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Forecast
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3
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7 hours ago
by
Robert Gacula
Original post by
ANA BELEN ALONSO VIDALES
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Forecasted Requirements are lower than the workload given
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5
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8 hours ago
by
Robert Gacula
Original post by
Javier Ledesma
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Scheduled Activity Reminders Releases Next Week
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5
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8 hours ago
by
Robert Gacula
Original post by
Belinda Herrera
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Policy- Evaluations
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3
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8 hours ago
by
Robert Gacula
Original post by
Sarah Blizzard
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As a QA I want to pass over the evaluation results to a coach
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1
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4 days ago
by
Herrick Mai
Original post by
Ekaterina Kononova
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Timezones seem off on my Main Forecast Continuous Forecasting Actuals
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5
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4 days ago
by
Daniel Chapdelaine
Original post by
Gina Palmer
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Genesys Cloud Release Notes | February 10th 2025
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0
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4 days ago
by
Tracy Vickers
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How can we call the work flows from WFM UI in Genesys cloud?
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29
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4 days ago
by
Jarvish Kisanth Singh
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Agents Performance
Workforce Engagement Management
Reports
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7
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7 days ago
by
Robert Gacula
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Agent / Queue Dashboards
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4
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7 days ago
by
Robert Gacula
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Advanced Shrinkage issue
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10
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7 days ago
by
Belinda Herrera
Original post by
Naresh Bhageloe
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New Feature: Coaching and Learning - Configurable Activity Codes
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0
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7 days ago
by
Paul Turner
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New Feature: Coaching with Insights and Optional WFM
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0
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7 days ago
by
Paul Turner
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Schedule Coaching without WFM
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6
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7 days ago
by
Paul Turner
Original post by
Dana Rigby
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📢 New Feature - Allow Import of Separate Historical Data Files per set of Queues to aid in Forecasting Data Migration
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3
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8 days ago
by
Robert Gacula
Original post by
Daniel Chapdelaine
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Check this post out - Deprecation of the Overview (Evaluation) page
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0
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8 days ago
by
Tracy Vickers
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Partial time off bypassing time off limits with 0 hours paid showing
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15
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9 days ago
by
Dana Rigby
Original post by
Shannon Hellner
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Beyond - New Performance Views for Agents Course
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0
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9 days ago
by
Melissa Talamonti-Clark
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expiration
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2
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9 days ago
by
Joseph Behymer
Original post by
Yvonne Martinez
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Auto-approving time-off requests. If restricted activities are detected (fault)
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6
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9 days ago
by
Damaris Scott
Original post by
Mike Corley
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🚀 AI Scoring: The Future of Quality Management (Limited Availability!) 🚀
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0
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10 days ago
by
Chakrit Nimmanant
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Extracting Time off Limits
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1
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10 days ago
by
Vidas Placiakis
Original post by
Jon Goodman
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Reporting
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0
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10 days ago
by
Yvonne Martinez
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Adherance/Conformance Adjustments
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0
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11 days ago
by
Robert Gacula
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Adherance
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0
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11 days ago
by
Robert Gacula
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Service levels
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0
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11 days ago
by
Robert Gacula
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Activity Plans - Recurring Help for Bi Weekly Meetings
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4
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11 days ago
by
Jacqueline Turner
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Agent Status sum
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7
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11 days ago
by
Shannon Hellner
Original post by
Jairo Sanchez
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Genesys Cloud Release Notes | February 3rd 2025
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0
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11 days ago
by
Tracy Vickers
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Work around for preference based rostering
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6
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11 days ago
by
Paul Wood
Original post by
Sonja Maxwell
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Dashboard Sharing does not seem to work
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2
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11 days ago
by
Robert Niblock
Original post by
Julia Steffen
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The meaning to use Interactions Handled in Historical Data Import
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4
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14 days ago
by
Mamadou DIOP
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Cancelled time off requests not auto-updating schedule with new schedule auto-update feature
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2
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15 days ago
by
Jennifer DiCesare
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RELEASED - Auto-Publishing Approved Time-Off Requests to Published Schedules and Restricting Auto-Approved based on Activity Code(s) Present in Published Schedule
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1
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15 days ago
by
Damaris Scott
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Beyond - New Voice Survey Course
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0
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15 days ago
by
Melissa Talamonti-Clark
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Service Goal Template - Greater than 5 Days
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3
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15 days ago
by
Brahdilleone Dermody
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Activity Plans - Documentation
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4
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16 days ago
by
Paul Wood
Original post by
Melissa Callender
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Errors Importing historical data
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3
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16 days ago
by
Vikas Srivastava
Original post by
John Vanvalkenburg
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Excluding completed evaluations from the overall evaluation score
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3
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16 days ago
by
Herrick Mai
Original post by
Heather Henderson
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Forecast Service Level
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1
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16 days ago
by
Christopher Johnson
Original post by
Jairo Sanchez
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Genesys Cloud Release Notes | January 27th 2025
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0
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17 days ago
by
Tracy Vickers
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Conformance Question - Calculations
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3
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18 days ago
by
Shannon Hellner
Original post by
Amber Krueger
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đź“Łđź“ŁNew Feature: Find the screen recordings with ease!đź“Łđź“Ł
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2
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19 days ago
by
Vaun McCarthy
Original post by
Nishita Singh-Hudson
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How can evaluations be emailed to a user from within the system?
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1
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19 days ago
by
Robert Wakefield-Carl
Original post by
Kianna Thompson
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What are the steps of auditing new phrases to determine if strictness levels need to be modified?
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1
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19 days ago
by
Robert Wakefield-Carl
Original post by
Kianna Thompson
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FORECAST y Pl GROUP
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1
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19 days ago
by
Robert Wakefield-Carl
Original post by
ANA BELEN ALONSO VIDALES
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Activity code report
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1
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19 days ago
by
Robert Wakefield-Carl
Original post by
Linsey Edn
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Demand Profiles for Special Days
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1
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19 days ago
by
Robert Wakefield-Carl
Original post by
Wayde Masters
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Agent self-scheduling without WFM
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3
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22 days ago
by
Eric Hagaman
Original post by
Gene Gutierrez
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Activity Plan Scheduling
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2
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22 days ago
by
Dana Rigby
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