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Activity Plan Setup
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18
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11 hours ago
by
Paul Wood
Original post by
Miguel Morales
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Alternative Shift (Trade with the System) Shift Trade Walk-Through
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12
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13 hours ago
by
Paul Wood
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Topic Trend View does not display topics for digital media
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3
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14 hours ago
by
Adi Goodman
Original post by
Larissa Casebolt
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Campaigns
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1
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yesterday
by
Gina Palmer
Original post by
Laura Callaway
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Upcoming Changes to Development and Feedback Learning types
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1
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yesterday
by
Tracy Vickers
Original post by
Paul Turner
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Enhance your agent and supervisor experience with a streamlined interface
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2
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yesterday
by
Tracy Vickers
Original post by
Nishita Singh-Hudson
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Feature Release: Workforce Management Notification Topics available for Process Automation
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1
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yesterday
by
Tracy Vickers
Original post by
Eric Hagaman
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Updated Work Plan Agents table UI
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1
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yesterday
by
Tracy Vickers
Original post by
Paul Wood
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AI Translation (New Feature Interest)
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1
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yesterday
by
Tracy Vickers
Original post by
Robert Beasley
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Insights Error at Agent Level
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0
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2 days ago
by
Shelby Cronk
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Adding the same phrase to multiple topics
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4
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2 days ago
by
Adi Goodman
Original post by
Shelby Cronk
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How do you plan your dayoff according to the workload?
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0
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2 days ago
by
Petek Caranzi
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Looking for Feedback on Injixo
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0
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2 days ago
by
Andrea Rushfeldt
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Acoustic Information
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0
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3 days ago
by
Shelby Cronk
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Feature Release: BU/MU/Work Team/Time Zone Selectors and Admin Page Look and Feel updates
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0
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3 days ago
by
Eric Hagaman
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Genesys Cloud Release Notes | October 07th 2024
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0
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3 days ago
by
Tracy Vickers
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Sensitive Data Masking for Voice Transcripts in German, Swiss German, Dutch, Portuguese and Spanish
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0
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4 days ago
by
Adi Goodman
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Quality Management - Beyond
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2
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6 days ago
by
Melissa Talamonti-Clark
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Optional Day in Work Plan always the same day for agents
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2
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6 days ago
by
Heather Henderson
Original post by
Amanda Joas
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Big, Bad Bot Bash is BAAAAACKKK!!
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1
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6 days ago
by
Tracy Vickers
Original post by
Nicole Milliken
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Performance Metrics in Schedule View and Intraday Monitoring
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1
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6 days ago
by
Tracy Vickers
Original post by
Belinda Herrera
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|
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New Beyond Webinar on Work Plan Bids
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2
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7 days ago
by
Paul Wood
Original post by
Melissa Talamonti-Clark
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|
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New Contest - Show off your bot, tell a story, win trivia!
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1
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8 days ago
by
Nicole Milliken
Original post by
Matt Lawson
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Utilization Settings integration into Forecasts
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1
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10 days ago
by
Jay Langsford
Original post by
Ashirbad Meher
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Generation Error: "There is no available work starting 10/1/2024"
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20
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10 days ago
by
Eric Hagaman
Original post by
Garrett Gardner
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Not reciving time off requests to inbox
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2
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10 days ago
by
Damaris Scott
Original post by
Bruce Dunn
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Genesys Cloud Release Notes | September 30th 2024
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0
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10 days ago
by
Tracy Vickers
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Activity plan description
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3
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10 days ago
by
Paul Wood
Original post by
Tero Sillankorva
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Activity Plans
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6
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14 days ago
by
Stephanie Brady
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Alerts are triggering when we are not in an Alert status
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4
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14 days ago
by
Nikhil Ponnam
Original post by
Conor Twomey
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New Genesys Cloud Q&A Show is here!
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0
|
15 days ago
by
Nicole Milliken
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|
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Activity Plans - Scheduling over Off Queue work
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0
|
15 days ago
by
Paul Wood
|
|
|
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Activity plans - unscheduled attendees
|
4
|
15 days ago
by
Eric Hagaman
Original post by
Vikki Papesh
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|
|
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Time-Off Synchronization on Business Unit - Scheduling configuration
|
2
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16 days ago
by
Heather Henderson
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|
|
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Sentiment Feedback Limits
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3
|
17 days ago
by
Mark Fagus
Original post by
Shelby Cronk
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|
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Activity Overview Tab Edit/Rearrange data
|
1
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17 days ago
by
Robert Wakefield-Carl
Original post by
Melissa Callender
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Native attendance tracking
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1
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17 days ago
by
Robert Wakefield-Carl
Original post by
Gene Gutierrez
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Schedule Optimization
|
1
|
17 days ago
by
Robert Wakefield-Carl
Original post by
Abhinav Kamrushi
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|
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Queues to be activated only when needed
|
1
|
17 days ago
by
Robert Wakefield-Carl
Original post by
Debora Gomes
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Elapsed Time Between Answer and Begin Call
|
2
|
18 days ago
by
Anna Jhane Mulinyawe
Original post by
Anna Jhane Mulinyawe
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|
|
|
Agent Availabilities for Scheduling
|
1
|
18 days ago
by
Robert Wakefield-Carl
Original post by
Jamie O'Brien
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|
|
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Changing the reply-to for emailed reports
|
1
|
18 days ago
by
Robert Wakefield-Carl
Original post by
Aaron Buckley
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|
|
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Mark selected source days as do not use when building a normal forecast
|
1
|
18 days ago
by
Robert Wakefield-Carl
Original post by
Conor Twomey
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HD file import
|
1
|
18 days ago
by
Robert Wakefield-Carl
Original post by
Debora Gomes
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|
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Queue Depth Reporting and/or Alerts
|
1
|
18 days ago
by
Robert Wakefield-Carl
Original post by
Lachlan Gordon
|
|
|
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Start/End time Interval - Intraday Monitoring
|
1
|
18 days ago
by
Robert Wakefield-Carl
Original post by
Tam Cao
|
|
|
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WFM on GC when ACD is 3rd Party
|
1
|
18 days ago
by
Robert Wakefield-Carl
Original post by
Neil MacColl
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|
|
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Timetable
|
1
|
18 days ago
by
Robert Wakefield-Carl
Original post by
ANA BELEN ALONSO VIDALES
|
|
|
|
Count for off queue activity codes by agent
|
1
|
18 days ago
by
Robert Wakefield-Carl
Original post by
Viivi Tiainen
|
|
|
|
Alerts via Email/SMS
|
1
|
18 days ago
by
Robert Wakefield-Carl
Original post by
Andrea Rushfeldt
|
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