Discussion

  Thread Subject Replies Last Post Status
Colour coding for fixed lunches
4 43 minutes ago by Andy Boland
Original post by Aafreen Khan
Adding an ad-hoc activity to a schedule
1 an hour ago by Jay Langsford
Original post by David Branigan
March Question of the Month: Are You Competitive?
59 2 hours ago by Najah Murad
Original post by Nicole Milliken
Genesys Audio Connector 22 2 hours ago by Toshiyuki Koyama
Original post by Alejandra Santiago
date taken in charge callback 2 2 hours ago by Rihab BEN MALEK
Upcoming Agent UI Changes - New email component 18 3 hours ago by Mate Janos Foldi
Genesys Cloud CX Release Notes - March 25 2024
14 3 hours ago by Mate Janos Foldi
Original post by Antwuan Rencher
Add a percentage Matching Criteria for recording policies 0 4 hours ago by Rihab BEN MALEK
How to play an account balance (stored in a variable) in TTS?
1 5 hours ago by Vineet Kakroo
Original post by Dinesh Akkera
Agent Script (Screen Pop) not working on specific Outbound Calls
6 6 hours ago by damien collard
Original post by Art Tumanik
Reference Data Table using Contact List data within a Script
0 8 hours ago by Tom Moore
Help on Utilization
3 11 hours ago by Panagiota Evans
Original post by Rechelle McConnell
Determining which role (or users) have certain Permission
0 13 hours ago by Anna Jhane Mulinyawe
Email Script - Input variable from Participant Data or Transfer to another emaiil flow
1 15 hours ago by Anton Vroon
Original post by Tom Mullen
SLA in Agent Performance View
3 15 hours ago by Anton Vroon
Original post by Datta Rajdeep
Genesys Cloud and AWS Polly TTS Gov Cloud 0 16 hours ago by Shane Jenkins
Adherence Exceptions
4 19 hours ago by Christopher Johnson
Original post by Gina Palmer
Logitech Headset 390
0 19 hours ago by Rakesh Kumar Jha
did "Google Chrome - 3rd party cookie blocking" will be impact on web messenger deploy scripts?
2 21 hours ago by Luca Assandro
Agentless Outbound Callflow
2 23 hours ago by Paul Reininger
Original post by Rae Jensen
Agent to Agent Chat APIs
1 yesterday by Jim Crespino
Original post by Matthew Aubin
Block Call Per User 2 yesterday by Steven Alix
Original post by Tommy Oudavanh
Chat Bot Launcher
2 yesterday by Matthew Raleigh
Original post by Rechelle McConnell
How to get variables (participant data) from Website -> to Widget -> to Flow -> to Message
2 yesterday by Rui Tomás
Wrap up Not shown in Interactions
1 yesterday by Bill Gleeson
Original post by Waiz Ahmed
Getting started with WebRTC sample demo on git hub
0 yesterday by garima balodi
Beta Announcement: Allow Native Headset Controls In Embedded Clients
2 yesterday by Thomas Prendergast
Architect data tables user interface updates
36 yesterday by Dan Wong
Original post by Amelie Wisniak
Question Related to Operating Schedule (Holiday)
4 yesterday by Jason Botea
Email Queue Activity
1 yesterday by Anton Vroon
Original post by Joy Shewmake
Route emails back to agent
1 yesterday by Lawrence Drayton
Original post by Nick Argeson
Consult transfer with skill 4 yesterday by Anton Vroon
Original post by Paul Simpson
Bot Flow in Chinese, Chinese (Hong Kong) and Korean 3 yesterday by Patrick Donnellan
Original post by Serena Spaccesi
error data action
3 yesterday by Jose Albor
Original post by Rihab BEN MALEK
Genesys Forecast FTE needs
0 yesterday by Cody Herr
Task Work Item Routing
11 yesterday by Chris Bohlin
Original post by Martin Bunting
zoom integration between agent and customer
6 yesterday by Jason Wolfgang
Original post by garima balodi
Secondary Status Codes 1 yesterday by Breno Canyggia Ferreira Marreco
Original post by Aaron Buckley
Feedback requested: Potential change to routing status logic
0 yesterday by David Farrell
Are you able to copy and paste and entire week of shifts for an agent.
0 yesterday by Nathan Gould
Forecasting for chat concurrency
33 yesterday by Steven Johnson
Original post by Shannon Hellner
In some cases our emails cannot be answered right away. Is there a way to put an email "on hold" or schedule follow-up for an email? 3 yesterday by Andrea Boisvert
Original post by Scott Schleisman
Monitoring a call is still possible between two external parties, even when agent is no longer in call
0 yesterday by Rolph Lieverse
Agent Utilization options other than per each agent or Org? 6 yesterday by Panagiota Evans
Original post by Shane Jenkins
MM - First Week Update 0 yesterday by Matt Lawson
Poly VVX 250 running OBi software Provisioning
2 yesterday by Sean Mattock
Email Preferred Agent Routing to Deactivated Agent
21 2 days ago by Dewald Smit
Original post by Luke Mitchell
External Contact Name Displayed in Call History
2 2 days ago by Jason Wolfgang
Wrap up codes - Decision
7 2 days ago by Lawrence Drayton
Original post by Gabriel Goncalves
Beta - New AudioHook queue setting and Architect flow action
12 2 days ago by Ewald Lap
Original post by Rebecca Owens