Workforce Engagement Management

1 to 50 of 1454 threads (5.5K total posts)
  Thread Subject Replies Last Post Status
Agents Performance
7 2 days ago by Robert Gacula
Agent / Queue Dashboards
4 2 days ago by Robert Gacula
Advanced Shrinkage issue
10 2 days ago by Belinda Herrera
Original post by Naresh Bhageloe
Scheduled Activity Reminders Releases Next Week
0 2 days ago by Belinda Herrera
New Feature: Coaching and Learning - Configurable Activity Codes
0 2 days ago by Paul Turner
New Feature: Coaching with Insights and Optional WFM
0 2 days ago by Paul Turner
Schedule Coaching without WFM
6 2 days ago by Paul Turner
Original post by Dana Rigby
📢 New Feature - Allow Import of Separate Historical Data Files per set of Queues to aid in Forecasting Data Migration 3 3 days ago by Robert Gacula
Original post by Daniel Chapdelaine
Check this post out - Deprecation of the Overview (Evaluation) page
0 3 days ago by Tracy Vickers
Forecasted Requirements are lower than the workload given
4 3 days ago by Jay Langsford
Original post by Javier Ledesma
Policy- Evaluations
1 3 days ago by Ekaterina Kononova
Original post by Sarah Blizzard
As a QA I want to pass over the evaluation results to a coach
0 3 days ago by Ekaterina Kononova
Partial time off bypassing time off limits with 0 hours paid showing
15 4 days ago by Dana Rigby
Original post by Shannon Hellner
How can we call the work flows from WFM UI in Genesys cloud?
28 4 days ago by Lonny Schwartz
Original post by Jarvish Kisanth Singh
Beyond - New Performance Views for Agents Course
0 4 days ago by Melissa Talamonti-Clark
expiration
2 4 days ago by Joseph Behymer
Original post by Yvonne Martinez
Auto-approving time-off requests. If restricted activities are detected (fault)
6 4 days ago by Damaris Scott
Original post by Mike Corley
🚀 AI Scoring: The Future of Quality Management (Limited Availability!) 🚀 0 5 days ago by Chakrit Nimmanant
Extracting Time off Limits
1 5 days ago by Vidas Placiakis
Original post by Jon Goodman
Reporting
0 5 days ago by Yvonne Martinez
Adherance/Conformance Adjustments
0 6 days ago by Robert Gacula
Adherance
0 6 days ago by Robert Gacula
Service levels
0 6 days ago by Robert Gacula
Activity Plans - Recurring Help for Bi Weekly Meetings 4 6 days ago by Jacqueline Turner
Agent Status sum
7 6 days ago by Shannon Hellner
Original post by Jairo Sanchez
Genesys Cloud Release Notes | February 3rd 2025 0 6 days ago by Tracy Vickers
Work around for preference based rostering
6 6 days ago by Paul Wood
Original post by Sonja Maxwell
Dashboard Sharing does not seem to work
2 7 days ago by Robert Niblock
Original post by Julia Steffen
The meaning to use Interactions Handled in Historical Data Import
4 9 days ago by Mamadou DIOP
Cancelled time off requests not auto-updating schedule with new schedule auto-update feature
2 10 days ago by Jennifer DiCesare
RELEASED - Auto-Publishing Approved Time-Off Requests to Published Schedules and Restricting Auto-Approved based on Activity Code(s) Present in Published Schedule
1 10 days ago by Damaris Scott
Beyond - New Voice Survey Course
0 10 days ago by Melissa Talamonti-Clark
Service Goal Template - Greater than 5 Days
3 11 days ago by Brahdilleone Dermody
Activity Plans - Documentation
4 11 days ago by Paul Wood
Original post by Melissa Callender
Errors Importing historical data
3 11 days ago by Vikas Srivastava
Original post by John Vanvalkenburg
Excluding completed evaluations from the overall evaluation score
3 11 days ago by Herrick Mai
Original post by Heather Henderson
Forecast Service Level
1 11 days ago by Christopher Johnson
Original post by Jairo Sanchez
Genesys Cloud Release Notes | January 27th 2025
0 12 days ago by Tracy Vickers
Conformance Question - Calculations 3 13 days ago by Shannon Hellner
Original post by Amber Krueger
đź“Łđź“ŁNew Feature: Find the screen recordings with ease!đź“Łđź“Ł
2 14 days ago by Vaun McCarthy
Original post by Nishita Singh-Hudson
How can evaluations be emailed to a user from within the system?
1 14 days ago by Robert Wakefield-Carl
Original post by Kianna Thompson
What are the steps of auditing new phrases to determine if strictness levels need to be modified?
1 14 days ago by Robert Wakefield-Carl
Original post by Kianna Thompson
FORECAST y Pl GROUP
1 14 days ago by Robert Wakefield-Carl
Original post by ANA BELEN ALONSO VIDALES
Activity code report
1 14 days ago by Robert Wakefield-Carl
Original post by Linsey Edn
Demand Profiles for Special Days
1 14 days ago by Robert Wakefield-Carl
Original post by Wayde Masters
Agent self-scheduling without WFM 3 17 days ago by Eric Hagaman
Original post by Gene Gutierrez
Activity Plan Scheduling
2 17 days ago by Dana Rigby
Recording Policy - Screens but no audio
2 18 days ago by Emily Kammerer
Can Evaluation Expiration Timeframe be Updated?
2 18 days ago by Kianna Thompson
How long does an evaluation stay in the Completed Evaluations section, under the Quality Evaluator tab?
2 18 days ago by Kianna Thompson