Workforce Engagement Management

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  • 1.  Activity Plan Scheduling

    Posted 01-07-2025 13:56

    Can Activity Plan sessions only be scheduled on the 30 min. hour intervals? 

    In the schedule screenshot below, we were trying to schedule a 75 min. session that could have occurred anytime between 8:00am-4:00pm but it didn't schedule at the available timeframe between 12:45-2:00. After this, we started noticing that sessions were never scheduled on the 15 min. or 45 min. hour intervals.

    Is there a way to configure Activity Plans to schedule in 15 min. intervals?

    #ActivityPlans #Scheduling


    #Scheduling

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    Dana Rigby
    Business Analyst
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  • 2.  RE: Activity Plan Scheduling

    Posted 01-08-2025 11:58
    Edited by Paul Wood 01-08-2025 12:01

    Hi Dana, 
    for the initial release yes the start times have been limited to the 30 min increments (00 and 30). As we expand the functionality of the Activity Plans we'll look at adding a setting for the the session start time granularity. 

    The addition of a start time granularity setting will be added to the Activity Plans as part of the idea:

    WESCH-I-420

    To help with this discussion what would you like the start time interval granularity to be?


    Paul



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    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
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    Original Message


  • 3.  RE: Activity Plan Scheduling

    Posted 24 days ago

    A 15 min. interval granularity is preferred. Thanks Paul!



    ------------------------------
    Dana Rigby
    Business Analyst
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    Original Message


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