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Historical adherence output changes
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6
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2 hours ago
by
Dhanalakshmi Vasudevan
Original post by
Andrew Smith
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Agents Availability
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3
|
5 hours ago
by
Vaun McCarthy
Original post by
Jijesh Kt
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|
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Capacity planning
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6
|
8 hours ago
by
Christopher Johnson
Original post by
Shirley Harbers
|
|
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Work Plan Bid
|
4
|
9 hours ago
by
Candace Hutchison
|
|
|
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#WEMay – Genesys WEM Mythbusters: Quality Assurance & Compliance 🔍
Workforce Engagement Management
WEMay
|
0
|
10 hours ago
by
Tracy Vickers
|
|
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|
Genesys Cloud Release Notes | May 12th 2025
|
0
|
11 hours ago
by
Tracy Vickers
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|
|
|
Best Method forecasting
|
8
|
13 hours ago
by
Shirley Harbers
Original post by
Mike Corley
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|
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Unable to remove/delete activities from Workplan
|
9
|
14 hours ago
by
Paul Wood
Original post by
Brad Goff
|
|
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UI Enhancements Coming to Genesys Cloud WEM
|
2
|
3 days ago
by
Kylee Kasper
Original post by
Dilip Karthik
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|
|
|
Remove agent from receiving callbacks
|
6
|
3 days ago
by
Robert Gacula
Original post by
Rob Luckett
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|
|
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Work Plan Bid
|
6
|
3 days ago
by
Robert Gacula
Original post by
Candace Hutchison
|
|
|
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Upcoming Accessibility Enhancements to the User Interface Activity - Schedule Screens
|
7
|
3 days ago
by
Robert Gacula
Original post by
Eric Hagaman
|
|
|
|
Coaching tool
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2
|
3 days ago
by
Robert Gacula
|
|
|
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Distinguish agents in transcript export
|
4
|
3 days ago
by
Ekaterina Kononova
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|
|
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#WEMay | Start Your WEM Journey in Genesys Cloud – Free Training for New Users! 🌟
Workforce Engagement Management
WEMay
|
0
|
3 days ago
by
Tracy Vickers
|
|
|
|
Early morning staffing options
|
5
|
4 days ago
by
Gina Palmer
Original post by
Linsey Edn
|
|
|
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#WEMay | From Classic Desk Phones to AI: My 40-Year Journey Through Contact Center Evolution
Workforce Engagement Management
WEMay
|
0
|
4 days ago
by
Tracy Vickers
|
|
|
|
Activity Plans Detailed Results
|
1
|
4 days ago
by
Paul Wood
Original post by
Jacqueline Turner
|
|
|
|
Changing to Log Off Lunch
|
13
|
5 days ago
by
Stacey Sanchez
Original post by
Gina Palmer
|
|
|
|
Time-Off Request Submission Range
|
4
|
5 days ago
by
Damaris Scott
Original post by
Nithin Shetty
|
|
|
|
#WEMay | 📢 Final Reminder: Don’t Miss "The Right Smile Webinar | STA + AI for Supervisors"!
|
1
|
5 days ago
by
Tracy Vickers
|
|
|
|
#WEMay | Supervisor CoPilot Demo on New Q&A Show Episode!
|
2
|
5 days ago
by
Tracy Vickers
Original post by
Nicole Milliken
|
|
|
|
Extended Voice Transcription Services (EVTS): Transcription Engine Update
|
0
|
6 days ago
by
Jose Ruiz
|
|
|
|
#WEMay | Q1 Feature Launches
|
2
|
6 days ago
by
Robert Gacula
Original post by
Lindsey Bonanni
|
|
|
|
Forecasting Screen UI Question
|
1
|
7 days ago
by
Daniel Chapdelaine
Original post by
Jacqueline Turner
|
|
|
|
Genesys Cloud Release Notes | May 5th 2025
|
0
|
7 days ago
by
Tracy Vickers
|
|
|
|
Conditional Group Routing impacting FTE differentials
|
4
|
9 days ago
by
Vaun McCarthy
Original post by
Felicity Martin-Murray
|
|
|
|
Remove the Ability to see where an agent compares to others
|
4
|
10 days ago
by
Jacqueline Turner
Original post by
Julie Kleedorfer
|
|
|
|
Forecast Grid Export
|
5
|
10 days ago
by
Daniel Chapdelaine
Original post by
Heather Higginbotham
|
|
|
|
#WEMay | 🎉 Fun Facts About Genesys Workforce Engagement Management! 🎉
|
0
|
10 days ago
by
Tracy Vickers
|
|
|
|
Schedule variability / Randomess
|
2
|
10 days ago
by
Viivi Tiainen
|
|
|
|
Work Plan Assignment
|
2
|
11 days ago
by
Heather Henderson
Original post by
Dagmar Dollard
|
|
|
|
What if? SL changes
|
2
|
12 days ago
by
Gina Palmer
|
|
|
|
Measuring Occupancy
|
1
|
12 days ago
by
Anton Vroon
Original post by
Mike Price
|
|
|
|
Utilization configuration
Workforce Engagement Management
Routing
|
1
|
12 days ago
by
Tracy Vickers
Original post by
Jairo Sanchez
|
|
|
|
Your Feedback on WFM notification recipients
|
3
|
13 days ago
by
Gene Gutierrez
Original post by
Eric Hagaman
|
|
|
|
Upcoming Accessibility Enhancements to the User Interface Genesys Cloud WFM Administrative Screens
|
0
|
13 days ago
by
Eric Hagaman
|
|
|
|
🎉 WEMay is nearly here! 🎉
|
0
|
13 days ago
by
Tracy Vickers
|
|
|
|
Updated Genesys Beyond Modules Now Available in Genesys Cloud
|
0
|
14 days ago
by
Paul Turner
|
|
|
|
Scheduled Activity Reminders Releases Next Week
|
35
|
14 days ago
by
Steve Bugo
Original post by
Belinda Herrera
|
|
|
|
Genesys Cloud Release Notes | April 28th 2025
|
0
|
14 days ago
by
Tracy Vickers
|
|
|
|
Coaching Sessions - status updates
|
2
|
17 days ago
by
Paul Turner
Original post by
Adam Strang
|
|
|
|
Scheduleing meetings, coaching's while using the Genesys Scheduler tool
|
1
|
17 days ago
by
Paul Turner
Original post by
Robert Gacula
|
|
|
|
WFM Forecasts API custom time range other than a week
|
1
|
17 days ago
by
Jason Kleitz
Original post by
Mateusz Janowicz
|
|
|
|
Forecast Offered | Not whole number, instead results/calculated shows with DECIMAL numbers
|
5
|
17 days ago
by
Jay Langsford
Original post by
Rodel Manduriao
|
|
|
|
Issues with historical attendance (schedule data)
|
5
|
17 days ago
by
Damaris Scott
Original post by
Gene Gutierrez
|
|
|
|
We want your feedback on Coaching & Learning in Genesys Cloud!
|
13
|
19 days ago
by
Paul Turner
|
|
|
|
Calibration Screens
|
11
|
19 days ago
by
Ekaterina Kononova
Original post by
Cressida Gioiella
|
|
|
|
Activity plans - unscheduled attendees
|
6
|
20 days ago
by
Paul Wood
Original post by
Vikki Papesh
|
|
|
|
Reporting On Voice Survey's
|
0
|
20 days ago
by
Katie McCormack
|
|