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  • 1.  > 1 concurrent voice call to an agent logged in with a Remote Phone

    Posted 05-28-2024 22:24

    In testing with the remote phone configuration, I'm not able to place > 1 voice call to the test agent (logged in using a Remote Phone). I can receive/manage 2 concurrent calls through the interface - but the second call doesn't ring out to the Remote Address # configured on the Genesys remote phone itself - only the first call does. Thoughts?


    #RemoteWorkEnablement

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    Kim Kiekeben
    World Wide Technology, Inc.
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  • 2.  RE: > 1 concurrent voice call to an agent logged in with a Remote Phone
    Best Answer

    Posted 06-13-2024 21:35

    What is the remote phone you are calling.  Some may have restrictions on the number of calls that the remote phone can take at a time.  Try calling that phone from two locations and see if they go through.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: > 1 concurrent voice call to an agent logged in with a Remote Phone

    Posted 06-17-2024 22:14

    Kim, 

    Just to check, one more thing. What is your utilization for the Voice? 



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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