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Hold Time Measurements and Calculation
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2
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28 minutes ago
by
Adrian Brantley
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Track Internal Transfers
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1
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an hour ago
by
Jason Kleitz
Original post by
suyog gupta
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How Genesys Cloud gets the value for "Contact Abandon" and "True Abandon" fields in the Campaign Performance Detail Report
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1
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2 hours ago
by
Samuel Jillard
Original post by
Edwin Moreno Ramos
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Survey Reports Impacted by Survey Text Link Expiration Date
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1
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4 days ago
by
Samuel Jillard
Original post by
Lindsy Frank
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Conversations missing from calls offered/answered
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1
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4 days ago
by
Samuel Jillard
Original post by
William Radovich
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Exclude short abandoned from the abandoned count
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1
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4 days ago
by
Samuel Jillard
Original post by
Vasco Fonseca
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Scorecard Points
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1
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4 days ago
by
Samuel Jillard
Original post by
Rob Luckett
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Transfer reports
Genesys Cloud - Reporting and Analytics
Metrics
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1
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5 days ago
by
Samuel Jillard
Original post by
Rob Luckett
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Display custom attribute in Queue activity view
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1
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5 days ago
by
Samuel Jillard
Original post by
Vinaya Mente
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Queue performance metrics - more then 100%
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3
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5 days ago
by
Samuel Jillard
Original post by
Anna Mazor
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Is there a report to determine if the company directory is used in the IVR?
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4
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6 days ago
by
Samuel Jillard
Original post by
Jason Tran
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Q&A Show- Part 1 of 3 Visualization Tools
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2
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6 days ago
by
Samuel Jillard
Original post by
Nicole Milliken
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Avg Sentiment Score
Genesys Cloud - Reporting and Analytics
Metrics
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2
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6 days ago
by
Rose Ortiz
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STA Url near real time calling issue
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2
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7 days ago
by
Jignesh Chaudhari
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Agent Activity Widget
Genesys Cloud - Reporting and Analytics
Dashboards
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1
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7 days ago
by
Samuel Jillard
Original post by
Darshan Dave
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Can ACW be excluded from Handle Time calculations?
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1
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7 days ago
by
Samuel Jillard
Original post by
Greg Palen
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Flow performance page - problem with >32 entries?
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1
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7 days ago
by
Samuel Jillard
Original post by
Andrew Doller
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CDR
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2
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7 days ago
by
Samuel Jillard
Original post by
Tim Strong Bear
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Idle metric
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1
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7 days ago
by
Samuel Jillard
Original post by
Joseph Greco
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Request for Real-Time API Data Integration with Wallboard – Genesys Cloud Capabilities
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1
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7 days ago
by
Samuel Jillard
Original post by
Rihab BEN MALEK
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Recording set to Yes but no record on calls - Interactions Performance view
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3
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7 days ago
by
Jeremie SIMON
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Does the job that populates the analytics "datalake" re-poll at all?
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1
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8 days ago
by
Ryan Legner
Original post by
Vaun McCarthy
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Upcoming feature: Agent State Monitoring API and Real-Time Agent Activity Monitoring on Dashboard
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7
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12 days ago
by
Nikhil Ponnam
Original post by
Ryan Legner
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How is order of queues determined in Interactions view?
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4
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15 days ago
by
William Radovich
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Q&A Show - Reporting an Analytics Series (What Questions Do You Have?)
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0
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15 days ago
by
Matt Lawson
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Dissuaded/discouraged calls in Genesys Cloud
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3
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15 days ago
by
Jeremie SIMON
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Advice or direction on Agents reporting up to many layers of Supervisors/Schedulers/Reporting Analysts/Management
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2
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19 days ago
by
Robert Gacula
Original post by
Melissa Harty
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New Feature: Agent Timeline View
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14
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19 days ago
by
Brittany Fitzmaurice
Original post by
Greg Cole
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Filter for a list of conversation ID's without the need to add each conversation ID one by one.
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2
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20 days ago
by
Melinda van den Heever
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Name the new Weekly Community Update - Contest
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0
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20 days ago
by
Samuel Jillard
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Which R&A Roadmap Feature Excites You Most?
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38
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20 days ago
by
Isamu Nagai
Original post by
Nicole Milliken
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Agent performance to interactions drill down for one an agent
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2
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21 days ago
by
Joseph Greco
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Voice Surveys - Searching for specific surveys
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2
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21 days ago
by
Brandon Doss
Original post by
Robert Niblock
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Actual Time Spent Working a Task Type Interaction, Not Counting Time It Waits Due to Other Interactions Handled At The Same Time
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1
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22 days ago
by
Samuel Jillard
Original post by
Laura Callaway
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Real-time alerting for calls waiting in queue
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10
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22 days ago
by
Ekaterina Kononova
Original post by
Brandon Weaver
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Disconnect of a call
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2
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25 days ago
by
Rial Coleman
Original post by
Roxanne Tieman
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Agent Performance Report to include true missed interactions
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1
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25 days ago
by
Samuel Jillard
Original post by
Harry Patel
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R&A Trivia Tower Winner Revealed??? Plot Twist!
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4
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26 days ago
by
Cesar Padilla
Original post by
Nicole Milliken
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Evalaution form id,Evalaution ID,question ID and question group ID chnaging
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1
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26 days ago
by
Samuel Jillard
Original post by
Ashoka G
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How can I calculate the median wait time for multiple queues in a single Genesys Cloud action?
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4
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26 days ago
by
Phaneendra Avatapalli
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Audit Viewer export
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1
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28 days ago
by
Orhun Sahin
Original post by
Heather Higginbotham
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A3S Surveys and evaluations
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1
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29 days ago
by
Samuel Jillard
Original post by
Soraya Granda Segovia
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Welcome to the Genesys Cloud Reporting & Analytics Community
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6
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29 days ago
by
Matt Lawson
Original post by
Samuel Jillard
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Agent Performance using API
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3
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one month ago
by
Anna Mazor
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Trivia Tower Ending Soon!
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0
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one month ago
by
Nicole Milliken
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New Genesys Cloud Q&A Show Dedicated to This Community!
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0
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one month ago
by
Nicole Milliken
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Trivia Tower is Live and Dedicated to THIS Community!
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0
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one month ago
by
Nicole Milliken
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Issues with running agent topics over time
Genesys Cloud - Reporting and Analytics
Metrics
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4
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one month ago
by
Samuel Jillard
Original post by
Glenda Kingston
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calls showing as Consult Transferred although there was no transfer?
Genesys Cloud - Reporting and Analytics
Metrics
|
2
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one month ago
by
Anton Dudko
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MIGRATION STATUS - DELAYED
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0
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one month ago
by
Matt Lawson
|
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