|
|
WebRTC Phone Option
|
4
|
18 minutes ago
by
Jeff Lehmann
Original post by
Allison Kuennen
|
|
|
|
Ask Me Anything Event: New Genesys Cloud Analytics Dashboard Interface
Workforce Engagement Management
Reports
|
1
|
4 hours ago
by
Tracy Vickers
Original post by
Matt Lawson
|
|
|
|
Genesys Cloud Release Notes | September 09th 2024
|
0
|
4 hours ago
by
Tracy Vickers
|
|
|
|
Schedule optimization
|
5
|
8 hours ago
by
Paul Wood
Original post by
Cherith Law
|
|
|
|
Time Off Integration with Workforce
|
0
|
2 days ago
by
Christy McDaniel
|
|
|
|
Ad hoc Off Queue Activities
|
2
|
3 days ago
by
Phil Ploeser
|
|
|
|
Setting Time Off Activity Codes to only be 1 hr increments
|
1
|
3 days ago
by
Jay Langsford
Original post by
Gina Palmer
|
|
|
|
Time-Off Request auto-populates for schedules that aren't published?
|
1
|
3 days ago
by
Jay Langsford
Original post by
Ashirbad Meher
|
|
|
|
Scheduling and forecasting for holidays - Open Discussion
|
0
|
3 days ago
by
Robert Wakefield-Carl
|
|
|
|
New Beyond Webinar on Alternative Shift Trades
|
0
|
4 days ago
by
Melissa Talamonti-Clark
|
|
|
|
đź“Łđź“Łđź“Ł Don't miss 2 events happening in September đź“Łđź“Łđź“Ł
|
1
|
5 days ago
by
Tracy Vickers
|
|
|
|
Generic Workplan
|
3
|
6 days ago
by
Shelby Cronk
Original post by
Carla Perez
|
|
|
|
Outbound Calls & callbacks negative impact on adherence
|
3
|
6 days ago
by
Tam Cao
|
|
|
|
Work Plan Bid Questions
|
4
|
6 days ago
by
Paul Wood
Original post by
Aleksandar Narancic
|
|
|
|
Activity Plans Facilitators
|
2
|
7 days ago
by
Paul Wood
Original post by
Mohamed Nasr
|
|
|
|
Shift Trade-Requirement
|
2
|
7 days ago
by
Paul Wood
Original post by
Rajasekhar Reddy Manyam
|
|
|
|
Genesys Cloud Release Notes | September 02nd 2024
|
0
|
7 days ago
by
Tracy Vickers
|
|
|
|
Feature Release: Introducing Interaction Categories
|
19
|
7 days ago
by
Andy Boland
|
|
|
|
Activity Plans - Need an option to select a work team
|
24
|
7 days ago
by
Tom Cook
Original post by
Andrew Doller
|
|
|
|
Deleting Activity Plans?
|
2
|
7 days ago
by
Paul Wood
Original post by
Jacqueline Turner
|
|
|
|
Group Membership
|
3
|
10 days ago
by
Jay Langsford
Original post by
Wynona Cooper
|
|
|
|
Adherence View for workteams in the schedule view
|
8
|
11 days ago
by
Belinda Herrera
Original post by
Amanda Caldwell
|
|
|
|
Out of the Box Sentiment and Empathy
|
1
|
11 days ago
by
Mark Fagus
Original post by
Jessica Planalp
|
|
|
|
Evaluation Dispute
|
1
|
11 days ago
by
Mark Fagus
Original post by
Tonya Keith
|
|
|
|
Discrepancy in PC3 Dashboard & Intraday answering
|
0
|
12 days ago
by
Leonel Gibin
|
|
|
|
Agents not receiving notifications/alerts after changing status.
|
1
|
12 days ago
by
Joseph Behymer
Original post by
Patrick Mahaffay
|
|
|
|
Alert to supervisor for schedule change to an agent?
|
1
|
12 days ago
by
Wayde Masters
Original post by
David Williams
|
|
|
|
Activity plans - unscheduled attendees
|
2
|
12 days ago
by
Wayde Masters
Original post by
Vikki Papesh
|
|
|
|
Up to WHEN can TIME OFFs filed After the Fact
|
1
|
13 days ago
by
Eric Hagaman
Original post by
Michael Lee
|
|
|
|
End Interactions Automatically when Agents Logoff
|
2
|
14 days ago
by
Vikki Papesh
Original post by
Becca Decker
|
|
|
|
Genesys Cloud Release Notes | August 26th 2024
|
0
|
14 days ago
by
Tracy Vickers
|
|
|
|
Count for off queue activity codes by agent
|
0
|
14 days ago
by
Viivi Tiainen
|
|
|
|
Sentiment Counts from Transcripts for an Agent do not Match Sentiment Counts on Agent Performance View
|
3
|
18 days ago
by
Anik Dey
Original post by
Dan Fontaine
|
|
|
|
Service Level Discrepancies
|
3
|
18 days ago
by
Tracy Vickers
Original post by
Andrea Rushfeldt
|
|
|
|
Customized Scheduling
|
1
|
18 days ago
by
Jay Langsford
Original post by
Rajasekhar Reddy Manyam
|
|
|
|
Need More Management Units! Hitting a Roadblock
|
2
|
19 days ago
by
Christopher Johnson
Original post by
Gene Gutierrez
|
|
|
|
Why do we keep getting "The request to get the interaction recording failed." error message randomly?
|
1
|
20 days ago
by
Daniel Ho
Original post by
Gina Foran
|
|
|
|
Transcription Strictness
|
3
|
20 days ago
by
Larissa Casebolt
Original post by
Heather Henderson
|
|
|
|
Genesys Cloud Release Notes | August 19th 2024
|
0
|
21 days ago
by
Tracy Vickers
|
|
|
|
Sentiment Analysis
|
7
|
21 days ago
by
John Ohlund
Original post by
Larissa Casebolt
|
|
|
|
Activity Plans - Documentation
|
1
|
23 days ago
by
Jay Langsford
Original post by
Melissa Callender
|
|
|
|
Can I use Chat and Voice (2 planning group) in the same BU?
|
2
|
25 days ago
by
Tracy Vickers
Original post by
BRENO CANYGGIA FERREIRA MARRECO
|
|
|
|
Change to 'languages' filter in Schedules
|
3
|
25 days ago
by
Tom Cook
|
|
|
|
Alternative Shift (Trade with the System) Shift Trade Walk-Through
|
6
|
26 days ago
by
Jennifer DiCesare
Original post by
Paul Wood
|
|
|
|
Timetable
|
0
|
26 days ago
by
ANA BELEN ALONSO VIDALES
|
|
|
|
Evaluation Average Score Rounding Issue
|
2
|
27 days ago
by
Herrick Mai
Original post by
Brian Jones
|
|
|
|
Answered call data for deleted users
Workforce Engagement Management
Reports
|
1
|
27 days ago
by
Tracy Vickers
Original post by
Linsey Edn
|
|
|
|
Agents view own adherence
|
7
|
28 days ago
by
Belinda Herrera
Original post by
Wendy Dodson
|
|
|
|
Schedule Generation for Headcount Forecasting
|
1
|
28 days ago
by
Tracy Vickers
Original post by
Shelby Cronk
|
|
|
|
Adherence adjustments for activities
|
4
|
28 days ago
by
Belinda Herrera
Original post by
Amanda Caldwell
|
|