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  • 1.  30 day limit on interctions

    Posted 09-14-2023 10:48

    i may be missing something as weve only been with Genesys for about 2 weeks now, but is there a way to view/export more than 30 days/1 month of interactions at a time?


    Caiden Riggers
    Retiremed IQ, LLC

  • 2.  RE: 30 day limit on interctions

    Posted 09-15-2023 10:04

    Unfortunately, the limit is 30 days for filtering interactions. There is a post in the Ideas Lab to extend this view and you can vote for it to help move it along. Search for idea: DARAR-I-1523 or

    Nicki Dehn
    AAA Club Alliance

  • 3.  RE: 30 day limit on interctions

    Posted 09-26-2023 10:38

    Hey Caiden, we plan to extend the 30-day limit for Content Search in Q1, 2024. 

    Anik Dey
    Genesys - Employees

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