Genesys Cloud - Main

1 to 50 of 11537 threads (49.5K total posts)
  Thread Subject Replies Last Post Status
CX Cloud from Genesy and Salesforce - real time transcriptions from Genesys not displayed in Salesforce
 
Genesys Cloud Topics API/Integrations
8 an hour ago by Maxim Tsvetov
Original post by Thomas Repking
Contest - When will we hit 6k members?
 
Genesys Cloud Topics Unsure/Other
44 4 hours ago by Matt Lawson
Configuring Telephony at New Facilities in LATAM 2 4 hours ago by Eric Callagher
Wireless & Desk Phones
 
Genesys Cloud Topics Telephony
1 5 hours ago by Cameron Tomlin
Original post by Tim Seneca
Canned response UI change broke passing HTML as substitutions
 
Genesys Cloud Topics Architecture and Design
2 7 hours ago by Brady Speed
Trigger for Agent Email Disconnection 1 8 hours ago by Robert Wakefield-Carl
Original post by Balaji Balakrishnan
We Need Your Feedback: Help Shape the Future of Architect Navigation! 0 8 hours ago by Amelie Wisniak
Genesys WebRTC for Agents getting loggedout abruptly
 
Genesys Cloud Topics Omni-Channel ...
1 8 hours ago by Cameron Tomlin
Original post by Sanket Wetkar
Facebook Integration
 
Genesys Cloud Topics Digital Channels
2 9 hours ago by Chris Diaper
Announcement: Upcoming changes to AI Experience bundle and Speech and Text Analytics 14 9 hours ago by Anik Dey
Vote in the Favorite Feature '24 Poll, Win a Prize!
 
Genesys Cloud Topics Community Videos ...
7 9 hours ago by Matt Lawson
Original post by Jason Kleitz
Skill Based Routing 2 10 hours ago by John Francis
Excessive lag time on API call and agent data 3 10 hours ago by Ryan Legner
Original post by Shannon Hellner
Unable to Capture Slot Result if Using Dynamic List Slot Type 1 11 hours ago by Cameron Tomlin
Original post by James Foster
Initiating call from Agent Desktop gets disconnected immediately 5 13 hours ago by Kavita Kirdkude
Voicemail Notification to Group Email Address
 
Archive PureCloud Email Voice Mail Genesys Cloud Groups Genesys Cloud Topics Telephony Unsure/Other
6 14 hours ago by Robert Herms
Which device did an agent use?
 
Genesys Cloud Quality management Genesys Cloud CX Technical Account Managers API/Integration Genesys Cloud Topics API/Integrations Quality Management Reporting/Analytics
6 15 hours ago by Ekaterina Kononova
Data table update from Slot inputs 1 16 hours ago by Savino Ricci
Original post by Debashis Bhakta
Outbound Routes & Inbound Calls
 
Genesys Cloud Topics SIP/VoIP Telephony
10 16 hours ago by Adrian Rodriguez
Converting ISO8601 format time to integer seconds 3 17 hours ago by Nathan Tossens
Original post by Matsumoto Shun
Deactivation of AMD for User Groups calls using remote numbers
 
Genesys Cloud Topics Telephony
7 18 hours ago by Anush Shetty
Original post by Robert Herms
Get export of permissions
 
Genesys Cloud Topics Platform Administration
5 19 hours ago by Robert Wakefield-Carl
Original post by Timo Schloegel
How to handle not answered customer-first callback?
 
Genesys Cloud Topics Architecture and Design
4 19 hours ago by Robert Wakefield-Carl
Original post by Irina Milstein
Limitation: Merging Identified Contacts with CSV Imported Contacts in External Contacts Bulk Import
 
Genesys Cloud Topics Roadmap/New Features
5 yesterday by Bernard Soh
Original post by Fatemeh Toyserkani
Queue Visibility
 
Genesys Cloud Topics Platform Administration
4 yesterday by Corey Lanier
Font Color of notifications popup is barely readable.
 
Genesys Cloud Topics Omni-Channel ...
1 yesterday by Jason Kleitz
Original post by Vitalii Hetman
Pure Cloud Alert Managment. How to find the source of an alert?
 
Genesys Cloud Topics System Administration
1 yesterday by Jason Kleitz
Original post by Kevin Nelson
Suggest Agent Assist Articles
 
Genesys Cloud Topics Unsure/Other
5 yesterday by Daniel Cross
Inline formatting for messaging
 
Genesys Cloud Topics Unsure/Other
2 yesterday by Daniel Cross
Get call time in inbound flow 7 yesterday by Matsumoto Shun
Outbound System Wrap-up Codes Not following the Rule Set. 2 2 days ago by Rechelle McConnell
Canned Response Custom Order
 
Genesys Cloud Topics Digital Channels
2 2 days ago by Robert Wakefield-Carl
Original post by Andrew Findlater
Upcoming Enhancements to Content Search 9 2 days ago by Anik Dey
Nested array output response is not coming properly 2 2 days ago by Robert Wakefield-Carl
Original post by Pooja Kumari
Inbound Caller ID changes to city/state in Callback.
 
Genesys Cloud Topics Routing (ACD/IVR)
1 2 days ago by Samuel Jillard
Original post by Kenneth Ely
Transfer from call flow to whatsapp number 4 2 days ago by Ahmed Abdelghany
Export responses to PDF/Customer CRM 2 2 days ago by Steven Alix
Original post by Kellyn DuBois
Multiple mobile calls 2 2 days ago by Rolph Lieverse
Original post by Richard Craig
How do you pull an email and assign it to yourself or other users on purecloud
 
Genesys Cloud Topics Digital Channels
2 2 days ago by Samuel Jillard
Original post by Ziyaad Suliman
Direct routing : how to cancel the back-up queue config
 
Archive PureCloud ACD Queues Genesys Cloud Topics Routing (ACD/IVR) User Created   backup
2 2 days ago by Catherine DUPIRE
Active Agents Status Change to Available
 
Genesys Cloud Topics Unsure/Other User Created   Status
6 2 days ago by ledvina bilani
Original post by Kevin Jones
Pass Persistent Data from Inbound Message Flow to Triggered Workflow? 3 2 days ago by Muhammad Zubair Awan
Original post by Greg Magsamen
Upcoming Agent UI Update - Multi-contextual Panels 59 4 days ago by Alex Slocum
Original post by Ricky Phung
Web messaging
3 5 days ago by Chad Hansen
Original post by Ravi Theja Panem
Can Authorized Organizations be created within a FedRAMP ORG?
 
Genesys Cloud Topics Security System Administration
1 5 days ago by Jason Kleitz
Original post by Greg Beal
Long-Term Leave Agents = Not Responding 3 5 days ago by Kevin Jones
Missing Participant End Time - Interaction Timeline Cuts Off
 
Genesys Cloud Topics Unsure/Other
3 5 days ago by John Ohlund
Repeat callers
 
Genesys Cloud Topics Routing (ACD/IVR)
2 5 days ago by Jan Heinonen
Original post by Shauna Gibson
Genesys Recordings - Archive and Unarchive Concerns 12 5 days ago by Daniel Ho
Original post by Santiago Serna
Outbound Calling
 
Genesys Cloud Topics Outbound
26 5 days ago by Robert Wakefield-Carl
Original post by Neo Molao