Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi Naresh, 

Thank you for reaching out. In this situation, I would consider raising a case through Customer Care, especially since this has worked previously. 

Take Care,

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hello, our engineering team has looked into this issue and is working on a solution.  I don't have an estimated timeframe for the solution yet but I will post another update here once I have more information.

Thank you again for bringing this to our attention.

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hello,

Update: We are estimating that a fix will be in place in approximately 8 weeks.  Week of January 20th.  I will post another update if anything changes.

Hello, our engineering team has looked into this issue and is working on a solution.  I don't have an estimated timeframe for the solution yet but I will post another update here once I have more information.

Thank you again for bringing this to our attention.

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi, 

Any update on this please. The date has passed and the forecasted S/L still does not reflect changes to Shrinkage figure. 

thanks

Mike Corley (Benenden)

Hello,

Update: We are estimating that a fix will be in place in approximately 8 weeks.  Week of January 20th.  I will post another update if anything changes.

Hello, our engineering team has looked into this issue and is working on a solution.  I don't have an estimated timeframe for the solution yet but I will post another update here once I have more information.

Thank you again for bringing this to our attention.

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hello @Mike Corley,

I apologize for not posting an update before now.  As you have noticed, we ran into a little bit of a delay in getting this one released.  The new estimated release for this is by the end of next week.  I will be sure to post an update next week on the status.

Thank you!

Hi, 

Any update on this please. The date has passed and the forecasted S/L still does not reflect changes to Shrinkage figure. 

thanks

Mike Corley (Benenden)

Hello,

Update: We are estimating that a fix will be in place in approximately 8 weeks.  Week of January 20th.  I will post another update if anything changes.

Hello, our engineering team has looked into this issue and is working on a solution.  I don't have an estimated timeframe for the solution yet but I will post another update here once I have more information.

Thank you again for bringing this to our attention.

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Update: We are still testing this fix and therefore the release will be delayed.  Our best estimate at this point is by end of next week but I will post another update next week with a status.

Thank you for your patience.

Hello @Mike Corley,

I apologize for not posting an update before now.  As you have noticed, we ran into a little bit of a delay in getting this one released.  The new estimated release for this is by the end of next week.  I will be sure to post an update next week on the status.

Thank you!

Hi, 

Any update on this please. The date has passed and the forecasted S/L still does not reflect changes to Shrinkage figure. 

thanks

Mike Corley (Benenden)

Hello,

Update: We are estimating that a fix will be in place in approximately 8 weeks.  Week of January 20th.  I will post another update if anything changes.

Hello, our engineering team has looked into this issue and is working on a solution.  I don't have an estimated timeframe for the solution yet but I will post another update here once I have more information.

Thank you again for bringing this to our attention.

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi,

Any further update on this problem please? We flex shrinkage up/down to reflect how far ahead we're forecasting for and find it increasingly difficult to provide an accurate service level forecast without this working.

thanks

Update: We are still testing this fix and therefore the release will be delayed.  Our best estimate at this point is by end of next week but I will post another update next week with a status.

Thank you for your patience.

Hello @Mike Corley,

I apologize for not posting an update before now.  As you have noticed, we ran into a little bit of a delay in getting this one released.  The new estimated release for this is by the end of next week.  I will be sure to post an update next week on the status.

Thank you!

Hi, 

Any update on this please. The date has passed and the forecasted S/L still does not reflect changes to Shrinkage figure. 

thanks

Mike Corley (Benenden)

Hello,

Update: We are estimating that a fix will be in place in approximately 8 weeks.  Week of January 20th.  I will post another update if anything changes.

Hello, our engineering team has looked into this issue and is working on a solution.  I don't have an estimated timeframe for the solution yet but I will post another update here once I have more information.

Thank you again for bringing this to our attention.

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

@Mike Corley Sorry for the delay on getting this fix deployed.  We should be ready to start deploying it this week.  Similar to how we deploy new features, we will begin deploying this by region.  I will post an update once we have started the deployment.

Thanks you for your patience.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 02-17-2025 05:41
From: Mike Corley
Subject: Advanced Shrinkage issue

Hi,

Any further update on this problem please? We flex shrinkage up/down to reflect how far ahead we're forecasting for and find it increasingly difficult to provide an accurate service level forecast without this working.

thanks

------------------------------
Mike Corley
NABenenden HealthcareUnited Kingdom

Original Message:
Sent: 02-07-2025 11:57
From: Belinda Herrera
Subject: Advanced Shrinkage issue

Update: We are still testing this fix and therefore the release will be delayed.  Our best estimate at this point is by end of next week but I will post another update next week with a status.

Thank you for your patience.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 01-30-2025 10:33
From: Belinda Herrera
Subject: Advanced Shrinkage issue

Hello @Mike Corley,

I apologize for not posting an update before now.  As you have noticed, we ran into a little bit of a delay in getting this one released.  The new estimated release for this is by the end of next week.  I will be sure to post an update next week on the status.

Thank you!

