Discussion

  Thread Subject Replies Last Post Status
Chat Messages showing "Error in Delivery" from agent side 1 20 minutes ago by Angelo Cicchitto
Original post by Nicole VanWie
WEMay is just around the corner.... 4 an hour ago by Tracy Vickers
COMING SOON !!! Beta Multi-Contextual Panel
 
Genesys Cloud CX - Beta HQ Beta Announcement Beta Update
11 2 hours ago by Sumant Barik
Original post by Nicholas Robinson
Calls transfered
 
Workforce Engagement Management Forecasting
2 3 hours ago by ANA BELEN ALONSO VIDALES
Email History / Enabling Auto-Include
 
Genesys Cloud Topics Roadmap/New Features
3 4 hours ago by Dennies Salenga
Original post by Steve Parsons
Has any one tried monitoring the Edge device for HPE device using SNMP.
 
Genesys Cloud Topics Telephony
5 5 hours ago by Vaun McCarthy
Original post by Anush Shetty
Displaying multiple pages of Script in Agent window
 
Genesys Cloud Topics Architecture and Design
2 5 hours ago by Hanumantha Rao
Usingo URS Strategy to route call to GAAP Application
 
Genesys Multicloud On-Premises Topics Routing and ... Self-Service
8 6 hours ago by Aruna Devi Gyanmotay
Original post by Pedro Antunes
Upcoming New Feature - Dictionary Management in UI
 
Genesys Cloud Topics Roadmap/New Features
3 7 hours ago by Robert Wakefield-Carl
Original post by Leor Grebler
Reporting: Interaction Metrics - Overtalk, Silence
 
Genesys Cloud Topics Reporting/Analytics
8 9 hours ago by Brian Jones
Original post by James Bray
Time off manager- Auto approvals outside of an agents shift
 
Workforce Engagement Management Workforce Management Time Off/HRIS
5 14 hours ago by Shannon Hellner
Original post by Pablo Flores
Can you share or give others access to evaluation template questions you have created?
 
Genesys Cloud Topics Quality Management
0 14 hours ago by Lisa Johnson
If an users calls on behalf of a queue and calls another queue is that still a Internal Call so no recording?
 
Genesys Cloud Topics Outbound Telephony
2 15 hours ago by Jason Tran
Beta - Data Tables User Interface Update 15 16 hours ago by Amelie Wisniak
Holiday Scheduling
23 17 hours ago by Vanessa Ramirez
Original post by Ben Marthin
Removing the Aggregate Data on Subscription / Billing & Usage UI
 
Archive PureCloud Billing Genesys Cloud Topics Unsure/Other User Created   Billing&Usage
0 18 hours ago by Scott A Thomas
SSO with MFA currently integrated with Genesys Cloud
 
Genesys Cloud Topics Security
11 18 hours ago by Richard Schott
Original post by Carlos Celestial
Determine call connect event on a script.
 
Genesys Cloud Topics Integrations Unsure/Other
0 18 hours ago by Eric Berkshire
Queue Details 5 19 hours ago by Isaac Denegri
Bulk update delete date of recordings not in-scope of any policies
 
Genesys Cloud Topics Quality Management
0 21 hours ago by Anna Jhane Mulinyawe
Reporting 503 Error Message > Queue Performance Report
 
Archive PureCloud Error Reporting Genesys Cloud Topics Reporting/Analytics
0 21 hours ago by Elizabeth Guthrie
Historical Shrinkage - Idle Status
 
Workforce Engagement Management Workforce Management Reports
5 21 hours ago by Adrian Rodriguez
Upcoming Beta - Direct Routing
 
Genesys Cloud CX - Beta HQ Beta Announcement
79 22 hours ago by David Farrell
Original post by trey buck
Transcription in Programs versus Agent Asisst.
 
Genesys Cloud Topics Conversational AI ...
0 23 hours ago by Aaron Montanari
A NEW Genesys Cloud Q&A Show: Outbound Email Campaigns!
 
