Hello together,

The following challenge: We want to add skills to the agent without bulk import or manual agent for agent.

It would be best if there were the possibility to assign skills via groups or teams.

Does someone have a similar problem or has an idea how the problem could be solved?

Best regards

#PlatformAdministration
#SystemAdministration
#Telephony

------------------------------
Florian Volkmer
Business Project Manager
------------------------------

Hello together,

The following challenge: We want to add skills to the agent without bulk import or manual agent for agent.

It would be best if there were the possibility to assign skills via groups or teams.

Does someone have a similar problem or has an idea how the problem could be solved?

Best regards

#PlatformAdministration
#SystemAdministration
#Telephony

------------------------------
Florian Volkmer
Business Project Manager
------------------------------

@Florian Volkmer - Would the following method work for you?

• Assign multiple skills to users
  • When we use this, we change the Search type to "Group" so we can pull all members of a single group into the view.
  • You can then either check the users you want to bulk assign/copy/modify skills for, or you can use the option at the top right to select all people in that group.
  • From there you click "More Actions", then "Assign Skills", and go from there.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 03-13-2025 11:51
From: Florian Volkmer
Subject: Add Agent Skills without bulk import

Hello together,

The following challenge: We want to add skills to the agent without bulk import or manual agent for agent.

It would be best if there were the possibility to assign skills via groups or teams.

Does someone have a similar problem or has an idea how the problem could be solved?

Best regards

#PlatformAdministration
#SystemAdministration
#Telephony

------------------------------
Florian Volkmer
Business Project Manager
------------------------------

Hello Brian, 

Thank you for your great suggestion.

However, it is not what we are looking for.

I will explain to you what we are looking for:

Our employees are synchronized to Cloud CX via groups. Then we assign the appropriate queues to the groups via "Queue and Members". This means that all employees who will be synchronized in a group in the future will automatically receive these queues.

We are also looking for such a process for the skills.

Best regards
Florian

------------------------------
Florian Volkmer
Business Project Manager

Original Message:
Sent: 03-14-2025 09:21
From: Brian Jones
Subject: Add Agent Skills without bulk import

@Florian Volkmer - Would the following method work for you?

• Assign multiple skills to users
  • When we use this, we change the Search type to "Group" so we can pull all members of a single group into the view.
  • You can then either check the users you want to bulk assign/copy/modify skills for, or you can use the option at the top right to select all people in that group.
  • From there you click "More Actions", then "Assign Skills", and go from there.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 03-13-2025 11:51
From: Florian Volkmer
Subject: Add Agent Skills without bulk import

Hello together,

The following challenge: We want to add skills to the agent without bulk import or manual agent for agent.

It would be best if there were the possibility to assign skills via groups or teams.

Does someone have a similar problem or has an idea how the problem could be solved?

Best regards

#PlatformAdministration
#SystemAdministration
#Telephony

------------------------------
Florian Volkmer
Business Project Manager
------------------------------

Got it. So you're looking for a way to not only automatically assign Queues based on the Group membership, but also automatically assign Skills based on the Group membership.

Given that isn't native functionality, it sounds like your other options are either trying to leverage the Skills Routing APIs to accomplish what you need (which might be unnecessary based on the option I originally shared), or upvote an existing/create a new enhancement request (Idea). This one is close to what you need (you would assign the queues/skills at the Group level instead of doing it through Queues > Members.) Perhaps with more votes, Genesys will consider moving it out of Future Consideration: https://genesyscloud.ideas.aha.io/ideas/INB-I-1281

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 03-14-2025 12:14
From: Florian Volkmer
Subject: Add Agent Skills without bulk import

Hello Brian, 

Thank you for your great suggestion.

However, it is not what we are looking for.

I will explain to you what we are looking for:

Our employees are synchronized to Cloud CX via groups. Then we assign the appropriate queues to the groups via "Queue and Members". This means that all employees who will be synchronized in a group in the future will automatically receive these queues.

We are also looking for such a process for the skills.

Best regards
Florian

------------------------------
Florian Volkmer
Business Project Manager

Original Message:
Sent: 03-14-2025 09:21
From: Brian Jones
Subject: Add Agent Skills without bulk import

@Florian Volkmer - Would the following method work for you?

• Assign multiple skills to users
  • When we use this, we change the Search type to "Group" so we can pull all members of a single group into the view.
  • You can then either check the users you want to bulk assign/copy/modify skills for, or you can use the option at the top right to select all people in that group.
  • From there you click "More Actions", then "Assign Skills", and go from there.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 03-13-2025 11:51
From: Florian Volkmer
Subject: Add Agent Skills without bulk import

Hello together,

The following challenge: We want to add skills to the agent without bulk import or manual agent for agent.

