|
Moving a Management Unit and its agents to a new Business Unit with a different "Start Day of Week"
|
2
|
3 hours ago
by
Augustin Rajapandian James
|
|
|
Activity Plan Setup
|
21
|
6 hours ago
by
Savio Miranda
Original post by
Miguel Morales
|
|
|
Reporting on topic miner topics-phrases-snippets?
|
0
|
8 hours ago
by
Lee Smith
|
|
|
Built an alert that triggers based upon a teams busy status
|
0
|
10 hours ago
by
Conor Twomey
|
|
|
New Feature - Present Dates in WFM to Agents so they can be understood Internationally
|
2
|
13 hours ago
by
Eric Hagaman
|
|
|
Ability to create open shifts for trading
|
5
|
14 hours ago
by
Patti Oaks
|
|
|
Transcript Confidence Filter Setting Change Suggestion
|
0
|
15 hours ago
by
Jose Ruiz
|
|
|
Content search for a specific queue
|
16
|
15 hours ago
by
Adi Goodman
Original post by
Heather Henderson
|
|
|
New Beyond Webinar on WFM Continuous Forecasting
|
0
|
16 hours ago
by
Melissa Talamonti-Clark
|
|
|
Adjusted Required Staff and Performance Metrics in Schedule View
|
72
|
yesterday
by
Belinda Herrera
|
|
|
Running Late Notification
|
4
|
yesterday
by
Laura Callaway
Original post by
Brandi Tifft
|
|
|
Forecasting AHT and Queue Performance View AHT calculations
|
8
|
2 days ago
by
Robert Wakefield-Carl
|
|
|
Genesys Cloud Release Notes | December 2nd 2024
|
0
|
2 days ago
by
Tracy Vickers
|
|
|
Planning group set up help
|
1
|
5 days ago
by
Paul Soulodre
Original post by
Shannon Hellner
|
|
|
Work plan bids - more than 1 week at a time?
|
3
|
5 days ago
by
Paul Wood
Original post by
Max Persson
|
|
|
Activity Plans - relationship between breaks, meals, and meetings
|
7
|
6 days ago
by
Paul Wood
Original post by
Sierra Steiner
|
|
|
*EVENT FINISHED* WEM Beyond Webinar | Alternative Shifts, Work Plan Bids, Activity Plans
|
2
|
7 days ago
by
Cressida Gioiella
Original post by
Tracy Vickers
|
|
|
Alternative Shift (Trade with the System) Shift Trade Walk-Through
|
18
|
7 days ago
by
Paul Wood
|
|
|
Overall Service level in forecast
|
1
|
8 days ago
by
Jay Langsford
Original post by
Amanda Caldwell
|
|
|
Permissions Required for enabling "Content Search" functions for searching interactions?
|
7
|
9 days ago
by
James Starling
|
|
|
Manually adjusting shrinkage in the schedule portion
|
4
|
9 days ago
by
Amanda Caldwell
|
|
|
Advanced Shrinkage issue
|
7
|
9 days ago
by
Belinda Herrera
Original post by
Naresh Bhageloe
|
|
|
Overlapping PTO Requests Notification
|
2
|
9 days ago
by
Jacqueline Turner
|
|
|
Genesys Cloud Release Notes | November 25th 2024
|
0
|
9 days ago
by
Tracy Vickers
|
|
|
Work plan configuration validation errors and warnings
|
1
|
11 days ago
by
Jay Langsford
Original post by
Alexis Baker
|
|
|
Seeking Voter Support for More Strategic Coaching Appointment Tool
|
1
|
13 days ago
by
Paul Turner
Original post by
Andrea Rushfeldt
|
|
|
Adherence, conformance, and shrinkage for agents who do not give notice of an absence
|
4
|
13 days ago
by
Belinda Herrera
Original post by
Aloke Aggarwal
|
|
|
Publishing Scripts
|
2
|
13 days ago
by
Patrick Mahaffay
Original post by
Katie McCormack
|
|
|
Service Goal Template - Greater than 5 Days
|
2
|
14 days ago
by
Daniel Chapdelaine
Original post by
Brahdilleone Dermody
|
|
|
How can we call the work flows from WFM UI in Genesys cloud?
|
14
|
14 days ago
by
Krishna Raghuraman
Original post by
Jarvish Kisanth Singh
|
|
|
Activity Planner - how does it manage SL
|
0
|
14 days ago
by
Chandni Kara
|
|
|
interactions analyzed and answered do not match
|
2
|
14 days ago
by
Heather Henderson
Original post by
Conor Twomey
|
|
|
Schedule Creation failing to create schedules for agents in a work plan rotation
|
0
|
15 days ago
by
Janelle Ostini
|
|
|
Queue Rename
|
2
|
15 days ago
by
Gina Palmer
Original post by
Rodel Manduriao
|
|
|
Setting limit on how far how time off can be requested
|
3
|
15 days ago
by
Gina Palmer
Original post by
Jon Goodman
|
|
|
Sunday schedules are not being published for employees
|
1
|
15 days ago
by
Paul Wood
Original post by
James Yaeger
|
|
|
Genesys Cloud Release Notes | November 18th 2024
|
0
|
16 days ago
by
Tracy Vickers
|
|
|
Can You Create a Flexible Work Plans that Removes Meal Breaks for 6 Hour Shifts?
|
2
|
16 days ago
by
Jay Langsford
Original post by
Nathan Gould
|
|
|
Agent Empathy
|
2
|
17 days ago
by
Adi Goodman
Original post by
Cressida Gioiella
|
|
|
Why don't Quality Assurance Evaluation Form "Name" updates reflect in the pick lists for interaction QA Evaluation Form Selection and Evaluation Form Filters for reporting?
|
2
|
20 days ago
by
James Starling
|
|
|
Change the default language for topics
|
6
|
21 days ago
by
Robert Wakefield-Carl
Original post by
Heather Henderson
|
|
|
Discrepancy in PC3 Dashboard & Intraday answering
|
1
|
22 days ago
by
Robert Wakefield-Carl
Original post by
Leonel Gibin
|
|
|
Work Plan valid but not producing schedules
|
1
|
22 days ago
by
Robert Wakefield-Carl
Original post by
Shelby Cronk
|
|
|
Synchronize Time-off requests among SAP Fiori and Genesys Cloud WEM
|
1
|
22 days ago
by
Robert Wakefield-Carl
Original post by
Fabrizio Tortis
|
|
|
Enhancements to Speech and Text that empower deeper insights and broaden Data Protection
|
1
|
22 days ago
by
Robert Wakefield-Carl
Original post by
Nishita Singh-Hudson
|
|
|
Adherence Report
|
1
|
22 days ago
by
Robert Wakefield-Carl
Original post by
Jairo Sanchez
|
|
|
Forecasting and Scheduling supporting Work Items
|
1
|
22 days ago
by
Robert Wakefield-Carl
Original post by
Martin Bunting
|
|
|
Interaction Recording Audit Trail
|
3
|
22 days ago
by
Ekaterina Kononova
Original post by
Kylee Kasper
|
|
|
Forecast Offered | Not whole number, instead results/calculated shows with DECIMAL numbers
|
1
|
23 days ago
by
Jay Langsford
Original post by
Rodel Manduriao
|
|
|
Genesys Cloud Release Notes | November 11th 2024
|
0
|
23 days ago
by
Tracy Vickers
|
|