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  • 1.  adding an agent to a queue

    Posted 03-19-2025 16:28

    I recently have been having an issue adding one particular agent to any queue,  I can add any other agent but I have one that had no issues prior but now have an issue adding.   Has anyone ever experienced this?


    #Outbound

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    Todd Dixon
    Call Center Manager
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  • 2.  RE: adding an agent to a queue
    Best Answer

    Posted 03-20-2025 08:02

    The issue might be related with the user being to another division and you do not have roles assigned for that division in your profile hence not able to assign that user to any queue, check the division of the user. 



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    Thanks!

    Ganesh S
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    Original Message


  • 3.  RE: adding an agent to a queue

    Posted 13 days ago

    Hi Todd,

    Did you manage to resolve this issue?



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 4.  RE: adding an agent to a queue

    Posted 13 days ago

    I have found an alternate way to add the agent to queue's and it is working fine now.

     

    Thank You,

     

    Todd Dixon

    Customer Care Centre Manager

    FlannelJax's

    The Premier Axe Throwing and Lumberjack Sports Experience

    Cell: (902) 537-0742

    www.FlannelJaxs.com

    tdixon@flanneljaxs.com

     

     

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