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  • 1.  Added Columns on CSV Exports in Workspace Analytics

    Posted 09-15-2023 09:48

    Is there a way to disable the addition of the following extra columns that are added on a csv export?

    Full Export Completed

    Partial Result Timestamp

    Filters

    Participant Attributes

    Patricipant Attributes Formatted

    We need a clean .csv export for some automated reporting. We only want the columns that we select in Workspaces. Why does Genesys add columns that we did not select, and is there a way to disable this?

    Thanks!


    #Reporting/Analytics

    ------------------------------
    Jeremy Walts
    EmblemHealth
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  • 2.  RE: Added Columns on CSV Exports in Workspace Analytics

    Posted 09-18-2023 20:25

    These were added to allow customers to know if they were getting the full export or not.  In the past, CSV would not include certain data or would have missing sections of large exports.  I would think most any program can ignore fields on import through field mapping.  You should just try to use the Static Download Link or the API to get the data you need.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Added Columns on CSV Exports in Workspace Analytics

    Posted 09-19-2023 11:02

    Thanks, Robert. Where would I get the Static Download Link? 



    ------------------------------
    Jeremy Walts
    EmblemHealth
    ------------------------------



  • 4.  RE: Added Columns on CSV Exports in Workspace Analytics

    Posted 09-19-2023 14:57

    That is all in the view export.  Here is the information: Generate static link - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: Added Columns on CSV Exports in Workspace Analytics

    Posted 09-19-2023 15:23

    Got it. Thanks, Robert. Is the static link supposed to give me the data without the extra columns? I am still seeing them when I use the static link. 



    ------------------------------
    Jeremy Walts
    EmblemHealth
    ------------------------------



  • 6.  RE: Added Columns on CSV Exports in Workspace Analytics

    Posted 09-19-2023 15:42

    Should be the data in the performance view.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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