|
|
Scheduled Activity Reminders Releases Next Week
|
34
|
12 hours ago
by
Brian Jones
Original post by
Belinda Herrera
|
|
|
|
Coaching Sessions - status updates
|
2
|
yesterday
by
Paul Turner
Original post by
Adam Strang
|
|
|
|
Scheduleing meetings, coaching's while using the Genesys Scheduler tool
|
1
|
yesterday
by
Paul Turner
Original post by
Robert Gacula
|
|
|
|
WFM Forecasts API custom time range other than a week
|
1
|
yesterday
by
Jason Kleitz
Original post by
Mateusz Janowicz
|
|
|
|
Forecast Offered | Not whole number, instead results/calculated shows with DECIMAL numbers
|
5
|
yesterday
by
Jay Langsford
Original post by
Rodel Manduriao
|
|
|
|
Issues with historical attendance (schedule data)
|
5
|
yesterday
by
Damaris Scott
Original post by
Gene Gutierrez
|
|
|
|
We want your feedback on Coaching & Learning in Genesys Cloud!
|
13
|
3 days ago
by
Paul Turner
|
|
|
|
Calibration Screens
|
11
|
3 days ago
by
Ekaterina Kononova
Original post by
Cressida Gioiella
|
|
|
|
Activity plans - unscheduled attendees
|
6
|
4 days ago
by
Paul Wood
Original post by
Vikki Papesh
|
|
|
|
Reporting On Voice Survey's
|
0
|
4 days ago
by
Katie McCormack
|
|
|
|
Staffing Requirement Impact
|
1
|
4 days ago
by
Jay Langsford
Original post by
Heather Higginbotham
|
|
|
|
Staffing Group Assignments
|
1
|
4 days ago
by
Jay Langsford
Original post by
Miguel Morales
|
|
|
|
Agents Availability
|
0
|
4 days ago
by
Jijesh Kt
|
|
|
|
Join the WEM Connections Program - Where Skills Meet Value!
|
0
|
4 days ago
by
Tracy Vickers
|
|
|
|
Limits on Summarization and AI Scoring
|
2
|
5 days ago
by
Jose Ruiz
Original post by
Robert Wakefield-Carl
|
|
|
|
Genesys Cloud Release Notes | April 21st 2025
|
0
|
5 days ago
by
Tracy Vickers
|
|
|
|
Changing to Log Off Lunch
|
0
|
6 days ago
by
Gina Palmer
|
|
|
|
What if? SL changes
|
0
|
6 days ago
by
Gina Palmer
|
|
|
|
Supervisor monitoring Interactions
|
2
|
8 days ago
by
James Starling
Original post by
Roxanne Tieman
|
|
|
|
AI suggestions - can the agent see them?
|
3
|
10 days ago
by
James Starling
Original post by
Vikki Papesh
|
|
|
|
Utilization configuration
Workforce Engagement Management
Routing
|
0
|
10 days ago
by
Jairo Sanchez
|
|
|
|
Font change in schedules
|
3
|
10 days ago
by
Jodi Maffitt
Original post by
Shannon Hellner
|
|
|
|
Interaction Category
|
14
|
11 days ago
by
Kevin Chen
Original post by
Larissa Casebolt
|
|
|
|
Real Time Adherence On Queue/Off Queue
|
5
|
11 days ago
by
Jay Langsford
Original post by
Shelby Cronk
|
|
|
|
Your Feedback on WFM notification recipients
|
0
|
11 days ago
by
Eric Hagaman
|
|
|
|
Interaction could not be Parked
|
2
|
11 days ago
by
Laura Callaway
|
|
|
|
Work Plan Bid
|
0
|
12 days ago
by
Candace Hutchison
|
|
|
|
Genesys Cloud Release Notes | April 14th 2025
|
0
|
12 days ago
by
Tracy Vickers
|
|
|
|
Work Plan Assignment
|
0
|
12 days ago
by
Dagmar Dollard
|
|
|
|
Forecast Grid Export
|
0
|
15 days ago
by
Heather Higginbotham
|
|
|
|
HRIS integration with Workforce Management
|
1
|
15 days ago
by
Vidas Placiakis
Original post by
Tam Cao
|
|
|
|
Outages
|
1
|
16 days ago
by
Robert Gacula
Original post by
Shirley Harbers
|
|
|
|
Enforce schedule engine to plan at least on Agent for a specifc Planning Group
|
2
|
17 days ago
by
Anton Karpov
|
|
|
|
đź“Łđź“ŁName the new Weekly Community Update - Contest đź“Łđź“Ł
|
0
|
17 days ago
by
Tracy Vickers
|
|
|
|
Routing media types based on different HOOPs
Workforce Engagement Management
Routing
|
0
|
18 days ago
by
Heather Higginbotham
|
|
|
|
Time-Off requests are getting allowed and approved in spite of negative Balance in HRIS
|
3
|
18 days ago
by
Lonny Schwartz
Original post by
Rajasekhar Reddy Manyam
|
|
|
|
Genesys Cloud Release Notes | April 7th 2025
|
2
|
18 days ago
by
Zohra Boudjemil
Original post by
Tracy Vickers
|
|
|
|
Quality Policy to Create Evaluations for the Previous Week
|
2
|
18 days ago
by
Charletta Thompson
|
|
|
|
Time-Off Requests status and insertion not happening
|
1
|
18 days ago
by
Tracy Vickers
Original post by
Rajasekhar Reddy Manyam
|
|
|
|
Time Off Waitlists
|
1
|
19 days ago
by
Shannon Hellner
Original post by
Jason Mock
|
|
|
|
Managing extended Leave of Absence/FMLA scheduling
|
7
|
19 days ago
by
Heather Henderson
Original post by
Miguel Morales
|
|
|
|
Agent has not HRIS time-off affiliation for activity code time-off
|
2
|
19 days ago
by
Rajasekhar Reddy Manyam
|
|
|
|
Understanding Shrinkage, especially with varying teams (different functions)
|
3
|
22 days ago
by
Shannon Hellner
Original post by
Michael Nahass
|
|
|
|
Learning Module Reports
|
3
|
22 days ago
by
Julie Kleedorfer
|
|
|
|
Remove the Ability to see where an agent compares to others
|
0
|
22 days ago
by
Julie Kleedorfer
|
|
|
|
WFM: Daily value configuration in service goal templates
|
1
|
22 days ago
by
Jay Langsford
Original post by
Laura Cepeda
|
|
|
|
WFM schedule
|
5
|
23 days ago
by
Siddharth Desai
|
|
|
|
Scheduled activity vs exception
|
0
|
23 days ago
by
Yvonne Martinez
|
|
|
|
Unscheduled absences best practices
|
12
|
23 days ago
by
Joann Smith
Original post by
Linsey Edn
|
|
|
|
Seeking Suggestions to Enable Unplanned Off-Queue Time Without Impacting Adherence
|
8
|
23 days ago
by
Yvonne Martinez
Original post by
Andrea Rushfeldt
|
|