Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription panel.

Thank you

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

Yea, as of last Friday afternoon, it was not there.  Guess it got pushed out over the weekend.  Last week, it was not even routing to the queue.

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

You don't have HIPAA enabled on your organization, do you?

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

I had to add the Voicemail > ACD Voicemail > View permission to the User role to get an agent to see the Transcription tab

I don't know if that is intended functionality.

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

The standard admin role does not have that permission. Master Admin, Quality Evaluator, Quality Administrator and Supervisor do. 

I had to add the Voicemail > ACD Voicemail > View permission to the User role to get an agent to see the Transcription tab

I don't know if that is intended functionality.

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

That said...I removed the permission again from the User role, logged out, cleared the cache on the browser, restarted the browser, logged back in...and the Transcription tab is still there. So...not sure what transpired there...but it appears to have jump-started it somehow?

The standard admin role does not have that permission. Master Admin, Quality Evaluator, Quality Administrator and Supervisor do. 

I had to add the Voicemail > ACD Voicemail > View permission to the User role to get an agent to see the Transcription tab

I don't know if that is intended functionality.

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

Both my agent and admin accounts have that role already. Although I did emulate your steps above (inluding removing it then trying it that way, then adding it back in to try again) but I couldn't get the transcription tab regardless. I'll probably escalate to support or ask our rep.

I appreciate your time trying things out! Thank you George.

That said...I removed the permission again from the User role, logged out, cleared the cache on the browser, restarted the browser, logged back in...and the Transcription tab is still there. So...not sure what transpired there...but it appears to have jump-started it somehow?

The standard admin role does not have that permission. Master Admin, Quality Evaluator, Quality Administrator and Supervisor do. 

I had to add the Voicemail > ACD Voicemail > View permission to the User role to get an agent to see the Transcription tab

I don't know if that is intended functionality.

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

Both my agent and admin accounts have that role already. Although I did emulate your steps above (inluding removing it then trying it that way, then adding it back in to try again) but I couldn't get the transcription tab regardless. I'll probably escalate to support or ask our rep.

I appreciate your time trying things out! Thank you George.

That said...I removed the permission again from the User role, logged out, cleared the cache on the browser, restarted the browser, logged back in...and the Transcription tab is still there. So...not sure what transpired there...but it appears to have jump-started it somehow?

The standard admin role does not have that permission. Master Admin, Quality Evaluator, Quality Administrator and Supervisor do. 

I had to add the Voicemail > ACD Voicemail > View permission to the User role to get an agent to see the Transcription tab

I don't know if that is intended functionality.

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

Hi Vishwa,

Both my admin and agent users have the "Voicemail > AcdVoicemail > View" permission. I've also waited for a couple of minutes, a few hours, and even left an interaction for a day and still no transcription tab on my end.

Both my agent and admin accounts have that role already. Although I did emulate your steps above (inluding removing it then trying it that way, then adding it back in to try again) but I couldn't get the transcription tab regardless. I'll probably escalate to support or ask our rep.

I appreciate your time trying things out! Thank you George.

That said...I removed the permission again from the User role, logged out, cleared the cache on the browser, restarted the browser, logged back in...and the Transcription tab is still there. So...not sure what transpired there...but it appears to have jump-started it somehow?

The standard admin role does not have that permission. Master Admin, Quality Evaluator, Quality Administrator and Supervisor do. 

I had to add the Voicemail > ACD Voicemail > View permission to the User role to get an agent to see the Transcription tab

I don't know if that is intended functionality.

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

Both my agent and admin accounts have that role already. Although I did emulate your steps above (inluding removing it then trying it that way, then adding it back in to try again) but I couldn't get the transcription tab regardless. I'll probably escalate to support or ask our rep.

I appreciate your time trying things out! Thank you George.

That said...I removed the permission again from the User role, logged out, cleared the cache on the browser, restarted the browser, logged back in...and the Transcription tab is still there. So...not sure what transpired there...but it appears to have jump-started it somehow?

The standard admin role does not have that permission. Master Admin, Quality Evaluator, Quality Administrator and Supervisor do. 

I had to add the Voicemail > ACD Voicemail > View permission to the User role to get an agent to see the Transcription tab

I don't know if that is intended functionality.

It works fine in my US-East organization. I see the Transcription "tab" to the right of the Playback tab in the UI and it contains a transcription of the voicemail

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------

Hello,

Has anyone been able to test out the new ACD voicemail transcription in the agent UI? We've enabled it in our org and we still don't see the transcription option.

Thank you

#Implementation
#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures
#Unsure/Other

------------------------------
Dianne
------------------------------