Workforce Engagement Management

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  • 1.  Ability to View Continuous Dates in Published Schedules?

    Posted 03-08-2023 13:29
    Edited by Tracy Vickers 03-10-2023 04:29

    Hello fellow Cloud Users!

    Our workforce team has quickly noticed how inefficient it is to have to click in and out of each schedule / planning period to access a range of dates. We have put forth an idea in the Ideas Lab asking for the ability to view all published schedules continuously (like the Master Schedule in Engage). If you think this would be a good addition to Cloud, please upvote the idea I've linked here!

    https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-176

    If anyone has managed to identify any workarounds here I am all ears. 


    #Scheduling#Workforcemanagement#Scheduling#GenesysCloudCX#Scheduling

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    Andrea Rushfeldt
    ATB Financial
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  • 2.  RE: Ability to View Continuous Dates in Published Schedules?

    GENESYS
    Posted 03-10-2023 04:31

    Hi Andrea,

    Great idea - I've just voted :-) 

    I've also added a hyperlink to the idea for ease for others.



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    Tracy
    Genesys
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  • 3.  RE: Ability to View Continuous Dates in Published Schedules?

    Posted 03-10-2023 10:28

    Thanks Tracy! You're the best!!

    - A



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    Andrea Rushfeldt
    ATB Financial
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