sure...
I've added a copy of my HTML page which is able to insert a value into the text field via the URL parameter.
Let's say the name of your page is www.example.com/phone-number. By adding ?text=[value] at the end of your link, you'll get the value into the text field of the webpage.
Depending on your variable for ANI, your URL could look like this: www.example.com/phone-number?text={{CustomerANI}}.
You'll have to get this HTML page live - I won't go into details on that, you'll have to ask your local IT.
- Now open your Genesys Script.
- Select "Web-Page" from the options header. As layout, you'll have to choose the option "stretch height", otherwise you'll have a scroll bar.
- Under "Web Page Source", insert the link:
.
- Save & Publish & Test. The value of your variable should be shown in the text field of the webpage.
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Vladimir Chiveri
Teamleader
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Original Message:
Sent: 01-02-2025 12:52
From: Charlie Scheel
Subject: Adding 'Copy' Button to Agent Script
For clarification, can you explain a little more about how you accomplished this? When you say that you created an HTML page do you mean within the Qualtrics system? I would like this feature to copy the customer's phone number that they input during their wait in the queue. I would then like my agents to copy and paste this information from the screen pop into another form.
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Charlie Scheel, LCSW
The Legal Aid Society
[City], NY
Director - Helplines
www.legalaidnyc.org
Original Message:
Sent: 12-30-2024 15:04
From: Vladimir Chiveri
Subject: Adding 'Copy' Button to Agent Script
I was looking for such a function myself a year ago. In the meantime, I have found a workaround that I would like to share with others.
I created an HTML page that contains a text field and a button. The button copies the value from the text field to the clipboard. I copy the value from Genesys by inserting a value (phone number) into the text field via the URL parameter.
How does it work? Just ask Copilot or ChatGPT 😊
Then, in Genesys, I integrated this "website" into the Agent Script using the Website function. Every time a call comes in, the value from Genesys is transferred, and the agent can save the text to the clipboard.
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Vladimir Chiveri
Teamleader
Original Message:
Sent: 12-02-2022 07:47
From: Malcolm Green
Subject: Adding 'Copy' Button to Agent Script
Hi All -
I'm trying to add a 'Copy' button to a script so the Agent can click and copy the field value to the Clipboard, rather than 'scrape the value (which could be inaccurate).
The Agent could then paste the value into an application as required.
Any assistance would be gratefully accepted :)
Cheers,
Mal
#ArchitectureandDesign
#Unsure/Other
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Thanks and regards,
Malcolm Green
Nexon Asia Pacific Pty. Ltd.
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