It would be best if there were the possibility to assign skills via groups or teams.

Does someone have a similar problem or has an idea how the problem could be solved?

Best regards

#PlatformAdministration
#SystemAdministration
#Telephony

------------------------------
Florian Volkmer
Business Project Manager
------------------------------

Hello Brian, 

Thank you for your great suggestion.

However, it is not what we are looking for.

I will explain to you what we are looking for:

Our employees are synchronized to Cloud CX via groups. Then we assign the appropriate queues to the groups via "Queue and Members". This means that all employees who will be synchronized in a group in the future will automatically receive these queues.

We are also looking for such a process for the skills.

Best regards
Florian

@Florian Volkmer - Would the following method work for you?

• Assign multiple skills to users
  • When we use this, we change the Search type to "Group" so we can pull all members of a single group into the view.
  • You can then either check the users you want to bulk assign/copy/modify skills for, or you can use the option at the top right to select all people in that group.
  • From there you click "More Actions", then "Assign Skills", and go from there.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 03-13-2025 11:51
From: Florian Volkmer
Subject: Add Agent Skills without bulk import

Hello together,

The following challenge: We want to add skills to the agent without bulk import or manual agent for agent.

It would be best if there were the possibility to assign skills via groups or teams.

Does someone have a similar problem or has an idea how the problem could be solved?

Best regards

#PlatformAdministration
#SystemAdministration
#Telephony

------------------------------
Florian Volkmer
Business Project Manager
------------------------------

If your sync is happening through the AD integration using SCIM then you could do it as part of that integration. Add the Skills to staff at the same time you add them to the group.

This doesn't help with moving between groups unless that is handled by AD. But for initial set it should get you there.

But yes otherwise you will need to create your own API workflow to handle this.

Hello Brian, 

Thank you for your great suggestion.

However, it is not what we are looking for.

I will explain to you what we are looking for:

Our employees are synchronized to Cloud CX via groups. Then we assign the appropriate queues to the groups via "Queue and Members". This means that all employees who will be synchronized in a group in the future will automatically receive these queues.

We are also looking for such a process for the skills.

Best regards
Florian

@Florian Volkmer - Would the following method work for you?

• Assign multiple skills to users
  • When we use this, we change the Search type to "Group" so we can pull all members of a single group into the view.
  • You can then either check the users you want to bulk assign/copy/modify skills for, or you can use the option at the top right to select all people in that group.
  • From there you click "More Actions", then "Assign Skills", and go from there.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 03-13-2025 11:51
From: Florian Volkmer
Subject: Add Agent Skills without bulk import

Hello together,

The following challenge: We want to add skills to the agent without bulk import or manual agent for agent.

It would be best if there were the possibility to assign skills via groups or teams.

Does someone have a similar problem or has an idea how the problem could be solved?

Best regards

#PlatformAdministration
#SystemAdministration
#Telephony

------------------------------
Florian Volkmer
Business Project Manager
------------------------------

@Florian Volkmer - Would the following method work for you?

• Assign multiple skills to users
  • When we use this, we change the Search type to "Group" so we can pull all members of a single group into the view.
  • You can then either check the users you want to bulk assign/copy/modify skills for, or you can use the option at the top right to select all people in that group.
  • From there you click "More Actions", then "Assign Skills", and go from there.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 03-13-2025 11:51
From: Florian Volkmer
Subject: Add Agent Skills without bulk import

Hello together,

The following challenge: We want to add skills to the agent without bulk import or manual agent for agent.

It would be best if there were the possibility to assign skills via groups or teams.

Does someone have a similar problem or has an idea how the problem could be solved?

Best regards

#PlatformAdministration
#SystemAdministration
#Telephony

------------------------------
Florian Volkmer
Business Project Manager
------------------------------

Hi Brian,

Thx for sharing that tip. I didn't realize you could search that way.

@Florian Volkmer - Would the following method work for you?

• Assign multiple skills to users
  • When we use this, we change the Search type to "Group" so we can pull all members of a single group into the view.
  • You can then either check the users you want to bulk assign/copy/modify skills for, or you can use the option at the top right to select all people in that group.
  • From there you click "More Actions", then "Assign Skills", and go from there.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 03-13-2025 11:51
From: Florian Volkmer
Subject: Add Agent Skills without bulk import

Hello together,

The following challenge: We want to add skills to the agent without bulk import or manual agent for agent.

It would be best if there were the possibility to assign skills via groups or teams.

Does someone have a similar problem or has an idea how the problem could be solved?

Best regards

#PlatformAdministration
#SystemAdministration
#Telephony

------------------------------
Florian Volkmer
Business Project Manager
------------------------------