Has anyone experienced their Activity Plans all of sudden stopped working?  We have some Reoccurring Activity Plans and they generated activities for a couple weeks and then they seemed to have stopped working a couple weeks ago.  They just stopped applying the activity to anyone. Is anyone else experiencing this?  I wanted to see if this was a bigger issue before opening a ticket of any kind. 

Hi Gina, 

this could occur if you have previously run the Activity Plan/Generated a schedule and then deleted the schedule without deleting the Activity Plan occurrence.
Once an occurrence is created in the Activity Plan, It will not be used for any new schedules created for the same period.

This was designed to prevent multiple unpublished schedules from having their own set of different Activity Plan sessions and the resulting confusion of which sessions/schedule should be published.
Paul

Has anyone experienced their Activity Plans all of sudden stopped working?  We have some Reoccurring Activity Plans and they generated activities for a couple weeks and then they seemed to have stopped working a couple weeks ago.  They just stopped applying the activity to anyone. Is anyone else experiencing this?  I wanted to see if this was a bigger issue before opening a ticket of any kind. 

Hi Gina, 

this could occur if you have previously run the Activity Plan/Generated a schedule and then deleted the schedule without deleting the Activity Plan occurrence.
Once an occurrence is created in the Activity Plan, It will not be used for any new schedules created for the same period.

This was designed to prevent multiple unpublished schedules from having their own set of different Activity Plan sessions and the resulting confusion of which sessions/schedule should be published.
Paul

Has anyone experienced their Activity Plans all of sudden stopped working?  We have some Reoccurring Activity Plans and they generated activities for a couple weeks and then they seemed to have stopped working a couple weeks ago.  They just stopped applying the activity to anyone. Is anyone else experiencing this?  I wanted to see if this was a bigger issue before opening a ticket of any kind. 

I believe it actually is what Paul stated; schedule sets had been run, deleted, and rerun.  Either way, it is working, now.  

Thanks for the help.

Hi Gina, 

this could occur if you have previously run the Activity Plan/Generated a schedule and then deleted the schedule without deleting the Activity Plan occurrence.
Once an occurrence is created in the Activity Plan, It will not be used for any new schedules created for the same period.

This was designed to prevent multiple unpublished schedules from having their own set of different Activity Plan sessions and the resulting confusion of which sessions/schedule should be published.
Paul

Has anyone experienced their Activity Plans all of sudden stopped working?  We have some Reoccurring Activity Plans and they generated activities for a couple weeks and then they seemed to have stopped working a couple weeks ago.  They just stopped applying the activity to anyone. Is anyone else experiencing this?  I wanted to see if this was a bigger issue before opening a ticket of any kind.