Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hello Dave,

That certainly does sound odd. Is this happening on all agents stations or just a select few? Does it persist after you clear your browser's cache? I'm wondering if some view permissions may have been changed.

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hi Jason,

As far as I am aware, it appeared for all of our agents as of 23 July.  Most agents use the desktop app, but we have checked it using a browser and receive the same result.

I have viewed screen recordings from 22 July and earlier and it's not there, but on recordings from the start of our workday on 23rd July it is there.

To the best of my knowledge, no changes have been made to the agent role permissions recently.

Thanks

Hello Dave,

That certainly does sound odd. Is this happening on all agents stations or just a select few? Does it persist after you clear your browser's cache? I'm wondering if some view permissions may have been changed.

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hi Jason,

As far as I am aware, it appeared for all of our agents as of 23 July.  Most agents use the desktop app, but we have checked it using a browser and receive the same result.

I have viewed screen recordings from 22 July and earlier and it's not there, but on recordings from the start of our workday on 23rd July it is there.

To the best of my knowledge, no changes have been made to the agent role permissions recently.

Thanks

Hello Dave,

That certainly does sound odd. Is this happening on all agents stations or just a select few? Does it persist after you clear your browser's cache? I'm wondering if some view permissions may have been changed.

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hey Dave,

I was looking over the Release Notes for July 22, 2024, but I don't see anything that should have affected any permissions / added the Admin tab to agents without elevated permissions. I'm doing some internal checks to see if I can find what changed. If anyone has opened a case with Customer Care, please let me know the case number and I can check on that as well.

I will let you all know if I'm able to find some info on this.

Hi Jason,

As far as I am aware, it appeared for all of our agents as of 23 July.  Most agents use the desktop app, but we have checked it using a browser and receive the same result.

I have viewed screen recordings from 22 July and earlier and it's not there, but on recordings from the start of our workday on 23rd July it is there.

To the best of my knowledge, no changes have been made to the agent role permissions recently.

Thanks

Hello Dave,

That certainly does sound odd. Is this happening on all agents stations or just a select few? Does it persist after you clear your browser's cache? I'm wondering if some view permissions may have been changed.

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hey Dave,

I was looking over the Release Notes for July 22, 2024, but I don't see anything that should have affected any permissions / added the Admin tab to agents without elevated permissions. I'm doing some internal checks to see if I can find what changed. If anyone has opened a case with Customer Care, please let me know the case number and I can check on that as well.

I will let you all know if I'm able to find some info on this.

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 07-24-2024 05:06
From: Dave Tiltman
Subject: Admin menu in Agent view?

Hi Jason,

As far as I am aware, it appeared for all of our agents as of 23 July.  Most agents use the desktop app, but we have checked it using a browser and receive the same result.

I have viewed screen recordings from 22 July and earlier and it's not there, but on recordings from the start of our workday on 23rd July it is there.

To the best of my knowledge, no changes have been made to the agent role permissions recently.

Thanks

------------------------------
Dave T
RCN

Original Message:
Sent: 07-23-2024 17:02
From: Jason Kleitz
Subject: Admin menu in Agent view?

Hello Dave,

That certainly does sound odd. Is this happening on all agents stations or just a select few? Does it persist after you clear your browser's cache? I'm wondering if some view permissions may have been changed.

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 07-23-2024 10:10
From: Dave Tiltman
Subject: Admin menu in Agent view?

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

#Unsure/Other

------------------------------
Dave T
RCN
------------------------------

Thanks for looking into this @Jason Kleitz. I just opened 0003537204 by the request of one of our TAM counterparts (@Drew Carrico). He recommends others do the same to get the right level of attention on it.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 07-25-2024 14:23
From: Jason Kleitz
Subject: Admin menu in Agent view?

Hey Dave,

I was looking over the Release Notes for July 22, 2024, but I don't see anything that should have affected any permissions / added the Admin tab to agents without elevated permissions. I'm doing some internal checks to see if I can find what changed. If anyone has opened a case with Customer Care, please let me know the case number and I can check on that as well.

I will let you all know if I'm able to find some info on this.

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 07-24-2024 05:06
From: Dave Tiltman
Subject: Admin menu in Agent view?

Hi Jason,

As far as I am aware, it appeared for all of our agents as of 23 July.  Most agents use the desktop app, but we have checked it using a browser and receive the same result.

I have viewed screen recordings from 22 July and earlier and it's not there, but on recordings from the start of our workday on 23rd July it is there.

