That was going to be my first suggestion...glad you found it!
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George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Executive Adoption Consultant
Genesys
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Original Message:
Sent: 02-06-2025 08:02
From: Karthik Ageer
Subject: Add + Prefix to the outbound call
I was able to figure out that in the Called Section configuration of the trunk, i have the option to disable + removal. Thank you.
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Karthik Ageer
Original Message:
Sent: 02-06-2025 07:06
From: Karthik Ageer
Subject: Add + Prefix to the outbound call
I want to route a call through a BYOC trunk when an agent dials 9 followed by <country code> and a 10-digit phone number. Using normalization, I remove the leading 9 and prefix the number with '+'. However, the service provider reports that they are not receiving the '+' in the digits. Could you suggest a solution to ensure the '+' is correctly transmitted?
I am attaching the screen shot of the Dial plan configuration in site.
#Routing(ACD/IVR)
#SystemAdministration
#Telephony
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Karthik Ageer
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