The administration of the ACD Skills and Languages feature is getting a technology update that does not affect the administered functionality. The changes include updated confirmation windows and icons for better visual alignment and buttons getting more explanation for easier onboarding.
For details on Before-After screens see the Resource Center Announcement at: Admin user interface enhancements - Genesys Cloud Resource Center
There is no impact on the agent facing views.
Expect the changes to come by May, 2024.
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Zoltán Juricskay
Product Manager
Genesys - Employees
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#Omni-ChannelDesktop/UserInterface
#SystemAdministration
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Zoltan Juricskay
Product Manager
Genesys - Employees
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