To the best of my knowledge, no changes have been made to the agent role permissions recently.

Thanks

------------------------------
Dave T
RCN

Original Message:
Sent: 07-23-2024 17:02
From: Jason Kleitz
Subject: Admin menu in Agent view?

Hello Dave,

That certainly does sound odd. Is this happening on all agents stations or just a select few? Does it persist after you clear your browser's cache? I'm wondering if some view permissions may have been changed.

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 07-23-2024 10:10
From: Dave Tiltman
Subject: Admin menu in Agent view?

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

#Unsure/Other

------------------------------
Dave T
RCN
------------------------------

Update from Support below. Granted, I don't understand how [after internal Genesys testing of non-admin roles] the exposure of an Admin tab (or let's just say a change to the expected non-admin experience or "new phenomenon") wasn't announced ahead of time as a heads up. Time to hunt down the exact permission agents have that [now] allow them to see the Admin view (which, for the record, the two permissions Support lists below the agents don't have).

We have received confirmation that the Admin tab shows up if a user has a permission that grants them access to at least one link on the view.

The link requires either routing:skill:manage or routing:skill:view.

These permissions are used to access public api functionality and are also used to gate access to UI features.

Frequently, the same endpoint is used in multiple views so you end up with a situation where to get access to one feature you have to give the user access to multiple UI features.

With all that said, seeing the Admin tab is a new phenomenon, and not a bug, of having these different view permission.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 07-25-2024 15:58
From: Brian Jones
Subject: Admin menu in Agent view?

Thanks for looking into this @Jason Kleitz. I just opened 0003537204 by the request of one of our TAM counterparts (@Drew Carrico). He recommends others do the same to get the right level of attention on it.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 07-25-2024 14:23
From: Jason Kleitz
Subject: Admin menu in Agent view?

Hey Dave,

I was looking over the Release Notes for July 22, 2024, but I don't see anything that should have affected any permissions / added the Admin tab to agents without elevated permissions. I'm doing some internal checks to see if I can find what changed. If anyone has opened a case with Customer Care, please let me know the case number and I can check on that as well.

I will let you all know if I'm able to find some info on this.

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 07-24-2024 05:06
From: Dave Tiltman
Subject: Admin menu in Agent view?

Hi Jason,

As far as I am aware, it appeared for all of our agents as of 23 July.  Most agents use the desktop app, but we have checked it using a browser and receive the same result.

I have viewed screen recordings from 22 July and earlier and it's not there, but on recordings from the start of our workday on 23rd July it is there.

To the best of my knowledge, no changes have been made to the agent role permissions recently.

Thanks

------------------------------
Dave T
RCN

Original Message:
Sent: 07-23-2024 17:02
From: Jason Kleitz
Subject: Admin menu in Agent view?

Hello Dave,

That certainly does sound odd. Is this happening on all agents stations or just a select few? Does it persist after you clear your browser's cache? I'm wondering if some view permissions may have been changed.

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 07-23-2024 10:10
From: Dave Tiltman
Subject: Admin menu in Agent view?

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

#Unsure/Other

------------------------------
Dave T
RCN
------------------------------

It makes no sense. The agents do not have those two permissions and they can still see the admin tab and it is empty.  Agents having a tab that is empty looks like a bug and not a new phenomenon specially that this was not announced in the new release.

Update from Support below. Granted, I don't understand how [after internal Genesys testing of non-admin roles] the exposure of an Admin tab (or let's just say a change to the expected non-admin experience or "new phenomenon") wasn't announced ahead of time as a heads up. Time to hunt down the exact permission agents have that [now] allow them to see the Admin view (which, for the record, the two permissions Support lists below the agents don't have).

We have received confirmation that the Admin tab shows up if a user has a permission that grants them access to at least one link on the view.

The link requires either routing:skill:manage or routing:skill:view.

These permissions are used to access public api functionality and are also used to gate access to UI features.

Frequently, the same endpoint is used in multiple views so you end up with a situation where to get access to one feature you have to give the user access to multiple UI features.

With all that said, seeing the Admin tab is a new phenomenon, and not a bug, of having these different view permission.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 07-25-2024 15:58
From: Brian Jones
Subject: Admin menu in Agent view?

Thanks for looking into this @Jason Kleitz. I just opened 0003537204 by the request of one of our TAM counterparts (@Drew Carrico). He recommends others do the same to get the right level of attention on it.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology

Original Message:
Sent: 07-25-2024 14:23
From: Jason Kleitz
Subject: Admin menu in Agent view?

