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Activity Plans - Need an option to select a work team

Andrew Doller08-13-2024 19:21

Just beginning to play with this new feature and first problem I've noticed is that you cannot select ...

Fiona Doyle08-14-2024 00:55

Also need confirmation of this feature as it's not applying to scenario's already created (scheduled ...

Fiona Doyle08-14-2024 01:18

And a Planning Group level ------------------------------ Fiona Doyle Service NSW ------------------------------ ...

Eric Hagaman08-15-2024 18:27

Thanks Fiona, do you mean you would like to include Agents in an Activity Plan based on the Planning ...

Fiona Doyle08-18-2024 18:48

Yes, for skill based Training etc ------------------------------ Fiona Doyle Service NSW ------------------------------ ...

Christopher Koot08-15-2024 01:48

Hi Fiona, I had a play with this feature last night and successfully ran a few activities on published ...

Fiona Doyle08-15-2024 01:57

Hi Christopher, it was unpublished periods that we were trying to put some training into. Worked when ...

Heather Henderson08-15-2024 06:47

I seem to have the opposite issue. I am able to apply to published schedules, but on every occasion ...

Eric Hagaman08-15-2024 18:43

Thanks for exploring this new feature Heather. I would check that the 'Rule is active' toggle is ...

Heather Henderson08-16-2024 03:28

Thanks Eric. The rule is definitely active. Can I just check the second part of this before I ...

Eric Hagaman08-15-2024 18:31

Fiona, if the Activity Plan is configured as 'Rule is Active' toggle enabled, and the configuration ...

Donna Cockrell08-14-2024 03:39

100% agree with this comment/request. Happy to see the function there this morning, however, the first ...

Donna Cockrell08-14-2024 04:36

If possible we would also like to have the option to delete plans, not just have them as inactive. ...

Tom Magness08-15-2024 13:48

Couldn't agree more Donna C. Initially we are testing trying different scenarios and I certainly ...

Mike Corley08-22-2024 11:27

would be good for the description field to populate on the schedules too. It appears empty in schedules ...

Eric Hagaman08-15-2024 18:32

Thanks Donna - sounds like Work Team is your top priority for additional agent inclusion criteria, ...

Tom Cook08-15-2024 01:34

Some others enhancements I'd love to see: Breaks moved (within workplan limitations) rather than ...

Eric Hagaman08-15-2024 21:21

Thanks for the feedback Tom, some interesting suggestions there: Allowing activities to replace ...

Tom Cook08-16-2024 01:56

Hi Andrew, can provide an example to illustrate: We have a regular off queue task called Refunds. ...

Tom Cook08-19-2024 04:09

Allowing activities to replace or overlap certain types of other activities such as breaks or meals, ...

Tom Cook09-02-2024 07:18

Just revisiting this thread with a few more things from using the tool for a couple of weeks. ...

Eric Hagaman08-15-2024 18:26

Hello Andrew, glad you are exploring this new feature. We are definitely planning on enhanced agent ...

Tom Cook08-15-2024 19:00

Hi Eric, Yep Work Team would be number 1 by far. I mentioned in another thread using Languages ...

Andrew Doller08-15-2024 19:03

Hi Eric Personally the work teams is my highest priority, but I agree with all the other comments ...

Martin Grau08-20-2024 02:16

Hi Eric Work Team would definitely be a good thing to have implemented. But, we need the ability ...

1. Activity Plans - Need an option to select a work team

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