Genesys Cloud - Main

Thread Subject Replies Last Post Community
Is there a way I can get some data or reporting on how often a menu item is selected?
 
Genesys Cloud Topics Architecture and Design Reporting/Analytics
   
0 16 minutes ago by Erin Thomsen Genesys Cloud - Main
Audio Microphone changes to Logitech Webcam C925 since Genesys updates May 5, 2025
 
Genesys Cloud Topics Omni-Channel ...
   
9 23 minutes ago by Jan van de Hulsbeek Genesys Cloud - Main
Transfer to Flow vs. Transfer to Number
 
Genesys Cloud Topics Architecture and Design Routing (ACD/IVR)
   
2 34 minutes ago by Paul Simpson Genesys Cloud - Main
Agents randomly going into Not Responding status without being alerted to an Interaction and other oddities
 
Genesys Cloud Topics Reporting/Analytics SIP/VoIP System Administration Telephony
   
48 47 minutes ago by Judy Kerbel
Original post by Shane Jenkins 		Genesys Cloud - Main
Agent Log capture
 
Genesys Cloud Topics System Administration
   
1 47 minutes ago by Jason Kleitz
Original post by Sandor Berei-Ozsvath 		Genesys Cloud - Main
Can I search a phone number in interaction that the time frame more than one month. let say this year
 
Genesys Cloud Topics System Administration
   
1 an hour ago by Jason Kleitz
Original post by George Lau 		Genesys Cloud - Main
Call Recording challenges for Internal calls and Internal transfers
 
Genesys Cloud Topics Architecture and Design Platform Administration Quality Management System Administration Telephony
   
20 3 hours ago by George Ganahl
Original post by Shane Jenkins 		Genesys Cloud - Main
Pulling data from 2 different reports show different answer and handle numbers. Is there a SLA when pulling data from Genesys?
 
Genesys Cloud Topics API/Integrations Reporting/Analytics
   
4 3 hours ago by George Ganahl
Original post by Jason Tran 		Genesys Cloud - Main
Retain data from one in-queue flow to another
 
Archive PureCloud In Queue Call Flow In-queue Call Flow IVR Configuration IVR Routing Genesys Cloud Topics Routing (ACD/IVR) User Created   Transfer
   
15 3 hours ago by George Ganahl
Original post by Corey Lanier 		Genesys Cloud - Main
Collecting IP Address on Live Chat
 
Genesys Cloud Topics Digital Channels
   
1 3 hours ago by Angelo Cicchitto
Original post by Laura Threadingham 		Genesys Cloud - Main
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