Certification and Training

1 to 50 of 256 threads (750 total posts)
  Thread Subject Replies Last Post Status
New Recorded Webinar: Knowledge Workbench and Knowledge Portal
 
Certification Community Genesys Cloud Training
0 4 days ago by Robert Sterner
New Recorded Webinar - WFM Continuous Forecasting
 
Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management User Created   forecasting
0 5 days ago by Melissa Talamonti-Clark
Course Update - WFM Activity Codes and Work Plans
 
Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management User Created   configuration
0 7 days ago by Melissa Talamonti-Clark
Best way to start certification
 
Certification Community Certification
2 11 days ago by Christian Sedlmeier
Will I win any awards? :) 1 18 days ago by Kameshwaran Muniswaran
Original post by Rodrigo Hernandez
New Course: WEM - Supervisor Activity View
 
Certification Community Genesys Cloud Training
0 21 days ago by Melissa Talamonti-Clark
New Course: Improving Transcription Accuracy
 
Certification Community Genesys Cloud Training
0 one month ago by Melissa Talamonti-Clark
Webinar: Enhancing Journey Management Insights with Charts 0 one month ago by Lindsay Scarpaci
Agent Platform Update: New Courses and Learning Plans!
 
Certification Community Training
2 one month ago by Annie Kingston
New Course Releases: Agent Copilot (1) Setup and Configuration, (2) Agent Usage
 
Certification Community Genesys Cloud Training
0 one month ago by Robert Sterner
New Agent UI Video
 
Certification Community Genesys Cloud Training
0 one month ago by Melissa Talamonti-Clark
New Webinar on Reporting and Analytics with a WFM Focus
 
Certification Community Genesys Cloud Training
0 one month ago by Melissa Talamonti-Clark
New Webinar on WFM Divisions, Permissions, and Work Teams
 
Certification Community Genesys Cloud Training
0 one month ago by Melissa Talamonti-Clark
Shift Trades for Agents - Update
 
Archive PureCloud Schedules Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management
0 one month ago by Melissa Talamonti-Clark
New Staffing Groups Webinar
 
Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management User Created   configuration
0 one month ago by Melissa Talamonti-Clark
Updated list of CCP cvourses
 
Certification Community Certification
4 one month ago by Ade Eko
Workforce Management ILT Class Updated
 
Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management User Created   configuration
0 one month ago by Melissa Talamonti-Clark
Learning About Journey Management 1 one month ago by Lindsay Scarpaci
New WEM Learning Path Video
 
Certification Community Genesys Cloud Training
0 one month ago by Melissa Talamonti-Clark
Certification Voucher
 
Certification Community Genesys Cloud Training
1 one month ago by Ashiesh Sharma
Original post by Ivan Dario Aparicio
Submit your Story and Win for the BBB!
 
Certification Community Other/Not Sure
0 2 months ago by Nicole Milliken
New Certification for Self-Service AI Features: Digital Bots & Knowledge Certification
 
Certification Community Certification Genesys Cloud
0 2 months ago by Robert Sterner
New Course Release: AI/Bots - Dialog Engine Voice Bots – Guided Self-Study
 
Certification Community Genesys Cloud Training
0 2 months ago by Robert Sterner
Contact Center Administrator Quality Management - Course Retired
 
Certification Community Genesys Cloud Training
0 2 months ago by Melissa Talamonti-Clark
Beyond Supscription
 
Certification Community Training
4 2 months ago by Raamsundhar Ramani
Original post by Christy McDaniel
Cloud Certified Partner (CCP) Course objective 11 2 months ago by Kameshwaran Muniswaran
Original post by Adesh Jadhav
Is there a GCX-GCD voucher ?
 
Certification Community Certification
1 2 months ago by Kameshwaran Muniswaran
Original post by Olu Oguntuga
Updated Course Prerequisites 0 2 months ago by Melissa Talamonti-Clark
Continual Training
 
Certification Community Training
2 2 months ago by Melissa Talamonti-Clark
Original post by Sarah Blizzard
Updated Material on Development and Feedback Learning Modules for WFM
 
Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management User Created   LearningModules
0 3 months ago by Melissa Talamonti-Clark
New Webinar on Alternative Shift Trades
 
Archive PureCloud Schedules Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management
0 3 months ago by Melissa Talamonti-Clark
Learning Subscription for Individuals
 
Certification Community Genesys Cloud Training
3 3 months ago by Kameshwaran Muniswaran
Original post by Suresh Kumar Muralidoss
Workforce Management
 
Certification Community Certification Training
2 3 months ago by Jeff Ritter
Original post by Jairo Sanchez
PureConnect Notice - End of Life 0 3 months ago by Melissa Talamonti-Clark
Advice for a Fresher Aiming for Genesys Cloud Professional
 
Certification Community Certification Genesys Cloud
3 3 months ago by Kameshwaran Muniswaran
Original post by Kartheesan Karnan
New Work Plan Bids Webinar
 
Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management User Created   scheduling
0 3 months ago by Melissa Talamonti-Clark
New WFM Activity Plans Webinar
 
Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management User Created   scheduling
0 3 months ago by Melissa Talamonti-Clark
New eLearning on Journey Analyzer in Journey Management 0 4 months ago by Lindsay Scarpaci
How long after passing Exam before receiving Badge?
 
Certification Community Certification
5 4 months ago by Ashiesh Sharma
Original post by Gina Palmer
New Course: WFM - Monitoring and Adherence
 
Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management User Created   MonitoringandAdherence
0 4 months ago by Melissa Talamonti-Clark
Time-Off Management Course Update
 
Archive PureCloud Time Off Certification Community Genesys Cloud Training
4 4 months ago by Melissa Talamonti-Clark
Utilizing the Scheduling Capability with WFM
 
Archive PureCloud Scheduels Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management
0 4 months ago by Melissa Talamonti-Clark
New eLearning on Journey Management for Contact Center Optimization 0 5 months ago by Lindsay Scarpaci
New WFM - Creating Schedules Course
 
Archive PureCloud Scheduels Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management
0 5 months ago by Melissa Talamonti-Clark
Developer Certification Study Guides
 
Certification Community Certification Training
1 5 months ago by Annie Kingston
Original post by Nichole Conway
Renewing Certification
 
Certification Community Certification Genesys Cloud
1 5 months ago by Annie Kingston
Original post by Andrew Saltonstall
WEM - Level Up Series
 
Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management User Created   WorkEngagementManagement
0 5 months ago by Melissa Talamonti-Clark
Quality Management ILT Course Update
 
Certification Community Certification Genesys Cloud Training Genesys Multicloud Quality Management
0 5 months ago by Melissa Talamonti-Clark
WFM - Time-Off Management
 
Archive PureCloud Time Off Certification Community Genesys Cloud Training Genesys Multicloud Workforce Management User Created   GenesysBeyond   tempo
0 5 months ago by Melissa Talamonti-Clark
Agent Platform (AP)
 
Certification Community Genesys Cloud Training
1 5 months ago by Nicola Schardt
Original post by Annie Kingston