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We want your feedback on Coaching & Learning in Genesys Cloud!
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11
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yesterday
by
Robert Wakefield-Carl
Original post by
Paul Turner
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Coaching Sessions - status updates
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1
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yesterday
by
Joann Smith
Original post by
Adam Strang
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Supervisor monitoring Interactions
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2
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yesterday
by
James Starling
Original post by
Roxanne Tieman
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Calibration Screens
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5
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yesterday
by
James Starling
Original post by
Cressida Gioiella
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Limits on Summarization and AI Scoring
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0
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yesterday
by
Robert Wakefield-Carl
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AI suggestions - can the agent see them?
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3
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3 days ago
by
James Starling
Original post by
Vikki Papesh
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Utilization configuration
Workforce Engagement Management
Routing
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0
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3 days ago
by
Jairo Sanchez
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Font change in schedules
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3
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3 days ago
by
Jodi Maffitt
Original post by
Shannon Hellner
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Interaction Category
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14
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4 days ago
by
Kevin Chen
Original post by
Larissa Casebolt
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Real Time Adherence On Queue/Off Queue
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5
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4 days ago
by
Jay Langsford
Original post by
Shelby Cronk
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Your Feedback on WFM notification recipients
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0
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4 days ago
by
Eric Hagaman
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Interaction could not be Parked
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2
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4 days ago
by
Laura Callaway
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Work Plan Bid
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0
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5 days ago
by
Candace Hutchison
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Genesys Cloud Release Notes | April 14th 2025
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0
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5 days ago
by
Tracy Vickers
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Work Plan Assignment
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0
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5 days ago
by
Dagmar Dollard
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Forecast Grid Export
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0
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8 days ago
by
Heather Higginbotham
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HRIS integration with Workforce Management
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1
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8 days ago
by
Vidas Placiakis
Original post by
Tam Cao
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Outages
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1
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9 days ago
by
Robert Gacula
Original post by
Shirley Harbers
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Enforce schedule engine to plan at least on Agent for a specifc Planning Group
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2
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10 days ago
by
Anton Karpov
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đź“Łđź“ŁName the new Weekly Community Update - Contest đź“Łđź“Ł
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0
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10 days ago
by
Tracy Vickers
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Scheduled Activity Reminders Releases Next Week
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25
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11 days ago
by
Belinda Herrera
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Routing media types based on different HOOPs
Workforce Engagement Management
Routing
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0
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11 days ago
by
Heather Higginbotham
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Time-Off requests are getting allowed and approved in spite of negative Balance in HRIS
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3
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11 days ago
by
Lonny Schwartz
Original post by
Rajasekhar Reddy Manyam
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Genesys Cloud Release Notes | April 7th 2025
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2
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11 days ago
by
Zohra Boudjemil
Original post by
Tracy Vickers
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Quality Policy to Create Evaluations for the Previous Week
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2
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11 days ago
by
Charletta Thompson
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Time-Off Requests status and insertion not happening
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1
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11 days ago
by
Tracy Vickers
Original post by
Rajasekhar Reddy Manyam
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Time Off Waitlists
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1
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12 days ago
by
Shannon Hellner
Original post by
Jason Mock
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Managing extended Leave of Absence/FMLA scheduling
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7
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12 days ago
by
Heather Henderson
Original post by
Miguel Morales
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Agent has not HRIS time-off affiliation for activity code time-off
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2
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12 days ago
by
Rajasekhar Reddy Manyam
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Understanding Shrinkage, especially with varying teams (different functions)
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3
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15 days ago
by
Shannon Hellner
Original post by
Michael Nahass
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Learning Module Reports
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3
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15 days ago
by
Julie Kleedorfer
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Remove the Ability to see where an agent compares to others
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0
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15 days ago
by
Julie Kleedorfer
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WFM: Daily value configuration in service goal templates
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1
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15 days ago
by
Jay Langsford
Original post by
Laura Cepeda
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WFM schedule
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5
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16 days ago
by
Siddharth Desai
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Scheduled activity vs exception
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0
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16 days ago
by
Yvonne Martinez
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Unscheduled absences best practices
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12
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16 days ago
by
Joann Smith
Original post by
Linsey Edn
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Seeking Suggestions to Enable Unplanned Off-Queue Time Without Impacting Adherence
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8
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16 days ago
by
Yvonne Martinez
Original post by
Andrea Rushfeldt
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Learning Auto Assignment Update: Assign by Individual Users Now Supported
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0
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16 days ago
by
Paul Turner
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Agent Adherence Visibility in Genesys
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1
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16 days ago
by
Belinda Herrera
Original post by
suyog gupta
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Activity Plan: Extend Shift
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2
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17 days ago
by
Shelby Cronk
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New Recorded Webinar on Speech and Text Analytics and Supervisor AI Features
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0
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17 days ago
by
Melissa Talamonti-Clark
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Notifications to Supervisor for cancelled time off requests made by agent
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1
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18 days ago
by
Damaris Scott
Original post by
Tam Cao
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Introducing Contests!
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0
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19 days ago
by
Lindsey Ray Bonanni
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Genesys Cloud Release Notes | March 31st 2025
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0
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19 days ago
by
Tracy Vickers
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Coaching Session Times Offered
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2
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19 days ago
by
Paul Wood
Original post by
Laura Callaway
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IntraDay Monitoring Actual Offered lower than Answered
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3
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20 days ago
by
Michelle Naidoo
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Policies
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1
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20 days ago
by
Mark Fagus
Original post by
Pranit Singh
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Genesys Tempo
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3
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22 days ago
by
Robert Gacula
Original post by
Kylee Kasper
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New Beyond Recorded Webinar on WFM and HRIS
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1
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22 days ago
by
Robert Gacula
Original post by
Melissa Talamonti-Clark
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Management unit moves
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2
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22 days ago
by
Robert Gacula
Original post by
Amanda Caldwell
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