So, I submitted an idea to Genesys. If you can vote for this feature could be interesting.
https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-588
Also, I did a workaround, but you need some development for that.
- A JavaScript timer (On the website side)
- When reaches the condition, trigger the Genesys("command", "Journey.record") registering my delay event. (On the website side)
- Create an action map that will triggered by Agent Activity with the name of the event registered. (On the Genesys side)
Bruno Silva
Electrolux
------------------------------
Bruno Silva
Genesys Competency Lead
------------------------------
Original Message:
Sent: 01-10-2024 05:48
From: Paul Hrynkiw
Subject: Action Map for Web Messenger... delay option like chat has?
Hi, did you find a solution for this?
------------------------------
Paul Hrynkiw
IP Integration Limited
Original Message:
Sent: 10-06-2022 20:25
From: Brad Murlin
Subject: Action Map for Web Messenger... delay option like chat has?
Will the Action Map config for Web Messenger have an option to fire after a timed delay the way that boring old chat action maps can trigger?
Chat version:

Web Messenger version:
Nothing to see here
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
------------------------------
Brad Murlin
Zillow, Inc.
------------------------------