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  • 1.  Adherence Report

    Posted 30 days ago

    Hi,

    Genesys performance workspaces offer a convenient way of scheduling reporting. However reporting around historical adherence seems really poor comparatively. Ideally is not to extract the data to build something different but being able to see it within Genesys. 

    For example on historical Adherence, be able to see all business units together of the entire company, and have a detailed of adherence per group, as we are able to see the information of the queue performance, but instead of performance, of adherence, does it exist or has to be extracted and constructed on PowerBi or Excel?


    #Reporting/Analytics

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    Santiago Sanchez
    Command Alkon
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  • 2.  RE: Adherence Report
    Best Answer

    GENESYS
    Posted 29 days ago

    Hello Jairo,

    Its not currently possible to schedule exports for adherence, but there is an idea on the Genesys Cloud Product Ideas Lab. I would recommend voting on this and adding your use case/requirements so that it can be taken into consideration. 

    I would also recommend raising this in the WEM Community



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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