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Genesys Communicate App
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3
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15 minutes ago
by
Will Bellerby
Original post by
Richard Craig
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Salesforce Knowledge Connect not syncing
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10
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29 minutes ago
by
Brian Jones
Original post by
Mic Billingsley
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Client Application Integration
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0
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an hour ago
by
Angelica Howard
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Add a Canned Response via Scripts
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0
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an hour ago
by
Peter Douglas
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Campaign Schedule Management / Duplication
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1
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an hour ago
by
Robert Wakefield-Carl
Original post by
Jason Mock
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Manager/Supervisor sees Restricted status on their agent every morning when they login.
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2
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an hour ago
by
Robert Wakefield-Carl
Original post by
Nino Luis De Jesus
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Genesys Agent Assist - Summary Timeout Observation
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2
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2 hours ago
by
Robert Wakefield-Carl
Original post by
Ramsha Shaikh
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SLA Tracking of Vendor Reps and In House Reps
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0
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2 hours ago
by
suyog gupta
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Digital Interaction Spell Check
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15
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2 hours ago
by
Robert Wakefield-Carl
Original post by
Emily Kammerer
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Agents Are Receiving Calls While On Break
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2
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4 hours ago
by
Jason Kleitz
Original post by
John Gilligan
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Remove 'ANI', 'REMOTE', 'PROVIDER', 'MOS', 'SIP CALL ID', 'AGENT ASSIST', 'HAS FAX' From Interaction Filter
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0
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4 hours ago
by
Roshan Narkhede
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Remove 'Surveys' and 'Outbound' and 'Journey' and 'Flows' and 'External Contact' from Filters
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0
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4 hours ago
by
Roshan Narkhede
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Transferring Web Messages... How to?
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0
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4 hours ago
by
Emmitt McCurdy
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Request for Information/Feedback on AI Connect for Google
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15
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4 hours ago
by
ATUL ARYA
Original post by
Ramsha Shaikh
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contact list with Arabic and English values
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1
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5 hours ago
by
Samuel Jillard
Original post by
Anu Joseph
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Web Messenger - Clear conversation/History
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2
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5 hours ago
by
Samuel Jillard
Original post by
Rui Tomás
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Parking interactions issue
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1
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8 hours ago
by
Samuel Jillard
Original post by
Kathryn Haines
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Is it possible to automatically start an application when login in the Genesys Cloud Desktop?
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3
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9 hours ago
by
Cameron Tomlin
Original post by
Vaibhav Shukla
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Action after passing the attempt control
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3
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12 hours ago
by
Hermina Cosic
Original post by
Juan Carlos Fernandez
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Avg ACW Handled and Avg Hold Handled definitions and calculations
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2
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13 hours ago
by
Ekaterina Kononova
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Total time in the queue for inQueue message flow
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4
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14 hours ago
by
Tibin Thomas
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Architect - 400 Bad Request
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6
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2 days ago
by
Jasper Donovan
Original post by
Thiago Mendonca
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Caller's Name to be display on agent page
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9
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2 days ago
by
Shakti Joshi
Original post by
Nurul Husain
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Jason's September 2024 Release Recap
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1
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3 days ago
by
Jason Kleitz
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Script Button required option, and potentially other various Script options to have more functionality
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1
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3 days ago
by
Robert Wakefield-Carl
Original post by
Luke Murphy
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Permissions to view all statuses
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4
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3 days ago
by
Nino Luis De Jesus
Original post by
Aaron Buckley
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Screen/Audio Recording issue
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4
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3 days ago
by
suyog gupta
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Agent Email Address
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3
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3 days ago
by
Robert Wakefield-Carl
Original post by
Jairo Sanchez
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Search Multiple calls at one time for Phrases
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2
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3 days ago
by
Julie Kleedorfer
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Content Search Lookback for Words and Phrases Extended to 60 Days
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2
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3 days ago
by
Phil Koch
Original post by
Anik Dey
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Response to the EU AI Act
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1
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3 days ago
by
Cameron Tomlin
Original post by
Kris Charles
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Need to Initate conference using a cusom button in agent script
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3
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3 days ago
by
Jarvish Kisanth Singh
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/api/v2/telephony/providers/edges/phones Create a new Phone - Default For User
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1
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3 days ago
by
Cameron Tomlin
Original post by
Dietrich Van Horn
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What is the limit of users who can consult the same Performance Dashboards?
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1
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3 days ago
by
Cameron Tomlin
Original post by
Fabian Andres Mora
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check routing schedule on inqueue call flow
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1
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3 days ago
by
Cameron Tomlin
Original post by
Karel Van de Velde
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Dashboard for tracking active interactions in ACW
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1
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3 days ago
by
Cameron Tomlin
Original post by
John Banick
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PII Masking for only Scheduled Callbacks Performance View
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1
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3 days ago
by
Cameron Tomlin
Original post by
Mike Korolishin
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Dashboards Dark Mode
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2
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3 days ago
by
Savino Ricci
Original post by
Cody Herr
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Provisioning of Polycom VVX501
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4
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3 days ago
by
Robert Herms
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About Input items for data actions
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2
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3 days ago
by
Katsuya Yamasaki
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Debugging Inbound Call Flow not working
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20
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4 days ago
by
Robert Wakefield-Carl
Original post by
Kavita Kirdkude
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Fax redial
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4
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4 days ago
by
Robert Wakefield-Carl
Original post by
Cathy Reed
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Genesys Cloud CX Release Notes - October 03, 2024
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1
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4 days ago
by
Jason Kleitz
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Check for available agents with Language skills for In-Queue Call with option for customer to continue waiting
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5
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4 days ago
by
Robert Wakefield-Carl
Original post by
Catherine Bergeron
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Agent Grouping - Please take our survey to help us learn more about how you group agents for performance monitoring
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5
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4 days ago
by
Laurie Nelson
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Big Bot Bash Wants YOUR submissions!
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0
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4 days ago
by
Nicole Milliken
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Agent Status Changing without prompting
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9
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4 days ago
by
Samuel Jillard
Original post by
Barbara Lawson
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Copilot
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7
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4 days ago
by
Martin Bunting
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Web Messenger Content Search Results Duplication
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3
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4 days ago
by
Heather Henderson
Original post by
Abiramraj Selvaratnam
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Email SLA for open hours only
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2
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4 days ago
by
Samuel Jillard
Original post by
Clayton Curtis
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