Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi Naresh, 

Thank you for reaching out. In this situation, I would consider raising a case through Customer Care, especially since this has worked previously. 

Take Care,

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hello, our engineering team has looked into this issue and is working on a solution.  I don't have an estimated timeframe for the solution yet but I will post another update here once I have more information.

Thank you again for bringing this to our attention.

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------