Genesys Cloud Topics Community Videos ...
3 yesterday by Egill Pálsson
Original post by Nicole Milliken
How to create POST data action for adding roles and division to users. API: /api/v2/authorization/subjects/{subjectId}/bulkadd 2 yesterday by Khurshid Ali
Outbound Email - Delivery Status Details
 
Genesys Cloud Topics Digital Channels Outbound
5 yesterday by Egill Pálsson
Original post by Peter Stoltenberg
đź“Ł Announcing Advanced Architect Execution Data and Replay Mode! 1 yesterday by James Dunn
Original post by Amelie Wisniak
Identify Participants of a Conference Call when Calling from a Queue
 
Genesys Cloud Topics Roadmap/New Features
1 yesterday by Robert Wakefield-Carl
Original post by Nick Ambrose
Call Recording Encryption in Transit and Rest
 
Genesys Cloud Topics Security
10 yesterday by Hammed Lawal
Original post by Muhammad Zubair
10 digit ANI/DNIS are converted to US E.164 numbers - In a SAE Org, with Sites/Location on other countries
 
Genesys Cloud Topics Reporting/Analytics Telephony
1 yesterday by Robert Wakefield-Carl
Original post by Facundo Nowicky
Websurvey language 1 yesterday by Robert Wakefield-Carl
Original post by Simon Noel
BYOC EDGE Configuration
 
Genesys Cloud Topics Implementation
1 yesterday by Robert Wakefield-Carl
Original post by Maguitte Christopher
Genesys Speech Recognition - Auto Attendant
 
Genesys Cloud Topics Architecture and Design
1 yesterday by Robert Wakefield-Carl
Original post by Ramamoorthy Shanmugam
Callback data clean up (GDPR) 1 yesterday by Robert Wakefield-Carl
Original post by Gregyor Visser
Viewing canned responses permissions
 
Genesys Cloud Topics Platform Administration
3 yesterday by Annie Woerner
Original post by Karl Beal
Follow-up Response Timeout- VOICE side - in Dialogflow CX
 
Genesys Cloud Topics Conversational AI ...
2 yesterday by Nichole Conway
Original post by Serena Spaccesi
Topic triggered by phrase not included in the phrase
 
Workforce Engagement Management Speech and Text Analytics
2 yesterday by Anik Dey
Original post by Shelby Cronk
Phrase marked with negative sentiment once but not every time
 
Workforce Engagement Management Speech and Text Analytics
2 yesterday by Anik Dey
Original post by Shelby Cronk
Export Transcripts
 
Genesys Cloud Topics Roadmap/New Features
2 yesterday by Anik Dey
Original post by Shauna Gibson
Genesys Audio Connector
 
Archive PureCloud GA Genesys Cloud Architect Integrations User Created   AudioConnector   BYOTConnectors Genesys Cloud CX - Beta HQ Beta Announcement
28 yesterday by Alejandra Santiago
Upcoming Agent UI Changes - New email component 30 yesterday by John Greer
Original post by Mate Janos Foldi
Post Call Surveys 32 yesterday by Warren Smith
Original post by Nicole Dehn
Genesys Audio Connector Configuration
 
Genesys Cloud CX - Beta HQ Beta Announcement
1 yesterday by Leonardo Xavier
Original post by Devanand Gawande
Chatbot identify url/page customer is on?
 
Genesys Cloud Topics Conversational AI ...
6 yesterday by Marian OConnell
Original post by Robert Schwanke
Images in messagenr are attached files 4 yesterday by Catherine DUPIRE
Bulk disable "Continue voice recording during queue wait" in the queue voice settings
 
Genesys Cloud Topics System Administration
1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Prakash Talapaneni
Nuance Recognizer ASR
 
Archive PureCloud GA Genesys Cloud Integrations Genesys Cloud CX Self-Service Community General Announcements User Created   BYOTConnectors   NuanceRecognizerASR   SSA Genesys Cloud CX - Beta HQ Beta Announcement
20 2 days ago by Alejandra Santiago
token.rate.per.minute in Operational Console 2 2 days ago by Christoph Domaschke
ACD Web Chat - improved behavior on Custom Attributes updates via Flow
 
Genesys Cloud Topics Digital Channels
0 2 days ago by Angelo Cicchitto