Discussion

  Thread Subject Replies Last Post Status
Adding an ad-hoc activity to a schedule
1 33 minutes ago by Jay Langsford
Original post by David Branigan
March Question of the Month: Are You Competitive?
59 an hour ago by Najah Murad
Original post by Nicole Milliken
Genesys Audio Connector 22 an hour ago by Toshiyuki Koyama
Original post by Alejandra Santiago
date taken in charge callback 2 an hour ago by Rihab BEN MALEK
Upcoming Agent UI Changes - New email component 18 2 hours ago by Mate Janos Foldi
Genesys Cloud CX Release Notes - March 25 2024
14 2 hours ago by Mate Janos Foldi
Original post by Antwuan Rencher
Add a percentage Matching Criteria for recording policies 0 3 hours ago by Rihab BEN MALEK
How to play an account balance (stored in a variable) in TTS?
1 4 hours ago by Vineet Kakroo
Original post by Dinesh Akkera
Agent Script (Screen Pop) not working on specific Outbound Calls
6 5 hours ago by damien collard
Original post by Art Tumanik
Reference Data Table using Contact List data within a Script
0 8 hours ago by Tom Moore
Help on Utilization
3 10 hours ago by Panagiota Evans
Original post by Rechelle McConnell
Determining which role (or users) have certain Permission
0 12 hours ago by Anna Jhane Mulinyawe
Email Script - Input variable from Participant Data or Transfer to another emaiil flow
1 15 hours ago by Anton Vroon
Original post by Tom Mullen
SLA in Agent Performance View
3 15 hours ago by Anton Vroon
Original post by Datta Rajdeep
Genesys Cloud and AWS Polly TTS Gov Cloud 0 15 hours ago by Shane Jenkins
Adherence Exceptions
4 18 hours ago by Christopher Johnson
Original post by Gina Palmer
Logitech Headset 390
0 18 hours ago by Rakesh Kumar Jha
did "Google Chrome - 3rd party cookie blocking" will be impact on web messenger deploy scripts?
2 20 hours ago by Luca Assandro
Agentless Outbound Callflow
2 22 hours ago by Paul Reininger
Original post by Rae Jensen
Agent to Agent Chat APIs
1 23 hours ago by Jim Crespino
Original post by Matthew Aubin
Colour coding for fixed lunches
3 23 hours ago by Gina Palmer
Original post by Aafreen Khan
Block Call Per User 2 yesterday by Steven Alix
Original post by Tommy Oudavanh
Chat Bot Launcher
2 yesterday by Matthew Raleigh
Original post by Rechelle McConnell
How to get variables (participant data) from Website -> to Widget -> to Flow -> to Message
2 yesterday by Rui Tomás
Wrap up Not shown in Interactions
1 yesterday by Bill Gleeson
Original post by Waiz Ahmed
Getting started with WebRTC sample demo on git hub
0 yesterday by garima balodi
Beta Announcement: Allow Native Headset Controls In Embedded Clients
2 yesterday by Thomas Prendergast
Architect data tables user interface updates
36 yesterday by Dan Wong
Original post by Amelie Wisniak
Question Related to Operating Schedule (Holiday)
4 yesterday by Jason Botea
Email Queue Activity
1 yesterday by Anton Vroon
Original post by Joy Shewmake
Route emails back to agent
1 yesterday by Lawrence Drayton
Original post by Nick Argeson
Consult transfer with skill 4 yesterday by Anton Vroon
Original post by Paul Simpson
Bot Flow in Chinese, Chinese (Hong Kong) and Korean 3 yesterday by Patrick Donnellan
Original post by Serena Spaccesi
error data action
3 yesterday by Jose Albor
Original post by Rihab BEN MALEK
Genesys Forecast FTE needs
0 yesterday by Cody Herr
Task Work Item Routing
11 yesterday by Chris Bohlin
Original post by Martin Bunting
zoom integration between agent and customer
6 yesterday by Jason Wolfgang
Original post by garima balodi
Secondary Status Codes 1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Aaron Buckley
Feedback requested: Potential change to routing status logic
0 yesterday by David Farrell
Are you able to copy and paste and entire week of shifts for an agent.
0 yesterday by Nathan Gould
Forecasting for chat concurrency
33 yesterday by Steven Johnson
Original post by Shannon Hellner
In some cases our emails cannot be answered right away. Is there a way to put an email "on hold" or schedule follow-up for an email? 3 yesterday by Andrea Boisvert
Original post by Scott Schleisman
Monitoring a call is still possible between two external parties, even when agent is no longer in call
0 yesterday by Rolph Lieverse
Agent Utilization options other than per each agent or Org? 6 yesterday by Panagiota Evans
Original post by Shane Jenkins
MM - First Week Update 0 yesterday by Matt Lawson
Poly VVX 250 running OBi software Provisioning
2 yesterday by Sean Mattock
Email Preferred Agent Routing to Deactivated Agent
21 2 days ago by Dewald Smit
Original post by Luke Mitchell
External Contact Name Displayed in Call History
2 2 days ago by Jason Wolfgang
Wrap up codes - Decision
7 2 days ago by Lawrence Drayton
Original post by Gabriel Goncalves
Beta - New AudioHook queue setting and Architect flow action
12 2 days ago by Ewald Lap
Original post by Rebecca Owens