Hey Dave,

I was looking over the Release Notes for July 22, 2024, but I don't see anything that should have affected any permissions / added the Admin tab to agents without elevated permissions. I'm doing some internal checks to see if I can find what changed. If anyone has opened a case with Customer Care, please let me know the case number and I can check on that as well.

I will let you all know if I'm able to find some info on this.

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 07-24-2024 05:06
From: Dave Tiltman
Subject: Admin menu in Agent view?

Hi Jason,

As far as I am aware, it appeared for all of our agents as of 23 July.  Most agents use the desktop app, but we have checked it using a browser and receive the same result.

I have viewed screen recordings from 22 July and earlier and it's not there, but on recordings from the start of our workday on 23rd July it is there.

To the best of my knowledge, no changes have been made to the agent role permissions recently.

Thanks

------------------------------
Dave T
RCN

Original Message:
Sent: 07-23-2024 17:02
From: Jason Kleitz
Subject: Admin menu in Agent view?

Hello Dave,

That certainly does sound odd. Is this happening on all agents stations or just a select few? Does it persist after you clear your browser's cache? I'm wondering if some view permissions may have been changed.

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 07-23-2024 10:10
From: Dave Tiltman
Subject: Admin menu in Agent view?

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

#Unsure/Other

------------------------------
Dave T
RCN
------------------------------

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hi Jason, can you please check with the UI Devs for information. Support mentioned that they are told that this is not a bug, this is a new phenomenon with the new release

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hello,

I checked in with the progress of the investigation by the Dev team. They said that the Admin tab will appear when a user has the following permissions: routing:skill:manage and routing:skill:view. They said that if you don't want users to see the Admin tab, then you will have to remove those permissions.

Hi Jason, can you please check with the UI Devs for information. Support mentioned that they are told that this is not a bug, this is a new phenomenon with the new release

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

 @Jason Kleitz - Please check out my posts (numbers 8 & 10) above and you'll see we've already confirmed that's not the case. In fact, if you check out my Case (referenced in post 7), you'll see Support just responded saying they can also replicate it at the frontline level and have passed their findings to the Developers.

Hello,

I checked in with the progress of the investigation by the Dev team. They said that the Admin tab will appear when a user has the following permissions: routing:skill:manage and routing:skill:view. They said that if you don't want users to see the Admin tab, then you will have to remove those permissions.

Hi Jason, can you please check with the UI Devs for information. Support mentioned that they are told that this is not a bug, this is a new phenomenon with the new release

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hello,

I checked in with the progress of the investigation by the Dev team. They said that the Admin tab will appear when a user has the following permissions: routing:skill:manage and routing:skill:view. They said that if you don't want users to see the Admin tab, then you will have to remove those permissions.

Hi Jason, can you please check with the UI Devs for information. Support mentioned that they are told that this is not a bug, this is a new phenomenon with the new release

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

I had already checked and this is not the case. The agents in our org do not have those permissions added and they can still see the admin tab. Dev Team keep insisting this is not a bug although it does not make sense to have an admin menu that is empty. All our clients are complaining about this

Hello,

I checked in with the progress of the investigation by the Dev team. They said that the Admin tab will appear when a user has the following permissions: routing:skill:manage and routing:skill:view. They said that if you don't want users to see the Admin tab, then you will have to remove those permissions.

Hi Jason, can you please check with the UI Devs for information. Support mentioned that they are told that this is not a bug, this is a new phenomenon with the new release

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hello all. I am gathering up some additional resources to look into this further and hopefully get to the bottom of it. Stay tuned.

I had already checked and this is not the case. The agents in our org do not have those permissions added and they can still see the admin tab. Dev Team keep insisting this is not a bug although it does not make sense to have an admin menu that is empty. All our clients are complaining about this

Hello,

I checked in with the progress of the investigation by the Dev team. They said that the Admin tab will appear when a user has the following permissions: routing:skill:manage and routing:skill:view. They said that if you don't want users to see the Admin tab, then you will have to remove those permissions.

Hi Jason, can you please check with the UI Devs for information. Support mentioned that they are told that this is not a bug, this is a new phenomenon with the new release

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hello all. I am gathering up some additional resources to look into this further and hopefully get to the bottom of it. Stay tuned.

