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How can we get the participant data for transferred call in salesforce
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2
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an hour ago
by
Anush Shetty
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Chat bot
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11
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2 hours ago
by
Anton Vroon
Original post by
Shakti Joshi
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Next Q&A Show - Reporting and Analytics with Sam
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7
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4 hours ago
by
Shane Jenkins
Original post by
Matt Lawson
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Genesys Cloud CX - Transcription
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2
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4 hours ago
by
Gabriel Goncalves
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Agents calls placing on Hold automatically
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2
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4 hours ago
by
Todd Dixon
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Missed calls with Auto Answer enabled
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8
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5 hours ago
by
Kyle Snyder
Original post by
Brady Speed
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Play in the New Trivia Tower Contest About R&A!
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0
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7 hours ago
by
Nicole Milliken
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genesys cloud Queue Overflow cross region
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3
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9 hours ago
by
Samuel Jillard
Original post by
Hobin Hong
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Recommended internet speeds
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2
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9 hours ago
by
Daniel Cross
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ACD Voicemail Interaction
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12
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10 hours ago
by
Dianne Gabriel
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Interupt Voice is not recognized in Architect Menu
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3
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11 hours ago
by
Jason Kleitz
Original post by
Haridass Sarangan
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Call received on a premise trunk and transfer from a cloud trunk using "Transfer to Number."
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1
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11 hours ago
by
Jason Kleitz
Original post by
Yurie Ikura
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Handling Slot Confidence Threshold in Genesys Bot Flow
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0
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12 hours ago
by
Karthik Ageer
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Conversation with Voice Bot is Not Appearing in Transcript Tab
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3
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12 hours ago
by
George Ganahl
Original post by
Karthik Ageer
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Random issues with Audio Controls, headsets, Microsoft Multimedia Redirection Extension, and answering interactions
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8
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12 hours ago
by
Pankaj Jha
Original post by
Robert Rayel
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SMS opt-in or opt-out keywords for nonEnglish numbers
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2
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12 hours ago
by
Vitalii Hetman
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Flow out
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6
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12 hours ago
by
Christian Yadao
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HIPPA Compliance Toggle in Organization Settings
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2
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13 hours ago
by
Lisa Schifilliti
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Web messaging - displaying customer name instead GUEST on Interaction View Details
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2
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14 hours ago
by
Samuel Jillard
Original post by
Hafid Bourich
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API to extract Topics, Sentiment Scores, Empathy Scores [Content Search View]
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1
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14 hours ago
by
Samuel Jillard
Original post by
Sahithi Reddy Arkit
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Manage transfer permissions for agents
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3
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15 hours ago
by
Samuel Jillard
Original post by
Andres Galindo
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Chat messages are bypassing agents who are idle to be given to agents who already have 2 or more messages on the go.
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7
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15 hours ago
by
James Dunn
Original post by
Mike Ponton
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Alternate way for SetPostFlow in Inbound Message flow
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1
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17 hours ago
by
Angelo Cicchitto
Original post by
Haridass Sarangan
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Messenger - reflinks m.me
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2
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17 hours ago
by
Cezary Chwalisz
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uditing of co-browse actions
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4
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17 hours ago
by
Andrew Watson
Original post by
Andrew Watson
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How i could connect contacts from google using a external sources
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4
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yesterday
by
George Ganahl
Original post by
Miguel L. Portugues
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CX Cloud from Genesys and Salesforce - Monitor and Barge
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7
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yesterday
by
Suzanne Mueller
Original post by
Kevin Goodwin
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Restrict users to dialing only a specific list of outbound numbers (or only those registered in external contacts)
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2
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yesterday
by
George Ganahl
Original post by
David Perry
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OAuth client not found
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2
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yesterday
by
Samara Silva
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Genesys Dialog Engine Bot
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3
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yesterday
by
Anton Vroon
Original post by
Soraya Granda Segovia
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Configuring confidence score for Knowledge Articles
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1
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yesterday
by
Jason Kleitz
Original post by
Ramsha Shaikh
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BYOC Cloud TLS Cipher Deprecation - 2025
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1
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yesterday
by
Jason Kleitz
Original post by
Phil Whitener
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Global Transcripts Multi Language - QM/Speech Analytics
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2
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yesterday
by
Anik Dey
Original post by
Alex Slocum
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Predictive Routing FAQ
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1
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yesterday
by
Jason Kleitz
Original post by
Zohra Boudjemil
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How to open file from UNC path using Scripter.Open URL
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2
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yesterday
by
Dave Halderman
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Genesys Co-Pilot
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14
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yesterday
by
Brittany Fitzmaurice
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GCBA screen recording installation
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2
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yesterday
by
Shishir Srivastava
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Need a reference for small-mid size call centers using entirely Genesys-based Genesys Cloud Voice
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3
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yesterday
by
Oesten Nelson
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Open beta opportunity: Conversation Details
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8
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yesterday
by
Kyle Russell
Original post by
Ricky Phung
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Multi Contextual Panels
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4
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yesterday
by
Samuel Jillard
Original post by
Mike Shepard
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Restrict the attempts made to the contact after campaign recycle
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2
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yesterday
by
Vikram Naganathan
Original post by
Sreedhar Murugan
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Triggers
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1
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2 days ago
by
Lawrence Drayton
Original post by
Pranit Singh
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Messaging (SMS) Send Auto Response
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3
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2 days ago
by
Lawrence Drayton
Original post by
Vanessa Molina
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Genesys Cloud for digital (text) with Amazon Lex integration
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2
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2 days ago
by
Alberto Ochoa Vidaur
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External Contacts - division awareness
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3
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2 days ago
by
Becky Powell
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Integration Genesys Cloud with Azure Speech Services using the Genesys Voice Connector
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1
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2 days ago
by
Samuel Jillard
Original post by
Mamadou DIOP
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Media Controls Service Updates and Releases Notes
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1
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2 days ago
by
Samuel Jillard
Original post by
Darshan Dave
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In Voicemail group, a user name is displayed instead of the client's phone number
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6
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2 days ago
by
Mamadou DIOP
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Genesys Cloud CX Release Notes - March 17, 2025
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1
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5 days ago
by
Jason Kleitz
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Using ABAC to prevent users from updating user profile fields
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2
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5 days ago
by
David Murray
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