Discussion

  Thread Subject Replies Last Post Status
Feedback Survey not Working after Migration
0 2 hours ago by Dan Kenneth Sta Iglesa
Put your BONUS question here!
29 22 hours ago by George Ganahl
Original post by Nicole Milliken
Predictive Routing comparison test
6 yesterday by Anish Sharma
How match an string using Regular Expression into Script
0 yesterday by Josue Garcia
CSV people import - only specific fields?
0 yesterday by Vaun McCarthy
Identify responses to agentless messages (WhatsApp) 0 yesterday by JUAN CARLOS CRUZ
New Trivia Tower event coming! Guess the theme and win a prize.
27 yesterday by Robert Wakefield-Carl
Original post by Nicole Milliken
Increase in Issues on our Genesys platform
11 yesterday by Kun Jin Rhee
Original post by Daine Stephens
IC service not starting gracefully nor manually in some instances - 2021R4 P20 0 yesterday by Shane Jenkins
Trivia Tower Answers REVEALED!
0 yesterday by Nicole Milliken
Trivia Tower Answers REVEALED!
0 yesterday by Nicole Milliken
My Interactions view for agents - Released on September 14, 2022 - Missing Column "Monitored"
0 yesterday by Stephanie Bowden
Polycom 311 is not registering in PureCloud
8 yesterday by Claudette Reid
Sub status on dashboard
3 yesterday by Stephanie Bowden
Original post by Spencer Mangelson
Dashboards & Reports Featuring Secondary Agent Presence
6 yesterday by Stephanie Bowden
Original post by Nick Payton
Working Faxes and Calls At Same Time With Media 2 License
0 yesterday by Jon Mercer
Access to messenger through a mobile app
4 yesterday by Casey Ramirez
Original post by Giuliano Ferri
Outbound script intermititantly populating variable from contact list in Open URL action
2 yesterday by Luke Mitchell
Internal Email transfers: Queue to Queue
2 yesterday by Chris Bohlin
Original post by Jessica Blanck
Shift Trading
1 yesterday by Cherri Lindquist
Original post by Kylee Kasper
Do you Schedule Supervisors and Support Staff? 3 yesterday by Cherri Lindquist
Original post by Paul Wood
Azure/AD import profile picture
1 yesterday by Richard Schott
Original post by Francis Hoang
Genesys WEM User Conference
2 yesterday by Cherri Lindquist
Original post by Faadia Rahaman Estes
Different hold music in different in queue call flows
0 yesterday by Linda Andersson
Issues with audio when doing transfers using Softphone
3 2 days ago by Andreas Tikart
Original post by Jon Mercer
Windows 11 support
0 2 days ago by erik vanmechelen
AD Genesys Mapping Remove phone numbers
2 2 days ago by Bharat Rudrakshala
Original post by Francis Hoang
Callbacks not being created 1 2 days ago by Anton Vroon
Manually setting participant data via field 6 2 days ago by Duncan Maloch
Windows 11 Support
10 2 days ago by Robert Wakefield-Carl
Original post by Roger Little
Profile HR and Agent Sections
0 2 days ago by James Terry
Rock and Roll Hall of Fame Trivia event now LIVE!
1 2 days ago by KM Test
Original post by Nicole Milliken
Where are my GDPR API results?
4 2 days ago by Daine Stephens
Challenges, Events, and Prizes for Genesys Multicloud CX
0 2 days ago by Matt Lawson
SIP trunk between Edge and Cisco Media Gateway - Content-type Not Accepted
1 2 days ago by Robert Wakefield-Carl
Original post by Pawel Dragan
How can i integrate messenger script inside the mobile application? 3 2 days ago by Robert Wakefield-Carl
Original post by Anush Shetty
Beta Announcement: Genesys Native Agent Assist Digital Beta Now Open
8 2 days ago by Jane Hendricks
Set schedules? 11 2 days ago by Jay Langsford
Original post by Amber Krueger
Genesys Cloud Email Question
4 3 days ago by Tilly Ramachandran
Original post by Michael McQuaid
Evaluation method - Disregard Skill, Next Available Agent 0 3 days ago by Tina Yocum
Meet Ginger Alford – Your New Community Manager!
9 3 days ago by Moataz Lasheen
Original post by Ginger Alford
Trivia Question 4 - small typo
0 3 days ago by Nicole Milliken
Trivia Question 4 - small typo
0 3 days ago by Nicole Milliken
Connecting queues based on activity code
3 3 days ago by Rita Henllembart
Original post by Fredrik Jansson
IC Business Manager (ICBM) AddIn
0 3 days ago by Dustin Battistone
Chat window option to Send transcript to Customer
4 3 days ago by Nicole VanWie
Meet Ginger Alford – Your New Community Manager!
9 3 days ago by Ginger Alford
Trivia Tower LIVE!
0 3 days ago by Nicole Milliken
Trivia Tower LIVE!
0 3 days ago by Nicole Milliken
Genesys Cloud Release Notes for Sept. 28, 2022
0 3 days ago by Nicole Milliken