Genesys Cloud - Main

Thread Subject Replies Last Post Community
Retain data from one in-queue flow to another
 
Archive PureCloud In Queue Call Flow In-queue Call Flow IVR Configuration IVR Routing Genesys Cloud Topics Routing (ACD/IVR) User Created   Transfer
   
14 15 minutes ago by Corey Lanier Genesys Cloud - Main
Recording Internal Calls in Genesys Cloud
 
Genesys Cloud Topics Routing (ACD/IVR) Telephony
   
5 18 minutes ago by Steven Alix
Original post by Karthik Ageer 		Genesys Cloud - Main
Agent Log capture
 
Genesys Cloud Topics System Administration
   
0 18 minutes ago by Sandor Berei-Ozsvath Genesys Cloud - Main
ACD Voicemail Interaction
 
Genesys Cloud Topics Implementation Omni-Channel ... Roadmap/New Features
   
17 2 hours ago by Dave Young
Original post by Dianne Gabriel 		Genesys Cloud - Main
Audio Microphone changes to Logitech Webcam C925 since Genesys updates May 5, 2025
 
Genesys Cloud Topics Omni-Channel ...
   
7 2 hours ago by Jan van de Hulsbeek Genesys Cloud - Main
Can I search a phone number in interaction that the time frame more than one month. let say this year
 
Genesys Cloud Topics System Administration
   
0 3 hours ago by George Lau Genesys Cloud - Main
User's session gets timed out every 4-5 minutes even when there is inactivity timer set inside Genesys
 
Genesys Cloud Topics API/Integrations Architecture and Design Implementation Omni-Channel ... Platform Administration System Administration Unsure/Other
   
3 5 hours ago by Mainak Patra Genesys Cloud - Main
Pulling data from 2 different reports show different answer and handle numbers. Is there a SLA when pulling data from Genesys?
 
Genesys Cloud Topics API/Integrations Reporting/Analytics
   
3 5 hours ago by Niel Vicente
Original post by Jason Tran 		Genesys Cloud - Main
Firewall requirements for outbound connections concerns
 
Genesys Cloud Topics Security System Administration Unsure/Other
   
2 5 hours ago by Niel Vicente
Original post by Serhii Shamshurin 		Genesys Cloud - Main
Use "Collect Input" action To Capture Input
 
Genesys Cloud Topics Architecture and Design Implementation SIP/VoIP Telephony
   
1 5 hours ago by Niel Vicente
Original post by Vincent Sabolboro 		Genesys Cloud - Main
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