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 01-30-2025 05:34
From: Mike Corley
Subject: Advanced Shrinkage issue

Hi, 

Any update on this please. The date has passed and the forecasted S/L still does not reflect changes to Shrinkage figure. 

thanks

Mike Corley (Benenden)

------------------------------
Mike Corley
NABenenden HealthcareUnited Kingdom

Original Message:
Sent: 11-25-2024 12:30
From: Belinda Herrera
Subject: Advanced Shrinkage issue

Hello,

Update: We are estimating that a fix will be in place in approximately 8 weeks.  Week of January 20th.  I will post another update if anything changes.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 11-06-2024 11:55
From: Belinda Herrera
Subject: Advanced Shrinkage issue

Hello, our engineering team has looked into this issue and is working on a solution.  I don't have an estimated timeframe for the solution yet but I will post another update here once I have more information.

Thank you again for bringing this to our attention.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 11-05-2024 05:57
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

------------------------------
Naresh Bhageloe
- WFM Specialist
Original Message:
Sent: 10-30-2024 11:21
From: Daniel Chapdelaine
Subject: Advanced Shrinkage issue

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

------------------------------
Daniel Chapdelaine,
Senior Product Manager, WFM Forecasting
Genesys - Employees

Original Message:
Sent: 10-30-2024 07:52
From: Mike Corley
Subject: Advanced Shrinkage issue

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------

Hi, I'm not seeing a fix on the fault. Can you confirm if the deployment started please?

thanks

------------------------------
Mike Corley
NABenenden HealthcareUnited Kingdom

Original Message:
Sent: 02-18-2025 13:12
From: Belinda Herrera
Subject: Advanced Shrinkage issue

@Mike Corley Sorry for the delay on getting this fix deployed.  We should be ready to start deploying it this week.  Similar to how we deploy new features, we will begin deploying this by region.  I will post an update once we have started the deployment.

Thanks you for your patience.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 02-17-2025 05:41
From: Mike Corley
Subject: Advanced Shrinkage issue

Hi,

Any further update on this problem please? We flex shrinkage up/down to reflect how far ahead we're forecasting for and find it increasingly difficult to provide an accurate service level forecast without this working.

thanks

------------------------------
Mike Corley
NABenenden HealthcareUnited Kingdom

Original Message:
Sent: 02-07-2025 11:57
From: Belinda Herrera
Subject: Advanced Shrinkage issue

Update: We are still testing this fix and therefore the release will be delayed.  Our best estimate at this point is by end of next week but I will post another update next week with a status.

Thank you for your patience.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 01-30-2025 10:33
From: Belinda Herrera
Subject: Advanced Shrinkage issue

Hello @Mike Corley,

I apologize for not posting an update before now.  As you have noticed, we ran into a little bit of a delay in getting this one released.  The new estimated release for this is by the end of next week.  I will be sure to post an update next week on the status.

Thank you!

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 01-30-2025 05:34
From: Mike Corley
Subject: Advanced Shrinkage issue

Hi, 

Any update on this please. The date has passed and the forecasted S/L still does not reflect changes to Shrinkage figure. 

thanks

Mike Corley (Benenden)

------------------------------
Mike Corley
NABenenden HealthcareUnited Kingdom

Original Message:
Sent: 11-25-2024 12:30
From: Belinda Herrera
Subject: Advanced Shrinkage issue

Hello,

Update: We are estimating that a fix will be in place in approximately 8 weeks.  Week of January 20th.  I will post another update if anything changes.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 11-06-2024 11:55
From: Belinda Herrera
Subject: Advanced Shrinkage issue

Hello, our engineering team has looked into this issue and is working on a solution.  I don't have an estimated timeframe for the solution yet but I will post another update here once I have more information.

Thank you again for bringing this to our attention.

------------------------------
Belinda Herrera
Genesys, Staff Product Manager

Original Message:
Sent: 11-05-2024 05:57
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi Daniel, do you have an update? We have reported this issue trough customer care, but until now still no solution. 

------------------------------
Naresh Bhageloe
- WFM Specialist
Original Message:
Sent: 10-30-2024 11:21
From: Daniel Chapdelaine
Subject: Advanced Shrinkage issue

Hello Mike, 

Thank you for sharing that you also see the same behaviour with the intraday screen and shrinkage. I have brought this to the attention of our engineering teams so they can take a look. I will give you an update once I hear back from them. 

------------------------------
Daniel Chapdelaine,
Senior Product Manager, WFM Forecasting
Genesys - Employees

Original Message:
Sent: 10-30-2024 07:52
From: Mike Corley
Subject: Advanced Shrinkage issue

Hi,

Noticed it's the same issue for us. No matter what shrinkage i put in and refresh the intraday it doesn't adjust the forecast service level. The over/understaffing changes in the schedules but does not reflect in the intraday.

regards

Mike

------------------------------
Mike Corley
Benenden Health

Original Message:
Sent: 10-25-2024 08:18
From: Naresh Bhageloe
Subject: Advanced Shrinkage issue

Hi, 

For a week now, we have been experiencing an issue with the advanced shrinkage. When I adjust the shrinkage, the service levels in the intraday are no longer updated. Previously, this worked properly. If I set the shrinkage to 10%, 0%, or 50%, the service levels remain the same. Is anyone else experiencing this issue? Has anyone perhaps found a solution? Thank you in advance.

#WorkforceManagement

------------------------------
Naresh Bhageloe
------------------------------