Genesys Cloud - Main

1 to 50 of 10451 threads (43.8K total posts)
  Thread Subject Replies Last Post Status
Report on amount of Emails that has yet to be completed for a particular day 5 an hour ago by Dewald Smit
Original post by Tony Nguyen
Assistance in setting up an inbound call flow.
0 9 hours ago by Saravana Kumar
Inbound auto-generated email handling 2 19 hours ago by Robert Wakefield-Carl
Original post by Corey Lanier
Call Simulator - deceiving results
2 21 hours ago by Tatjana Knezevic
Issue with Skills / Language / Priority being dropped using the Transfer to ACD while using Bot Flows 4 yesterday by Jonathan LeBlanc
formatDate() error in spanish
2 yesterday by Francisco Ruiz Pastor
Having a Call flow directly post to a 3rd party API 1 yesterday by Melissa Bailey
Original post by Nathan McKay
WhatsApp Group Conversations 1 yesterday by Jason Kleitz
Original post by Russell Price
ACD Inbound Call alerted a agent that was "off queue" the whole day
1 yesterday by Jason Kleitz
Original post by Jason Tran
Error/warning message sin Event Viewer in Outbound
1 yesterday by Jason Kleitz
Original post by Naga Praneeth Mandali
Cold transfer error - intermittent
1 yesterday by Jason Kleitz
Original post by Janet Perkins
Voice Sensitivity Issues for Voice Bots
3 yesterday by Frank Remski
Original post by Shawn Smith
Web Messaging/SMS Image Options for Salesforce
1 yesterday by Cameron Tomlin
Original post by Brooke Lace
Consult Transfers
2 yesterday by Jason Kleitz
Original post by Aaron Montanari
Genesys Tempo App
2 yesterday by Brian Dupuis
Original post by Chris Diaper
Teams call transfers not working 4 yesterday by Jared McDuff
Crowdstrike Issue 2 yesterday by Paul Simpson
Users are not able to answer the calls
23 yesterday by Andrew Lagarde
Original post by Datta Rajdeep
Agent status is going to Off Queue automatically when he is on the call. 4 yesterday by Judith Jimenez
Original post by Naga Praneeth Mandali
Priority allocation in a blended environment between inbound call queues and outbound campaigns in Preview mode
3 yesterday by Prakash Talapaneni
Original post by Oscar Gallone
Added In-queue to a "Transfer to ACD" after the change, Interaction reports are showing the In-queue flow on all Interactions 1 2 days ago by Tatjana Knezevic
Original post by Qan T
Optimizer issues with knowledge base pointed to Knowledge App.
2 2 days ago by James Rice
Schedule callback by Voice Bot 6 2 days ago by Jim Crespino
Original post by Robert Herms
Mass on boarding solutions out there
8 2 days ago by Mark Pierson
Original post by Clayton Curtis
ZenDesk Integration 5 2 days ago by William Goslin
Contact List Call Order
3 2 days ago by Robert Wakefield-Carl
Original post by Daniel White
GCBA - will it not work if running on an older version? 8 2 days ago by Paul Simpson
Original post by Kellyn DuBois
ICYMI: Interaction Recording & Data Management on Genesys Cloud Workshop
0 2 days ago by Antwuan Rencher
Upcoming Agent UI Update - Multi-contextual Panels 55 2 days ago by Bob Hall
Original post by Ricky Phung
Upcoming Agent UI Changes - Email parking
14 2 days ago by Atsushi Hirano
Architect Flows: Unable to renumber identifiers 3 2 days ago by Melissa Bailey
Original post by Dianne Gabriel
GenesysCloud Scripting dateToMilliseconds function locale problem
5 2 days ago by David Fradejas Tomás
Display day name in communication to customer
4 2 days ago by Paul Simpson
Original post by Isabella Clutterham
Disable "Disconnect" button in agent interface 2 2 days ago by Dianne Gabriel
Offline evaluations
2 2 days ago by Melinda van den Heever
Numbers being marked as uncallable incorrectly
1 2 days ago by Samuel Jillard
Original post by Jeff Humphreys
Genesys cloud SSO integration with Azure AD
1 2 days ago by Samuel Jillard
Original post by Asim Shakeel
Screen pop placement.
1 2 days ago by Samuel Jillard
Original post by Simon Noel
Bulk Importing Articles with Formatting and Media in Knowledge Workbench
1 2 days ago by Samuel Jillard
Original post by Ramsha Shaikh
WhatsApp Outbound on behalf of a queue 2 2 days ago by Diego Pascual
Different information for a interaction when using conversation or job 7 2 days ago by Hans-Gerd Sandhagen
Original post by Lionel Florence
Update data table through Call flow using callers input (DTMF) 3 2 days ago by Erik Hanssens
Original post by Tharindu Perera
Script Button
1 2 days ago by Anton Vroon
Original post by Caitlyn Petrousek
Reporting Participant Data 6 3 days ago by Anton Vroon
Original post by Victor Soares
Does Edge Device support data and voice or only voice connectivity
2 3 days ago by Tami Yuill
Remove segments from customer journey 2 3 days ago by Tony Nguyen
Genesys reporting
6 3 days ago by Chris Diaper
Call recording and Genesys DIDs
4 3 days ago by Janet Perkins
Agent gets notification that they are "not been answering calls and either to go off queue or stay on" despite not getting any calls during that time. 7 3 days ago by Tracie Wood
Original post by Jason Tran
Interactions Recordings Report
3 3 days ago by Sarah Newell
Original post by Saravanan D