Genesys Cloud - Main

Thread Subject Replies Last Post Community
Dialer calls automatically going on hold
 
Genesys Cloud Topics Outbound Telephony User Created   0003708201.
   
3 2 hours ago by Jason Kleitz
Original post by Emma Budgen 		Genesys Cloud - Main
Anyone have a good explanation for AI Insights, Supervisor CoPilot, STA add-on, Agent CoPilot and AI tokens
 
Genesys Cloud Topics Architecture and Design Platform Administration Reporting/Analytics Roadmap/New Features
   
11 3 hours ago by Anik Dey
Original post by Robert Wakefield-Carl 		Genesys Cloud - Main
Recording Internal Calls in Genesys Cloud
 
Genesys Cloud Topics Routing (ACD/IVR) Telephony
   
3 4 hours ago by Dianne Gabriel
Original post by Karthik Ageer 		Genesys Cloud - Main
Copilot customization
 
Archive PureCloud AI Genesys Cloud CX Technical Account Managers UI Genesys Cloud Topics Conversational AI ... PureConnect customization User Created   Copilot
   
3 4 hours ago by Samuel Jillard
Original post by Catherine DUPIRE 		Genesys Cloud - Main
Disabling the Scheduled Callback feature
 
Genesys Cloud Topics Outbound Telephony Unsure/Other
   
4 4 hours ago by Gina Palmer Genesys Cloud - Main
When handling a ACD call and trying to transfer it to a external contact. If the contact has multiple numbers selecting one of them doesn't do anything.
 
Genesys Cloud Topics Omni-Channel ...
   
5 4 hours ago by Jason Kleitz
Original post by Jason Tran 		Genesys Cloud - Main
Copilot Summarization retention in conversation details - accessing longer timeframes?
 
Genesys Cloud Topics API/Integrations Conversational AI ... Reporting/Analytics
   
4 5 hours ago by Anik Dey
Original post by Greg Magsamen 		Genesys Cloud - Main
Customize Knowledge Portal
 
Archive PureCloud AI Genesys Cloud Topics Conversational AI ... PureConnect eFAQ User Created   knowledgebase   KnowledgePortal
   
1 5 hours ago by Catherine DUPIRE Genesys Cloud - Main
Agents randomly going into Not Responding status without being alerted to an Interaction and other oddities
 
Genesys Cloud Topics Reporting/Analytics SIP/VoIP System Administration Telephony
   
37 5 hours ago by Judy Kerbel
Original post by Shane Jenkins 		Genesys Cloud - Main
Reporting Genesys CX into Salesforce
 
Genesys Cloud Topics API/Integrations Reporting/Analytics
   
0 6 hours ago by Laura Threadingham Genesys Cloud - Main
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