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Service Goal Template - Greater than 5 Days
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0
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an hour ago
by
Brahdilleone Dermody
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Why don't Quality Assurance Evaluation Form "Name" updates reflect in the pick lists for interaction QA Evaluation Form Selection and Evaluation Form Filters for reporting?
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0
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10 hours ago
by
James Starling
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Change the default language for topics
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6
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13 hours ago
by
Robert Wakefield-Carl
Original post by
Heather Henderson
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Discrepancy in PC3 Dashboard & Intraday answering
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Leonel Gibin
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Work Plan valid but not producing schedules
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Shelby Cronk
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Synchronize Time-off requests among SAP Fiori and Genesys Cloud WEM
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Fabrizio Tortis
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Enhancements to Speech and Text that empower deeper insights and broaden Data Protection
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Nishita Singh-Hudson
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Adherence Report
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Jairo Sanchez
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Forecasting and Scheduling supporting Work Items
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1
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yesterday
by
Robert Wakefield-Carl
Original post by
Martin Bunting
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Interaction Recording Audit Trail
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3
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yesterday
by
Ekaterina Kononova
Original post by
Kylee Kasper
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How can we call the work flows from WFM UI in Genesys cloud?
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7
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yesterday
by
Krishna Raghuraman
Original post by
Jarvish Kisanth Singh
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Forecast Offered | Not whole number, instead results/calculated shows with DECIMAL numbers
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1
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2 days ago
by
Jay Langsford
Original post by
Rodel Manduriao
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Genesys Cloud Release Notes | November 11th 2024
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0
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2 days ago
by
Tracy Vickers
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📢New Feature - The Continuous Forecast in an all new Forecasting UI
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12
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2 days ago
by
Gerard McGlynn
Original post by
Daniel Chapdelaine
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📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI
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4
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5 days ago
by
Christopher Johnson
Original post by
Belinda Herrera
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Coaching Session Flexible Time Slots
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1
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5 days ago
by
Paul Turner
Original post by
Mohamad Ankouni
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Forecasting FTE's
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7
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6 days ago
by
Jodi Maffitt
Original post by
Al Maatouk
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AI Translation (New Feature Interest)
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10
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7 days ago
by
Rajneesh Chandran
Original post by
Robert Beasley
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Advanced Shrinkage issue
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5
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7 days ago
by
Belinda Herrera
Original post by
Naresh Bhageloe
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Not able to add agents to workforce management planning groups
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3
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8 days ago
by
Mark Pierson
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Schedule Variance
Workforce Engagement Management
Reports
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6
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9 days ago
by
Karen Bolton
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Genesys Cloud Release Notes | November 4th 2024
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0
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9 days ago
by
Tracy Vickers
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📢📣 Next Beyond Webinar - 12th December 📢📣
Workforce Engagement Management
Reports
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0
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9 days ago
by
Tracy Vickers
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Alternative Shift (Trade with the System) Shift Trade Walk-Through
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16
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12 days ago
by
Jonathan LeBlanc
Original post by
Paul Wood
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WEM Beyond Webinar | Alternative Shifts, Work Plan Bids, Activity Plans
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0
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12 days ago
by
Tracy Vickers
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Enhance your agent and supervisor experience with a streamlined interface
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7
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13 days ago
by
Eduard Roehrich
Original post by
Nishita Singh-Hudson
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interactions analyzed and answered do not match
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1
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13 days ago
by
Anik Dey
Original post by
Conor Twomey
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How to manage channel service levels
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3
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14 days ago
by
Angela Robinson
Original post by
Chandni Kara
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New Beyond Webinar on Reporting and Analytics with a WFM Focus
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2
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14 days ago
by
Melissa Talamonti-Clark
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|
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Activity Plan Items Blocking Shift Trade
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1
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14 days ago
by
Eric Hagaman
Original post by
Mitch Grinter
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Required Staff - Schedule UI
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1
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14 days ago
by
Cameron Tomlin
Original post by
Rodel Manduriao
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Voice Campaign Agent Scheduling & Forecasting
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1
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14 days ago
by
Karen Bolton
Original post by
Laura Callaway
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|
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New Beyond Webinar on WFM Divisions, Permissions, and Work Teams
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0
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15 days ago
by
Melissa Talamonti-Clark
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|
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Work Plan Bid
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7
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16 days ago
by
Al Maatouk
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New Staffing Groups Webinar from Beyond
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0
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16 days ago
by
Melissa Talamonti-Clark
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Genesys Cloud Release Notes | October 28th 2024
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0
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16 days ago
by
Tracy Vickers
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📢📣 We're here to help - Check out the Community on the 1st November 📢📣
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0
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16 days ago
by
Tracy Vickers
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Activity Plan Setup
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20
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19 days ago
by
Paul Wood
Original post by
Miguel Morales
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|
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Daylight Savings Time - Impact to Genesys Cloud Workplans and Schedules
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1
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19 days ago
by
Paul Wood
Original post by
Edward Rupp
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Cancelling Time off Request Behavior - HELP with Use Cases
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2
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21 days ago
by
Gina Palmer
Original post by
Damaris Scott
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Activity Plans Stopped Working
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4
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21 days ago
by
Paul Wood
Original post by
Gina Palmer
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Staffing Groups Use Cases
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4
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22 days ago
by
Shannon Hellner
Original post by
Jacqueline Turner
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Away Status & Historical Shrinkage / Adherence
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2
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22 days ago
by
Belinda Herrera
Original post by
Jacqueline Turner
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|
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Feature Release: BU/MU/Work Team/Time Zone Selectors and Admin Page Look and Feel updates
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5
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22 days ago
by
Eric Hagaman
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|
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Please Vote: Enable Topics as Matching Criteria in QM Policies
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1
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22 days ago
by
Georgy Rudnev
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Feature Release: Workforce Management Notification Topics available for Process Automation
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4
|
22 days ago
by
Eric Hagaman
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|
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You asked, we listened: Voice surveys now available!
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0
|
22 days ago
by
Natalia Abad
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|
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📢New Feature - Manually assign work plans with future effective dates
|
13
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22 days ago
by
Paul Wood
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Genesys Cloud Release Notes | October 21st 2024
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0
|
23 days ago
by
Tracy Vickers
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|
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Agent Time Off Requests
|
11
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23 days ago
by
Damaris Scott
Original post by
Amanda Ballard
|
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