Hi,

Genesys performance workspaces offer a convenient way of scheduling reporting. However reporting around historical adherence seems really poor comparatively. Ideally is not to extract the data to build something different but being able to see it within Genesys. 

For example on historical Adherence, be able to see all business units together of the entire company, and have a detailed of adherence per group, as we are able to see the information of the queue performance, but instead of performance, of adherence, does it exist or has to be extracted and constructed on PowerBi or Excel?

#WorkforceManagement
#Scheduling

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Santiago Sanchez
Command Alkon
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Santiago, you have you looked at Gamification and the adherence KPIs that can be show for Conformance and Punctuality?  Also, the new Supervisor Activity view has a great view into agent adherence at an MU/BU/Team level in real time.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 11-06-2024 08:19
From: Jairo Sanchez
Subject: Adherence Report

Hi,

Genesys performance workspaces offer a convenient way of scheduling reporting. However reporting around historical adherence seems really poor comparatively. Ideally is not to extract the data to build something different but being able to see it within Genesys. 

For example on historical Adherence, be able to see all business units together of the entire company, and have a detailed of adherence per group, as we are able to see the information of the queue performance, but instead of performance, of adherence, does it exist or has to be extracted and constructed on PowerBi or Excel?

#WorkforceManagement
#Scheduling

------------------------------
Santiago Sanchez
Command Alkon
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