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WhatsApp - Platform - Telephone number is adding PLUS sign as a prefix
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1
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2 minutes ago
by
Jason Kleitz
Original post by
Pattabiraman Ramamoorthy
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Tell me your favorite new Genesys Cloud feature from this year. You may win a prize!
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46
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3 minutes ago
by
John Ziarkowski
Original post by
Jason Kleitz
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Genesys Cloud CX Release Notes - December 02, 2024
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1
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13 minutes ago
by
Jason Kleitz
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AI experience tokens || Moving from individual GC AI products to AI experience tokens
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1
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37 minutes ago
by
Jason Kleitz
Original post by
Garima Balodi
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Virtual Agent Questions
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2
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an hour ago
by
Martin Bunting
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Temporary Roll Back of Inactivity Timeout Improvements
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8
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an hour ago
by
Vincent Sabolboro
Original post by
Becky Powell
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Display values obtained from a data table in a script
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1
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an hour ago
by
Muhammad Zubair Awan
Original post by
Matsumoto Shun
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GC SMS messages blocking of pictures
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0
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2 hours ago
by
Shalom Benzaquen
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What happened to the Genesys Community landing page with all the Topics links?
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0
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2 hours ago
by
Jean Lam
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Inbound SMS interaction shows 1 hour long but the agent interaction is only 5 minutes?
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0
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2 hours ago
by
Jean Lam
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Operating Schedule becoming active 30 minutes before the schedule time.
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4
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2 hours ago
by
Burton Schilling
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Chat history got cleared after a few minutes into the interaction
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1
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2 hours ago
by
Karine Alves
Original post by
Aakanksha Goyal
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Reason to deactivate queues before logging off?
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2
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3 hours ago
by
Robert Wakefield-Carl
Original post by
Mike McCleery
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Microsoft Teams Integration in Genesys Cloud
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0
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4 hours ago
by
Tonya Keith
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Copy messaging interaction transcript
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3
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5 hours ago
by
Karthik Ageer
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Set Post-Flow
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3
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5 hours ago
by
Robert Wakefield-Carl
Original post by
Neo Molao
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how to extract first name or last name for a slot in messaging interaction
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1
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5 hours ago
by
Robert Wakefield-Carl
Original post by
Karthik Ageer
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Messaging transcripts retention period in Genesys.
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1
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5 hours ago
by
Robert Wakefield-Carl
Original post by
Karthik Ageer
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Reporting on Conditional Group Routing
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0
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6 hours ago
by
Dawn Zielinski
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Dynamically Update Web Messaging Bot Username in Architect Message Flow
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7
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8 hours ago
by
Balaji Balakrishnan
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Policy incorrectly assigning agent on transfers?
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3
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13 hours ago
by
Mark Fagus
Original post by
Lee Smith
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External tags for outbound calls
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1
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13 hours ago
by
Muhammad Zubair Awan
Original post by
Jesica Poliszczuk
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IVR Language Overrides Co-Pilot Language
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16
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20 hours ago
by
Leor Grebler
Original post by
Jim Mayer
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Jason's November 2024 Release Recap
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1
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22 hours ago
by
Jason Kleitz
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Agent CoPilot - Reporting?
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2
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22 hours ago
by
Kevin Chen
Original post by
Rob Eckert
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agent copilot bilingual setup
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2
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22 hours ago
by
Kevin Chen
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Audit Retention Policy update - 1 Year max
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4
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23 hours ago
by
Chris Fischer
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Customer First Callback Impacts on EWT
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24
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yesterday
by
Anton Vroon
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Articles with Content Search enabled
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12
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yesterday
by
Martin Bunting
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Error- Something went wrong
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2
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yesterday
by
Martin Bunting
Original post by
Roshan Narkhede
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Division Missing From WorkTeam Drop Down
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3
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yesterday
by
Samuel Jillard
Original post by
richard craig
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Threading timeline behaviour in Messaging
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1
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yesterday
by
Samuel Jillard
Original post by
Karthik Ageer
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Defaulting an organisation code for the Genesys cloud application
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3
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yesterday
by
Bert Barrez
Original post by
Andrew Casey
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Best practices with 4-eye-principle on e-mail interactions
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3
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yesterday
by
Monika Gruber
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Skills Based Routing
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2
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yesterday
by
Christoph Domaschke
Original post by
John Francis
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Assistance Needed with "Ask for Slot" Action
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5
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yesterday
by
Phaneendra Avatapalli
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Duplication of Dashboards
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Christopher Syrett
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Need Report for Voice and screen Recordings
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Chakrapani Poludasu
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Insights/ Experiences on Genesys Agent Copilot
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2
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yesterday
by
Robert Wakefield-Carl
Original post by
Ramsha Shaikh
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Workforce Management Query
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3
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yesterday
by
Robert Wakefield-Carl
Original post by
richard craig
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Agent Copilot options not showing up
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3
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yesterday
by
Blair Hansford
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Can we have a Date Picker in Digital/ Bot Flow for storing Date of Birth, etc?
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3
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2 days ago
by
Khurshid Ali
Original post by
Khurshid Ali
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Jason's End-of-Year Challenge is now LIVE in Trivia Tower!
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1
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2 days ago
by
Jason Kleitz
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Agent not receiving Inbound calls
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6
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2 days ago
by
Mike McCleery
Original post by
Aparna Peri
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Alerting - Max wait time in queue
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1
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2 days ago
by
Samuel Jillard
Original post by
Sylvain Briere
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Divisions no longer sorted alphabetically
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4
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2 days ago
by
Connie Thomas
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Co-pilot, Virtual Agents, and Voice Transcription with CX2-Digital - Alternatives to WEM?
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5
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2 days ago
by
Orhun Sahin
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Architect data tables - refreshing while in the flow
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8
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2 days ago
by
Rob Bennett
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Quality Actions missing from Audit Viewer
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3
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2 days ago
by
Cameron Tomlin
Original post by
Ekaterina Kononova
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Solution for Sending Notification to Supervisor When Logged-in Agent Count Exceeds 10 Using Trigger and Workflow
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1
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2 days ago
by
Cameron Tomlin
Original post by
Anu Joseph
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