#Scheduling

------------------------------
Melissa Callender
Senior Operations Specialist
Ontario Teachers' Pension Plan
------------------------------

Are you looking for something beyond the following?
- Activity Plans articles linked off of the main WFM resource article: https://help.mypurecloud.com/articles/about-workforce-management/
- WFM FAQ related items for activity plans: https://help.mypurecloud.com/faq_categories/workforce-management/

Resource center has good search functionality - e.g., https://help.mypurecloud.com/?s=#q=activity%20plans&f-sourcedisplayname=Genesys%20Cloud%20Resource%20Center

Community also has good search functionality: https://community.genesys.com/search?executeSearch=true&SearchTerm=activity+plans&l=1

Community search comes up with a post noting that there is a Beyond course/webinar for Activity plans.

------------------------------
Jay Langsford
VP, R&D
------------------------------

Original Message:
Sent: 08-16-2024 11:28
From: Melissa Callender
Subject: Activity Plans - Documentation

We're trying to better understand how Activity Plans can assist with scheduling team/department meetings, ad-hoc meetings, and events. 

 

Specifically, I'm looking for documentation that explains what Activity Plans are, how they relate to published schedules, work plans, etc.

 

The release notes provide some instructions on setting up an activity, but they don't offer much detail beyond that. Could you point me to more comprehensive resources that can help with understanding and effectively using this new capability.

Thanks

#Scheduling

------------------------------
Melissa Callender
Senior Operations Specialist
Ontario Teachers' Pension Plan
------------------------------