I had already checked and this is not the case. The agents in our org do not have those permissions added and they can still see the admin tab. Dev Team keep insisting this is not a bug although it does not make sense to have an admin menu that is empty. All our clients are complaining about this

Hello,

I checked in with the progress of the investigation by the Dev team. They said that the Admin tab will appear when a user has the following permissions: routing:skill:manage and routing:skill:view. They said that if you don't want users to see the Admin tab, then you will have to remove those permissions.

Hi Jason, can you please check with the UI Devs for information. Support mentioned that they are told that this is not a bug, this is a new phenomenon with the new release

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Thanks. I was also wondering about this. I spent a ton of time getting rid of that view and then I was told it came back and thought I was going crazy. I'm also following to see if there will be a resolution or if this is just a "new feature"

------------------------------
Ashley Buck
Delta Dental Plan of Michigan, Inc.

Original Message:
Sent: 08-22-2024 13:04
From: Phil Koch
Subject: Admin menu in Agent view?

Hello all. I am gathering up some additional resources to look into this further and hopefully get to the bottom of it. Stay tuned.

------------------------------
Phil Koch
Genesys - Employees

Original Message:
Sent: 08-19-2024 11:15
From: Ninette Elashry
Subject: Admin menu in Agent view?

I had already checked and this is not the case. The agents in our org do not have those permissions added and they can still see the admin tab. Dev Team keep insisting this is not a bug although it does not make sense to have an admin menu that is empty. All our clients are complaining about this

------------------------------
Ninette Elashry
Tykans Group Inc

Original Message:
Sent: 08-19-2024 09:14
From: Jason Kleitz
Subject: Admin menu in Agent view?

Hello,

I checked in with the progress of the investigation by the Dev team. They said that the Admin tab will appear when a user has the following permissions: routing:skill:manage and routing:skill:view. They said that if you don't want users to see the Admin tab, then you will have to remove those permissions.

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 08-16-2024 10:41
From: Ninette Elashry
Subject: Admin menu in Agent view?

Hi Jason, can you please check with the UI Devs for information. Support mentioned that they are told that this is not a bug, this is a new phenomenon with the new release

------------------------------
Ninette Elashry
Tykans Group Inc

Original Message:
Sent: 07-26-2024 09:43
From: Jason Kleitz
Subject: Admin menu in Agent view?

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

------------------------------
Jason Kleitz
Genesys - Employees

Original Message:
Sent: 07-23-2024 10:10
From: Dave Tiltman
Subject: Admin menu in Agent view?

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

#Unsure/Other

------------------------------
Dave T
RCN
------------------------------

Hello all. I am gathering up some additional resources to look into this further and hopefully get to the bottom of it. Stay tuned.

I had already checked and this is not the case. The agents in our org do not have those permissions added and they can still see the admin tab. Dev Team keep insisting this is not a bug although it does not make sense to have an admin menu that is empty. All our clients are complaining about this

Hello,

I checked in with the progress of the investigation by the Dev team. They said that the Admin tab will appear when a user has the following permissions: routing:skill:manage and routing:skill:view. They said that if you don't want users to see the Admin tab, then you will have to remove those permissions.

Hi Jason, can you please check with the UI Devs for information. Support mentioned that they are told that this is not a bug, this is a new phenomenon with the new release

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,

Hello all. I am gathering up some additional resources to look into this further and hopefully get to the bottom of it. Stay tuned.

I had already checked and this is not the case. The agents in our org do not have those permissions added and they can still see the admin tab. Dev Team keep insisting this is not a bug although it does not make sense to have an admin menu that is empty. All our clients are complaining about this

Hello,

I checked in with the progress of the investigation by the Dev team. They said that the Admin tab will appear when a user has the following permissions: routing:skill:manage and routing:skill:view. They said that if you don't want users to see the Admin tab, then you will have to remove those permissions.

Hi Jason, can you please check with the UI Devs for information. Support mentioned that they are told that this is not a bug, this is a new phenomenon with the new release

Thank you everyone for the info that you've provided so far. I spoke with some of our UI Devs and I believe they are working on getting this fixed. I'm going to keep an eye on this and will let you know as I get more info.

If you do see a change in the UI, please let us know!

Hi

Had anyone else experienced an issue with Admin appearing in the top line menu in the standard agent view?

It wasn't there at end of play yesterday - 20:30 BST 22 July 2024, but it has been present 08:30 this morning.

Clicking on it loads a blank page with no options, so it's not a problem, but it's different and new.

Thanks,