cloud Topics Integrations
6 5 hours ago by Adesh Jadhav
BYOC Premise - Customer Hardware Solution Edge for our enviornment.
 
Genesys Cloud Topics Implementation
22 5 hours ago by Maguitte Christopher
Original post by Subhash Srivastava
COMING SOON !!! Beta Multi-Contextual Panel
 
Genesys Cloud CX - Beta HQ Beta Announcement Beta Update
9 6 hours ago by Sumant Barik
Original post by Nicholas Robinson
Proactive Monitoring of Edge Devices
 
Genesys Cloud Topics System Administration Telephony
3 7 hours ago by Anush Shetty
Original post by LeRoy Leach
Has any one tried monitoring the Edge device for HPE device using SNMP.
 
Genesys Cloud Topics Telephony
0 7 hours ago by Anush Shetty
How to get the Current UTC time in same iteration in in-queue flow
 
Genesys Cloud Topics Routing (ACD/IVR)
1 13 hours ago by Robert Wakefield-Carl
Original post by Lakshmanakumar Krishnasamy
Export Transcripts
 
Genesys Cloud Topics Roadmap/New Features
1 13 hours ago by Robert Wakefield-Carl
Original post by Shauna Gibson
Chatbot interactions analyze (more than 10 days in Optimization Dashboard - Utterance History) 1 13 hours ago by Robert Wakefield-Carl
Original post by Michal Wojcik
ACW is currently not timing out
 
Genesys Cloud Topics Quality Management
1 13 hours ago by Robert Wakefield-Carl
Original post by Phi Nguyen
Agent UI - New Email view feedback/issue 1 13 hours ago by Robert Wakefield-Carl
Original post by Robert Niblock
End Interactions Automatically when Agents Logoff
 
Genesys Cloud Topics Platform Administration
1 13 hours ago by Robert Wakefield-Carl
Original post by Mark Pierson
How to create OPENAPI Specification 3.x compliant API Specs with Genesys as API Provider
 
Genesys Cloud Topics Unsure/Other
1 13 hours ago by Robert Wakefield-Carl
Original post by Sagar Tawde
Service level vs. agents with open interaction. 1 13 hours ago by Robert Wakefield-Carl
Original post by Michal Wojcik
Agent Empathy Analysis in UI - Not visible currently
 
Genesys Cloud Topics Quality Management
1 13 hours ago by Robert Wakefield-Carl
Original post by Glenda Kingston
Deleted/Removed Campaigns - Campaign Progress Reporting
 
Genesys Cloud Topics Outbound Reporting/Analytics
2 13 hours ago by Steven Busse
SMS/WhatsApp Messaging Limits
 
Genesys Cloud Topics Digital Channels
1 13 hours ago by Robert Wakefield-Carl
Original post by Rich Miller
Dialer
 
Genesys Cloud Topics Outbound
1 13 hours ago by Robert Wakefield-Carl
Original post by Tony Manna
error.ininedgecontrol.connection.station.notReached
 
Genesys Cloud Topics Telephony
1 13 hours ago by Robert Wakefield-Carl
Original post by Gatoussan Akakpo
Vote this idea
 
Genesys Cloud Topics Telephony Unsure/Other
1 13 hours ago by Robert Wakefield-Carl
Original post by Rihab BEN MALEK
It's Beta time! Mobile Messaging SDK for native platforms
 
Genesys Cloud CX - Beta HQ Beta Announcement
10 13 hours ago by Anton Vroon
Original post by David Kempl
Add a talk filter to Queue and Agent Performance
 
Genesys Cloud Topics Reporting/Analytics
2 14 hours ago by Robert Wakefield-Carl
Original post by Dirk Krampe
Chatbot identify url/page customer is on?
 
Genesys Cloud Topics Conversational AI ...
5 18 hours ago by Nicole VanWie
Original post by Robert Schwanke
Extracting Licenses for Users using PowerShell Scripts 6 18 hours ago by Jason Lorden
Beta - Data Tables User Interface Update 10 19 hours ago by Robert Wakefield-Carl
Original post by Amelie Wisniak
Upcoming Feature - Scheduled Export Expiration Notifications 0 19 hours ago by Ryan Legner
Genesys Audio Connector Configuration
 
Genesys Cloud CX - Beta HQ Beta Announcement
0 20 hours ago by Devanand Gawande
The importance of Beta Participation
 
Genesys Cloud CX - Beta HQ Unsure/Other
0 20 hours ago by Robert Wakefield-Carl
Sudden drop in FTE requirements
 
Workforce Engagement Management Workforce Management Forecasting
2 22 hours ago by Paul Wood
Original post by Shannon Hellner
Genesys Cloud Release Notes | April 22 2024
 
Workforce Engagement Management Speech and Text Analytics
0 yesterday by Tracy Vickers
List of Error Code Explanations
 
Genesys Cloud Topics Reporting/Analytics
11 yesterday by David Ruiz de la Hermosa
Original post by Tyler Peters
Genesys Cloud CX Release Notes - April 22 2024
 
Genesys Cloud Topics Roadmap/New Features
0 yesterday by Antwuan Rencher
Phrase marked with negative sentiment once but not every time
 
Workforce Engagement Management Speech and Text Analytics
1 yesterday by Mark Fagus
Original post by Shelby Cronk
Topic triggered by phrase not included in the phrase
 
Workforce Engagement Management Speech and Text Analytics
1 yesterday by Mark Fagus
Original post by Shelby Cronk
Upcoming Agent UI Changes - New email component 28 yesterday by John Greer
Original post by Mate Janos Foldi
Viewing/exporting time off requests for set period/year
 
Workforce Engagement Management Reports Time Off/HRIS
0 yesterday by James Learmonth
Email - AutoReply
 
Genesys Cloud Topics Digital Channels
1 yesterday by Peter Sandor
Original post by Rakesh Kumar Jha
Is there an ability to Auto Complete an email Interaction from Architect Flow?
 
Genesys Cloud Topics Digital Channels
1 yesterday by Joanna Hulme
Original post by Rakesh Shringi
Genesys Dialogflow Add-on - Quotes and Limits
 
Genesys Cloud Topics Conversational AI ...
1 2 days ago by Brad Wehmeier
Original post by Maria de los Angeles Paredes Piscione
Exporting Time Off Request from prior month for both active / non active employees
 
Workforce Engagement Management Workforce Management
5 2 days ago by Anthony Cedrone
10 digit ANI/DNIS are converted to US E.164 numbers - In a SAE Org, with Sites/Location on other countries
 
Genesys Cloud Topics Reporting/Analytics Telephony
0 3 days ago by Facundo Nowicky
WFM Scheduled > Required Staff (What to do?) 6 3 days ago by Breno Canyggia Ferreira Marreco
Instructor Lead Training - not sure of why different time
 
Certification Community Training
0 3 days ago by Clayton Johnson
Web Messaging - upcoming improvement to Messenger UX for Sending and Delivered Inbound Messages
 
Genesys Cloud Topics Digital Channels
0 3 days ago by Angelo Cicchitto